Cronologia delle interruzioni di Servicetitan

1. 8 settembre 2026 alle ore 15:54 UTCinvestigating

   Stiamo attivamente indagando su un problema che può causare un problema di disponibilità di servizio Intermittently . Forniremo ulteriori dettagli come impareremo di più. Apprezziamo molto la vostra pazienza e comprensione mentre lavoriamo verso una risoluzione.

2. 8 settembre 2026 alle ore 17:07 UTCidentified

   Abbiamo identificato la causa principale del problema che colpisce FleetPro e stanno attivamente implementando una correzione. Ci aspettiamo di vedere il recupero a breve. Apprezziamo molto la vostra continua pazienza e comprensione.

3. 8 settembre 2026 alle ore 17:21 UTCmonitoring

   Abbiamo implementato una correzione per il problema che colpisce FleetPro e stanno attualmente monitorando il sistema per garantire il pieno recupero. Apprezziamo molto la vostra continua pazienza e comprensione.

4. 8 settembre 2026 alle ore 17:30 UTCresolved

   Il problema che colpisce Fleet Pro è stato completamente risolto, e tutti i sistemi sono operativi normalmente. Vi ringraziamo per la vostra pazienza e la vostra fiducia continua in noi mentre abbiamo lavorato per risolvere questo problema. Se si verificano ulteriori problemi, si prega di raggiungere il nostro team di supporto e saremo lieti di assistere!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 settembre 2026 alle ore 17:02 UTCinvestigating

   Stiamo attivamente indagando su un problema con un fornitore di servizi di terze parti che può causare un'interruzione di servizio. Forniremo ulteriori dettagli come impareremo di più. Cosa fare ora: 1. Si prega di attivare la Continuità di chiamata per le chiamate in entrata 2. Utilizzare Click-to-Call per le chiamate in uscita Apprezziamo molto la vostra pazienza e comprensione mentre lavoriamo con il nostro partner verso una risoluzione.

2. 1 settembre 2026 alle ore 19:14 UTCidentified

   Il nostro terzo fornitore di partito ha identificato la causa principale del problema che colpisce Phones Pro e sta attivamente implementando una correzione. Ci scusiamo per l'inconveniente e apprezziamo la vostra pazienza continua.

3. 1 settembre 2026 alle ore 19:57 UTCmonitoring

   Il nostro terzo fornitore di partito ha implementato una correzione per il problema che colpisce Phones Pro, e stiamo vedendo i servizi iniziano a recuperare. Stiamo monitorando attivamente la situazione per garantire la piena stabilità. Call Continuity può ora essere disabilitato pure. Grazie per la vostra comprensione e supporto.

4. 1 settembre 2026 alle ore 20:29 UTCresolved

   Il problema che colpisce Phones Pro è stato completamente risolto dal nostro fornitore di terze parti, e tutti i sistemi sono operativi normalmente. Vi ringraziamo per la vostra pazienza e la vostra fiducia continua in noi mentre abbiamo lavorato con il nostro partner per risolvere questo problema. Se si verificano ulteriori problemi, si prega di raggiungere il nostro team di supporto e saremo lieti di assistere!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 19 agosto 2026 alle ore 18:39 UTCinvestigating

   Stiamo attivamente indagando su un problema con un fornitore di servizi di terze parti che può causare un'interruzione di servizio. Forniremo ulteriori dettagli come impareremo di più. Apprezziamo molto la vostra pazienza e comprensione mentre lavoriamo con il nostro partner verso una risoluzione. Si prega di notare che tutte le chiamate sono attualmente in fase di trasmissione al prossimo punto di destinazione, riducendo al minimo l'impatto dell'utente.

2. 19 agosto 2026 alle ore 19:02 UTCidentified

   Il nostro terzo fornitore di partito ha identificato la causa principale del problema che colpisce gli agenti vocali e sta attivamente implementando una correzione. Si prega di notare che tutte le chiamate sono attualmente in fase di trasmissione al prossimo punto di destinazione, riducendo al minimo l'impatto dell'utente. Ci scusiamo per l'inconveniente e apprezziamo la vostra pazienza continua.

3. 19 agosto 2026 alle ore 20:02 UTCmonitoring

   Il nostro terzo fornitore di partito ha implementato una correzione per il problema che colpisce gli agenti vocali, e stiamo vedendo i servizi iniziano a recuperare. Stiamo monitorando attivamente la situazione per garantire la piena stabilità. Grazie per la vostra comprensione e supporto.

4. 19 agosto 2026 alle ore 20:25 UTCresolved

   Il problema che colpisce Voice Agents è stato completamente risolto dal nostro fornitore di terze parti, e tutti i sistemi sono operativi normalmente. Vi ringraziamo per la vostra pazienza e la vostra fiducia continua in noi mentre abbiamo lavorato con il nostro partner per risolvere questo problema. Se si verificano ulteriori problemi, si prega di raggiungere il nostro team di supporto e saremo lieti di assistere!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 11 agosto 2026 alle ore 03:38 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 11 agosto 2026 alle ore 04:10 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 11 agosto 2026 alle ore 11:25 UTCresolved

   This incident has been resolved.

1. 27 luglio 2026 alle ore 17:37 UTCinvestigating

   Stiamo attivamente indagando su un problema che può causare un problema di instradamento chiamate ai loro flussi di lavoro desiderati. Forniremo ulteriori dettagli come impareremo di più. Apprezziamo molto la vostra pazienza e comprensione mentre lavoriamo verso una risoluzione.

2. 27 luglio 2026 alle ore 18:05 UTCinvestigating

   Mentre indaghiamo attivamente questo problema che potrebbe non aver firmato alcuni numeri di telefono dai loro flussi di lavoro di chiamata. Si prega di controllare le impostazioni dei flussi di lavoro ora e confermare ogni numero è ancora assegnato al relativo flusso di lavoro previsto. Riassegnare i numeri per ripristinare la chiamata di routing immediatamente. Apprezziamo molto la vostra continua pazienza e comprensione mentre lavoriamo verso una risoluzione.

3. 27 luglio 2026 alle ore 19:06 UTCmonitoring

   Abbiamo affrontato il problema che colpisce CCPro Call Routing e stanno monitorando il sistema Apprezziamo molto la vostra continua pazienza e comprensione.

4. 27 luglio 2026 alle ore 19:21 UTCresolved

   Il problema del routing di chiamata che colpisce CCPRO è stato completamente risolto, e tutti i sistemi sono operativi normalmente. Vi ringraziamo per la vostra pazienza e la vostra fiducia continua in noi mentre abbiamo lavorato per risolvere questo problema. Se si verificano ulteriori problemi, si prega di raggiungere il nostro team di supporto e saremo lieti di assistere!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 12:45 UTCinvestigating

   Stiamo attivamente indagando su un problema che potrebbe causare problemi di disponibilità di servizi per un piccolo sottoinsieme di clienti. Forniremo ulteriori dettagli come impareremo di più. Apprezziamo molto la vostra pazienza e comprensione mentre lavoriamo verso una risoluzione.

2. 27 luglio 2026 alle ore 13:13 UTCmonitoring

   Abbiamo implementato una correzione per la disponibilità del servizio di impatto del problema e stiamo monitorando il sistema per garantire il pieno recupero. Apprezziamo molto la vostra continua pazienza e comprensione.

3. 27 luglio 2026 alle ore 13:36 UTCresolved

   Il problema che colpisce la disponibilità del servizio è stato completamente risolto, e tutti i sistemi sono operativi normalmente. Vi ringraziamo per la vostra pazienza e la vostra fiducia continua in noi mentre abbiamo lavorato per risolvere questo problema. Se si verificano ulteriori problemi, si prega di raggiungere il nostro team di supporto e saremo lieti di assistere!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 giugno 2026 alle ore 23:53 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

2. 1 luglio 2026 alle ore 00:05 UTCmonitoring

   We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 1 luglio 2026 alle ore 00:21 UTCresolved

   The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 29 maggio 2026 alle ore 05:56 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 29 maggio 2026 alle ore 06:34 UTCinvestigating

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. 29 maggio 2026 alle ore 08:16 UTCidentified

   ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. 29 maggio 2026 alle ore 11:00 UTCidentified

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. 29 maggio 2026 alle ore 12:02 UTCidentified

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. 29 maggio 2026 alle ore 13:24 UTCidentified

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. 29 maggio 2026 alle ore 14:11 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 29 maggio 2026 alle ore 14:12 UTCmonitoring

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

9. 29 maggio 2026 alle ore 15:27 UTCmonitoring

   Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

10. 29 maggio 2026 alle ore 19:52 UTCmonitoring

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. 29 maggio 2026 alle ore 21:43 UTCresolved

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 27 maggio 2026 alle ore 18:11 UTCinvestigating

   We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 27 maggio 2026 alle ore 18:25 UTCinvestigating

   We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.

3. 27 maggio 2026 alle ore 18:49 UTCmonitoring

   We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.

4. 27 maggio 2026 alle ore 19:00 UTCresolved

   This incident has been resolved.

1. 21 maggio 2026 alle ore 14:55 UTCinvestigating

   "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

2. 21 maggio 2026 alle ore 16:57 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 21 maggio 2026 alle ore 18:21 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

4. 21 maggio 2026 alle ore 18:43 UTCresolved

   The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 12 maggio 2026 alle ore 15:50 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

2. 12 maggio 2026 alle ore 16:04 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 12 maggio 2026 alle ore 16:31 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.

4. 12 maggio 2026 alle ore 17:47 UTCresolved

   The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 11 maggio 2026 alle ore 16:55 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

2. 11 maggio 2026 alle ore 18:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 maggio 2026 alle ore 19:45 UTCmonitoring

   We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.

4. 11 maggio 2026 alle ore 20:40 UTCresolved

   The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 23 aprile 2026 alle ore 18:04 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 23 aprile 2026 alle ore 18:35 UTCinvestigating

   We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

3. 23 aprile 2026 alle ore 18:49 UTCmonitoring

   We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

4. 23 aprile 2026 alle ore 21:20 UTCresolved

   The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 17 aprile 2026 alle ore 19:53 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 17 aprile 2026 alle ore 20:06 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 17 aprile 2026 alle ore 20:21 UTCresolved

   The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 20 marzo 2026 alle ore 14:28 UTCinvestigating

   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

2. 20 marzo 2026 alle ore 15:09 UTCidentified

   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

3. 20 marzo 2026 alle ore 15:18 UTCmonitoring

   We are moving to monitoring stage. The issue is mitigated.

4. 20 marzo 2026 alle ore 15:26 UTCresolved

   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

1. 10 marzo 2026 alle ore 14:39 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 10 marzo 2026 alle ore 14:47 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!

3. 10 marzo 2026 alle ore 15:34 UTCmonitoring

   At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 10 marzo 2026 alle ore 16:49 UTCresolved

   We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 7 marzo 2026 alle ore 00:19 UTCresolved

   SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

1. 26 febbraio 2026 alle ore 21:03 UTCinvestigating

   We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 26 febbraio 2026 alle ore 21:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 febbraio 2026 alle ore 22:32 UTCmonitoring

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 26 febbraio 2026 alle ore 22:56 UTCresolved

   This incident has been resolved.

1. 25 febbraio 2026 alle ore 15:54 UTCinvestigating

   Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

2. 25 febbraio 2026 alle ore 16:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 febbraio 2026 alle ore 16:50 UTCmonitoring

   Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.

4. 25 febbraio 2026 alle ore 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 febbraio 2026 alle ore 17:06 UTCresolved

   We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 24 febbraio 2026 alle ore 21:05 UTCidentified

   We have identified an issue affecting Job Booking and are actively working on a resolution.

2. 24 febbraio 2026 alle ore 21:14 UTCidentified

   We are continuing to work on a fix for this issue.

3. 24 febbraio 2026 alle ore 22:14 UTCmonitoring

   We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!

4. 24 febbraio 2026 alle ore 22:24 UTCresolved

   Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!