Cronologia delle interruzioni di Shakepay

1. 4 settembre 2026 alle ore 19:18 UTCinvestigating

   Stiamo attualmente indagando su questo problema.

2. 4 settembre 2026 alle ore 19:29 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 4 settembre 2026 alle ore 19:39 UTCmonitoring

   Una correzione è stata implementata e stiamo trasmettendo il resto del backlog delle transazioni. Grazie per la pazienza.

4. 4 settembre 2026 alle ore 20:00 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 luglio 2026 alle ore 20:34 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

2. 21 luglio 2026 alle ore 22:58 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 21 luglio 2026 alle ore 22:58 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 18:32 UTCinvestigating

   We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

2. 8 luglio 2026 alle ore 18:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 luglio 2026 alle ore 18:59 UTCresolved

   This incident has been resolved.

1. 7 giugno 2026 alle ore 11:35 UTCidentified

   Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

2. 7 giugno 2026 alle ore 11:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

3. 7 giugno 2026 alle ore 12:33 UTCresolved

   This incident has been resolved.

1. 21 maggio 2026 alle ore 15:36 UTCinvestigating

   We are currently investigating this issue.

2. 21 maggio 2026 alle ore 15:40 UTCidentified

   Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

3. 21 maggio 2026 alle ore 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 maggio 2026 alle ore 16:15 UTCresolved

   This incident has been resolved.

1. 20 maggio 2026 alle ore 14:33 UTCinvestigating

   We are currently investigating this issue.

2. 20 maggio 2026 alle ore 17:35 UTCresolved

   This incident has been resolved.

1. 17 maggio 2026 alle ore 15:30 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

2. 17 maggio 2026 alle ore 17:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 maggio 2026 alle ore 22:02 UTCresolved

   This incident has been resolved.

1. 10 maggio 2026 alle ore 15:23 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

2. 10 maggio 2026 alle ore 15:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 maggio 2026 alle ore 17:18 UTCresolved

   This incident has been resolved.

1. 5 aprile 2026 alle ore 16:16 UTCinvestigating

   Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

2. 5 aprile 2026 alle ore 16:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 aprile 2026 alle ore 16:27 UTCidentified

   The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

4. 5 aprile 2026 alle ore 19:25 UTCidentified

   Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

5. 5 aprile 2026 alle ore 22:05 UTCidentified

   Our service provider is still working on implementing a fix - Thank you for your patience

6. 5 aprile 2026 alle ore 23:45 UTCmonitoring

   A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

7. 6 aprile 2026 alle ore 00:14 UTCresolved

   This incident has been resolved.

1. 13 marzo 2026 alle ore 14:44 UTCinvestigating

   We are currently investigating this issue.

2. 13 marzo 2026 alle ore 14:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 marzo 2026 alle ore 14:53 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 13 marzo 2026 alle ore 14:54 UTCidentified

   We have identified a query causing a large negative impact on platform responsiveness

5. 13 marzo 2026 alle ore 15:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 13 marzo 2026 alle ore 15:42 UTCresolved

   This incident has been resolved.

1. 4 marzo 2026 alle ore 04:21 UTCidentified

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

2. 4 marzo 2026 alle ore 04:21 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 marzo 2026 alle ore 04:38 UTCresolved

   This incident has been resolved.

1. 3 marzo 2026 alle ore 09:48 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

2. 3 marzo 2026 alle ore 10:15 UTCresolved

   This incident has been resolved.

1. 23 febbraio 2026 alle ore 20:35 UTCinvestigating

   We are currently investigating this issue.

2. 23 febbraio 2026 alle ore 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 febbraio 2026 alle ore 20:56 UTCresolved

   This incident has been resolved.

1. 22 febbraio 2026 alle ore 15:44 UTCinvestigating

   Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

2. 22 febbraio 2026 alle ore 19:33 UTCidentified

   The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.

3. 22 febbraio 2026 alle ore 22:07 UTCidentified

   We are continuing to work on a fix for this issue.

4. 22 febbraio 2026 alle ore 22:07 UTCresolved

   This incident has been resolved.

1. 12 febbraio 2026 alle ore 18:18 UTCinvestigating

   We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

2. 12 febbraio 2026 alle ore 18:33 UTCresolved

   This incident has been resolved.

1. 5 febbraio 2026 alle ore 17:10 UTCinvestigating

   We are currently investigating this issue.

2. 5 febbraio 2026 alle ore 17:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 febbraio 2026 alle ore 17:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 febbraio 2026 alle ore 17:24 UTCresolved

   This incident has been resolved.

1. 31 gennaio 2026 alle ore 20:41 UTCidentified

   We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.

2. 31 gennaio 2026 alle ore 21:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 gennaio 2026 alle ore 23:51 UTCresolved

   This incident has been resolved.

1. 22 gennaio 2026 alle ore 18:15 UTCinvestigating

   We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.

2. 22 gennaio 2026 alle ore 18:20 UTCidentified

   The root cause was traced to a third-party service, and remediation is currently in progress.

3. 22 gennaio 2026 alle ore 19:35 UTCmonitoring

   A fix has been implemented and we're monitoring the results.

4. 22 gennaio 2026 alle ore 20:40 UTCresolved

   This incident has been resolved.

1. 20 gennaio 2026 alle ore 17:04 UTCinvestigating

   We are currently investigating this issue.

2. 20 gennaio 2026 alle ore 17:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 gennaio 2026 alle ore 17:21 UTCmonitoring

   A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.

4. 20 gennaio 2026 alle ore 17:36 UTCresolved

   This incident has been resolved.

1. 18 gennaio 2026 alle ore 06:27 UTCinvestigating

   We are currently investigating this issue.

2. 18 gennaio 2026 alle ore 06:28 UTCidentified

   Our banking partner started their maintenance a few minutes earlier than expected.

3. 18 gennaio 2026 alle ore 06:35 UTCresolved

   Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.