IZ0 - Sharpen Q Outbound Calling Incident
Resolved
This incident has been resolved.
Jun 2, 11:20 AMResolved Jun 3, 3:53 PMMajorSharpen QOutbound Voice
Status Provider
Home
/
Status
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Service
Operational
Sharpencx Status
AI-powered cloud contact center software for seamless customer interactions.
Source
auto
Category
AI
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 26m ago
44
Components
0
Active incidents
0
Maintenance
33.33%
90d uptime
IZ0 - Sharpen Q Outbound Calling Incident
Jun 2, 11:20 AM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
33.33%
Known uptime
3 known history days
44
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
AI
Operational
1
AI
Operational
1
API
Operational
1
API
Operational
1
CX
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
2
outage days
0
maintenance days
87
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
IZ1 Application and Routing Issues
Resolved
Validation testing performed across the application suite has confirmed recovery to all impacted systems. In the event you are still encountering lingering effects tied to interaction routing, WebRTC connectivity problems, or an inability to access a specific configuration page within the app - please reach out to our Care Team for further assistance!
May 7, 5:16 PMResolved May 7, 6:03 PMCriticalInsightsapp.iz1.sharpen.cx
IZ1 - Classic Logic Routing Issues
Resolved
Service health-checks and sustained monitoring of our call routing systems have shown recovery to the platform. Validation testing across Classic Logic configurations or inbound routes that send calls directly to queue are routing in a timely fashion. In the event you have users still encountering connection issues, please reach out to the Care Team with examples of the misbehavior.
Feb 20, 2:48 PMResolved Feb 20, 9:13 PMMajorInbound Voice
Call Quality and Latency Degradation
Resolved
This issue was resolved at 9:25 PM ET 2026-02-19. Our status page mechanism encountered an issue at the time of us marking resolution. This is retroactive conclusion of the incident.
Feb 19, 5:50 PMResolved Feb 20, 12:04 PMMinorInbound VoiceSharpen Q
IZ0 unexpected experiences
Resolved
This incident has been resolved.
Dec 30, 9:09 PMResolved Dec 30, 9:52 PMMajorSharpen QInsights
Insights Dashboards will not load
Resolved
This incident has been resolved.
Nov 17, 8:48 PMResolved Nov 17, 9:12 PMNoneDashboards
IZ0 - Inbound Voice Logic+ calls result in dead air/ IZ0|IZ1 Inbound Emails do not enter queue
Resolved
This incident has been resolved. Both IZ0 and IZ1 are working as expected.
Nov 14, 1:08 PMResolved Nov 14, 10:48 PMMajorEmailEmail
Outbound Calling Error - IZ0
Resolved
Outbound calling was restored at 9:26PM Eastern, and all monitoring/validation testing since that time has consistently shown recovered call processing behavior. In the event you're still experiencing an issue, please reach out to the Care Team!
Oct 26, 1:06 AMResolved Oct 26, 1:38 AMNoneSharpen QOutbound Voice
Sharpen Application Degradation (AWS Outage)
Resolved
This incident has been resolved as of 6:53 PM Eastern time upon the conclusion of the AWS incident. Our teams continue to monitor for any additional impact.
Oct 20, 7:35 PMResolved Oct 21, 1:18 AMMajorapp.iz1.sharpen.cxapp.sharpencx.com
SharpenDB Unreachable - IZ1
Resolved
This unique tracking items is being closed out, in preference of centrally tracking known areas of impact through a general tracking item (that ties back to the identified service interruption with cloud service provider AWS). Further updates on SharpenDB performance, API end-point engagement, and any other newly identified fault-zones will be communicated using our general tracking item hosted on the Status Page.
Oct 20, 1:40 PMResolved Oct 20, 7:41 PMNone
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
System Enhancements Maintenance
Completed
The scheduled maintenance has been completed.
Jun 27, 8:00 AMResolved Jun 27, 10:00 AMMaintenanceAIAI
System Enhancements Maintenance
Completed
The scheduled maintenance has been completed.
Jun 13, 1:00 AMResolved Jun 13, 5:00 AMMaintenanceSharpen Qapp.iz1.sharpen.cx
System Enhancements Maintenance
Completed
The scheduled maintenance has been completed.
Jun 12, 1:00 AMResolved Jun 12, 5:00 AMMaintenanceSharpen Qapp.iz1.sharpen.cx
System Enhancements Maintenance
Completed
The scheduled maintenance has been completed.
Jun 11, 1:00 AMResolved Jun 11, 3:00 AMMaintenanceSharpen Qapp.iz1.sharpen.cx
IZ1 Inbound SBC Maintenance
Completed
The scheduled maintenance has been completed.
Feb 15, 4:00 AMResolved Feb 15, 4:40 AMMaintenanceInbound Voice
Inbound SBC Maintenance
Completed
The scheduled maintenance has been completed.
Jan 31, 4:00 AMResolved Jan 31, 4:15 AMMaintenanceapp.iz1.sharpen.cxInbound Voice
AI Services Maintenance
Completed
The scheduled maintenance has been completed.
Nov 8, 12:00 PMResolved Nov 8, 2:00 PMMaintenanceAIInsights
AI Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Oct 10, 12:00 AMResolved Oct 10, 4:00 AMMaintenanceAIAI
AI Infrastructure Maintenance
Completed
The scheduled maintenance has been completed.
Oct 3, 12:00 AMResolved Oct 3, 4:00 AMMaintenanceAIAI
Routine Maintenance (IZ0/IZ1)
Completed
The scheduled maintenance has been completed.
Jul 3, 2:00 AMResolved Jul 3, 6:00 AMMaintenanceSharpen Qapp.iz1.sharpen.cx
About the Sharpencx status page integration
Uptimus tracks the official Sharpencx status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.sharpencx.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Sharpencx components
Tracked components
Showing 1 to 25 of 44 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Isolation Zone 0 | Operational | Group | Not recorded |
Isolation Zone 1 | Operational | Group | Not recorded |
Points of Delivery A POD, or a Point of Delivery contains the fullness of the Sharpen application to deliver in a specific region. | Operational | Group | Not recorded |
Points of Presence A POP or Point of Presence is a regionalized voice environment that allows for lower voice latency and a localized presence. This contains components, but not the entirety of the Sharpen application like a POD (Point of Delivery) | Operational | Group | Not recorded |
SharpenCare Service Desk | Operational | Group | Not recorded |
Oregon | Operational | Component | Not recorded |
Service Desk Portal Web application used for submitting SharpenCare requests, viewing historical requests, and interacting with active requests. | Operational | Component | Not recorded |
Virginia | Operational | Component | Not recorded |
app.iz1.sharpen.cx Front end application for isolation zone 1 | Operational | Component | Not recorded |
app.sharpencx.com | Operational | Component | Not recorded |
API | Operational | Component | Not recorded |
API | Operational | Component | Not recorded |
Email Requests Channel for submitting requests via email to support@sharpencx.com | Operational | Component | Not recorded |
Ireland | Operational | Component | Not recorded |
CX | Operational | Component | Not recorded |
CX | Operational | Component | Not recorded |
Notifications Email notifications sent from the SharpenCare service desk to the primary contact and request participants' email address. | Operational | Component | Not recorded |
Sharpen Q | Operational | Component | Not recorded |
Sharpen Q | Operational | Component | Not recorded |
Singapore | Operational | Component | Not recorded |
Dashboards | Operational | Component | Not recorded |
Dashboards | Operational | Component | Not recorded |
Sydney | Operational | Component | Not recorded |
Insights | Operational | Component | Not recorded |
Insights Sharpen reporting engine and dashboards | Operational | Component | Not recorded |
Get notified when Sharpencx changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Sharpencx on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Sharpencx down right now?
Sharpencx is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Sharpencx?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Sharpencx?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.