Cronologia delle interruzioni di Simpletexting

1. 9 settembre 2026 alle ore 14:42 UTCinvestigating

   Stiamo attualmente indagando i rapporti dei clienti che non ricevono messaggi di testo ai loro dispositivi AT&T come parte dell'autenticazione a due fattori quando si tenta di accedere a SimpleTexting. In questo momento, la verifica via e-mail sta funzionando come previsto e non crediamo che altri vettori siano influenzati. Forniremo aggiornamenti non appena saranno disponibili ulteriori informazioni. Vi ringraziamo per la vostra pazienza in questo momento.

2. 9 settembre 2026 alle ore 14:42 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 9 settembre 2026 alle ore 16:16 UTCinvestigating

   Il nostro team sta continuando a lavorare con i partner vettoriali per risolvere questo problema, e pubblicheremo aggiornamenti come li riceviamo. L'autenticazione e-mail funziona come previsto in questo momento.

4. 9 settembre 2026 alle ore 18:32 UTCidentified

   Il problema è stato identificato con i nostri partner, e il nostro team sta lavorando attivamente su una risoluzione. Se hai bisogno di accedere al tuo account ma non riesci ancora a ricevere messaggi 2FA, contatta [email protected]

5. 9 settembre 2026 alle ore 19:52 UTCmonitoring

   Il team ha spinto fuori una soluzione e stiamo monitorando per la stabilità. Se avete ancora problemi di ricezione dei codici 2FA, si prega di raggiungere il supporto!

6. 9 settembre 2026 alle ore 20:16 UTCresolved

   Siamo lieti di segnalare che i codici 2FA sono stati consegnati come previsto e questo problema è stato completamente risolto. Se avete altre domande o problemi, si prega di raggiungere il nostro team di supporto!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 agosto 2026 alle ore 14:31 UTCinvestigating

   Stiamo indagando su un problema con Intercom, che ci impedisce di ricevere chat di assistenza clienti e email. Continueremo a monitorare e aggiornare questa pagina come riceviamo ulteriori informazioni da Intercom. Nel frattempo, se avete bisogno di assistenza, si prega di raggiungere il nostro team di assistenza clienti a (866) 259-1887.

2. 3 agosto 2026 alle ore 16:30 UTCmonitoring

   Intercom ci ha informato che hanno implementato una correzione e stanno monitorando i risultati. I clienti hanno riferito che ora sono in grado di avviare chat dal vivo con i team di SimpleTexting. Continueremo a monitorare e chiudere questo incidente una volta che siamo sicuri di chat dal vivo stanno lavorando come previsto. Ci scusiamo per l'inconveniente e vi ringraziamo per la vostra pazienza.

3. 3 agosto 2026 alle ore 17:29 UTCresolved

   Intercom ha confermato che tutti i servizi sono ripristinati alla normalità. Live chat e email stanno lavorando come previsto. Non esitate a chiamare il nostro team di assistenza clienti (866) 259-1887 se state vedendo ulteriori problemi. Grazie per la vostra pazienza e comprensione questo pomeriggio!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 giugno 2026 alle ore 14:20 UTCinvestigating

   Gli utenti hanno segnalato problemi con la creazione di nuovi account SimpleTexting e l'accesso ai loro free-trials precedentemente creati. Stiamo attualmente cercando la causa e la portata di questo problema. Speriamo che il sistema sia pienamente operativo il prima possibile.

2. 24 giugno 2026 alle ore 15:23 UTCidentified

   È stato identificato il problema che influisce sulla creazione di account e sulle questioni relative ai conti free-trial esistenti. Una soluzione è attualmente in fase di attuazione dal nostro team di ingegneria.

3. 24 giugno 2026 alle ore 16:52 UTCmonitoring

   Sono stati risolti i problemi che impediscono la registrazione di nuovi account gratuiti di SimpleTexting. Stiamo ancora investendo un problema che riguarda la messaggistica in entrata e in uscita sui conti free-trial esistenti. Forniremo un aggiornamento in quanto vengono fatti progressi per risolvere questo problema. Grazie per la vostra pazienza!

4. 25 giugno 2026 alle ore 19:25 UTCresolved

   Siamo lieti di segnalare che il nostro team di ingegneria ha risolto tutti i problemi che interessano i conti free-trial. Alcuni utenti registrati ieri (6/24/26), potrebbero aver bisogno dell'aiuto del nostro team di supporto per creare un nuovo account di prova per continuare a provare SimpleTexting. Se il tuo account è interessato, riceverai un'email questo pomeriggio. Ci scusiamo per l'inconveniente che ha causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 maggio 2026 alle ore 14:08 UTCinvestigating

   We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 18 maggio 2026 alle ore 14:11 UTCinvestigating

   Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.

3. 18 maggio 2026 alle ore 14:51 UTCmonitoring

   A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.

4. 18 maggio 2026 alle ore 15:18 UTCresolved

   This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.

1. 25 aprile 2026 alle ore 14:14 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 25 aprile 2026 alle ore 16:07 UTCidentified

   The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.

3. 25 aprile 2026 alle ore 16:42 UTCmonitoring

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

4. 25 aprile 2026 alle ore 16:48 UTCmonitoring

   The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.

5. 25 aprile 2026 alle ore 17:22 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 22 gennaio 2026 alle ore 18:24 UTCinvestigating

   Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.

2. 22 gennaio 2026 alle ore 20:19 UTCidentified

   The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.

3. 22 gennaio 2026 alle ore 21:43 UTCresolved

   This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!

1. 9 gennaio 2026 alle ore 20:03 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 9 gennaio 2026 alle ore 21:00 UTCmonitoring

   Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!

3. 9 gennaio 2026 alle ore 22:11 UTCresolved

   Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!

1. 12 novembre 2025 alle ore 00:49 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 12 novembre 2025 alle ore 01:21 UTCidentified

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

3. 12 novembre 2025 alle ore 01:54 UTCmonitoring

   We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused.

4. 12 novembre 2025 alle ore 02:34 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 23 settembre 2025 alle ore 15:38 UTCinvestigating

   Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 23 settembre 2025 alle ore 16:13 UTCmonitoring

   The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.

3. 23 settembre 2025 alle ore 16:59 UTCresolved

   This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.

1. 28 aprile 2025 alle ore 16:04 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 aprile 2025 alle ore 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

3. 28 aprile 2025 alle ore 17:38 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.

1. 4 febbraio 2025 alle ore 20:44 UTCinvestigating

   We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 4 febbraio 2025 alle ore 21:08 UTCmonitoring

   A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.

3. 4 febbraio 2025 alle ore 22:01 UTCresolved

   We are happy to report that this issue has been fully resolved.

1. 28 gennaio 2025 alle ore 20:56 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 gennaio 2025 alle ore 21:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 gennaio 2025 alle ore 22:02 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

4. 28 gennaio 2025 alle ore 22:33 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!

1. 29 maggio 2024 alle ore 16:24 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 29 maggio 2024 alle ore 17:12 UTCidentified

   The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.

3. 29 maggio 2024 alle ore 18:29 UTCresolved

   A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.

1. 22 febbraio 2024 alle ore 14:41 UTCinvestigating

   We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.

2. 22 febbraio 2024 alle ore 16:14 UTCinvestigating

   We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T.

3. 22 febbraio 2024 alle ore 18:16 UTCmonitoring

   We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved.

4. 22 febbraio 2024 alle ore 20:52 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 22 febbraio 2024 alle ore 20:55 UTCresolved

   We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.

1. 19 aprile 2023 alle ore 21:43 UTCinvestigating

   Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 19 aprile 2023 alle ore 22:37 UTCmonitoring

   The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.

3. 20 aprile 2023 alle ore 01:04 UTCresolved

   This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.

1. 3 ottobre 2022 alle ore 20:15 UTCinvestigating

   Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.

2. 3 ottobre 2022 alle ore 21:43 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience.

3. 3 ottobre 2022 alle ore 22:40 UTCresolved

   This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.

1. 26 agosto 2022 alle ore 13:24 UTCinvestigating

   Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.

2. 26 agosto 2022 alle ore 14:11 UTCmonitoring

   The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused.

3. 26 agosto 2022 alle ore 15:09 UTCresolved

   This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!

1. 24 agosto 2022 alle ore 14:54 UTCinvestigating

   We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

2. 24 agosto 2022 alle ore 15:31 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience!

3. 24 agosto 2022 alle ore 17:16 UTCresolved

   We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience!

1. 31 marzo 2022 alle ore 18:07 UTCinvestigating

   Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.

2. 31 marzo 2022 alle ore 18:24 UTCinvestigating

   Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience.

3. 31 marzo 2022 alle ore 19:43 UTCmonitoring

   A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this.

4. 1 aprile 2022 alle ore 02:25 UTCresolved

   This incident has been resolved. Thank you for your patience while we worked through it.

1. 25 marzo 2022 alle ore 21:22 UTCinvestigating

   Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.

2. 25 marzo 2022 alle ore 22:05 UTCidentified

   Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it.

3. 26 marzo 2022 alle ore 02:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 marzo 2022 alle ore 15:24 UTCresolved

   Campaigns are sending normally now. Thank you for your patience while we resolved this!