Cronologia delle interruzioni di Sine

1. 29 luglio 2026 alle ore 08:23 UTCidentified

   Attualmente stiamo vivendo problemi con il nostro provider di posta elettronica a monte. Stiamo indagando sulla causa e aggiorneremo come abbiamo ulteriori informazioni.

2. 29 luglio 2026 alle ore 23:04 UTCidentified

   Abbiamo identificato la causa principale e stiamo continuando a lavorare a stretto contatto con il nostro provider di posta elettronica a monte per risolvere il problema. Si prega di notare che le notifiche push mobili non sono influenzate e continuano a funzionare come normale.

3. 30 luglio 2026 alle ore 00:45 UTCmonitoring

   Il problema è stato mitigato, e stiamo monitorando attentamente la situazione in quanto l'invio di funzionalità di posta elettronica è ripristinato.

4. 30 luglio 2026 alle ore 07:11 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

5. 30 luglio 2026 alle ore 07:14 UTCresolved

   Possiamo confermare che i servizi e-mail sono ora pienamente operativi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 08:21 UTCresolved

   Attualmente stiamo vivendo problemi con il nostro provider di posta elettronica a monte. Stiamo indagando sulla causa e aggiorneremo come abbiamo ulteriori informazioni.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 03:56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 9 luglio 2026 alle ore 03:01 UTCresolved

   This incident has been resolved.

1. 22 maggio 2026 alle ore 00:01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 22 maggio 2026 alle ore 05:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 maggio 2026 alle ore 00:40 UTCresolved

   This incident has been resolved.

1. 16 aprile 2026 alle ore 06:24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 17 aprile 2026 alle ore 00:59 UTCresolved

   This incident has been resolved.

1. 15 febbraio 2026 alle ore 22:11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 15 febbraio 2026 alle ore 22:40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 16 febbraio 2026 alle ore 01:04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 25 febbraio 2026 alle ore 00:09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 22 gennaio 2026 alle ore 22:16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 23 gennaio 2026 alle ore 21:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 gennaio 2026 alle ore 21:41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 6 novembre 2025 alle ore 06:16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 6 novembre 2025 alle ore 06:40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 6 novembre 2025 alle ore 06:55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 20 ottobre 2025 alle ore 09:32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 20 ottobre 2025 alle ore 09:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 ottobre 2025 alle ore 12:10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 9 ottobre 2025 alle ore 00:37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 9 ottobre 2025 alle ore 03:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 ottobre 2025 alle ore 00:38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 15 ottobre 2025 alle ore 01:32 UTCresolved

   This incident has been resolved.

1. 15 luglio 2025 alle ore 03:52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 16 luglio 2025 alle ore 02:52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 18 luglio 2025 alle ore 03:07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 21 luglio 2025 alle ore 06:22 UTCresolved

   This incident has been resolved.

1. 1 aprile 2025 alle ore 23:58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2 aprile 2025 alle ore 01:29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2 aprile 2025 alle ore 23:42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 19 marzo 2025 alle ore 04:54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 24 marzo 2025 alle ore 02:02 UTCresolved

   This incident has been resolved.

1. 26 febbraio 2025 alle ore 01:33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 26 febbraio 2025 alle ore 03:32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 26 febbraio 2025 alle ore 23:05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 6 febbraio 2025 alle ore 08:18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 6 febbraio 2025 alle ore 10:43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 6 febbraio 2025 alle ore 12:46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 6 febbraio 2025 alle ore 23:51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 21 gennaio 2025 alle ore 06:15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 22 gennaio 2025 alle ore 02:08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2 ottobre 2024 alle ore 03:16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 3 ottobre 2024 alle ore 01:33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 3 ottobre 2024 alle ore 07:28 UTCresolved

   This incident has been resolved.

1. 10 settembre 2024 alle ore 09:36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 10 settembre 2024 alle ore 10:31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 10 settembre 2024 alle ore 11:02 UTCresolved

   This incident has been resolved.

1. 15 agosto 2024 alle ore 07:31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 15 agosto 2024 alle ore 08:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 agosto 2024 alle ore 04:40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.

1. 22 marzo 2024 alle ore 05:28 UTCinvestigating

   On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

2. 24 marzo 2024 alle ore 01:02 UTCmonitoring

   The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

3. 30 aprile 2024 alle ore 01:10 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 aprile 2024 alle ore 01:10 UTCresolved

   This incident was resolved