Cronologia delle interruzioni di Smartlook

1. 26 ottobre 2026 alle ore 05:57 UTCinvestigating

   Stiamo vivendo un problema con il login di Smartlook. Gli utenti possono vedere un errore 504 Gateway Timeout durante il tentativo di accedere ai loro account. Il nostro team di sviluppo è consapevole del problema e sta lavorando attivamente su una soluzione.

2. 26 ottobre 2026 alle ore 06:01 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 26 ottobre 2026 alle ore 09:26 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

4. 26 ottobre 2026 alle ore 09:27 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

5. 26 ottobre 2026 alle ore 14:37 UTCmonitoring

   Stiamo monitorando il servizio prima di fornire la conferma finale che il problema è stato completamente risolto.

6. 26 ottobre 2026 alle ore 14:38 UTCmonitoring

   La correzione è stata rilasciata, e gli utenti possono accedere nuovamente a Smartlook.

7. 26 ottobre 2026 alle ore 14:40 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 ottobre 2025 alle ore 11:49 UTCresolved

   Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.

1. 27 gennaio 2025 alle ore 13:40 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 27 gennaio 2025 alle ore 13:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 27 gennaio 2025 alle ore 16:26 UTCidentified

   If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].

4. 28 gennaio 2025 alle ore 17:07 UTCidentified

   The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.

5. 20 febbraio 2025 alle ore 13:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 24 febbraio 2025 alle ore 08:53 UTCresolved

   This incident has been resolved.

1. 14 novembre 2024 alle ore 14:13 UTCinvestigating

   We are currently investigating the issue.

2. 14 novembre 2024 alle ore 14:41 UTCresolved

   The incident has been now resolved. Sessions are playable without any troubles.

1. 7 agosto 2024 alle ore 13:55 UTCinvestigating

   We are currently investigating this issue.

2. 7 agosto 2024 alle ore 15:49 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 agosto 2024 alle ore 06:14 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 maggio 2024 alle ore 07:41 UTCresolved

   Due to a disruption in our service, completed sessions were loading with a significant delay.

1. 11 aprile 2024 alle ore 15:04 UTCinvestigating

   We are currently investigating this issue.

2. 11 aprile 2024 alle ore 15:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 aprile 2024 alle ore 15:56 UTCresolved

   This incident has been resolved.

1. 27 marzo 2024 alle ore 14:42 UTCinvestigating

   We are looking into an issue where for some users the sessions and session list is loading with a significant delay.

2. 27 marzo 2024 alle ore 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 marzo 2024 alle ore 17:32 UTCresolved

   This incident has been resolved.

1. 21 marzo 2024 alle ore 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 22 marzo 2024 alle ore 06:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 marzo 2024 alle ore 08:50 UTCresolved

   This incident has been resolved. The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

1. 14 marzo 2024 alle ore 07:25 UTCinvestigating

   We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.

2. 14 marzo 2024 alle ore 07:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 marzo 2024 alle ore 08:44 UTCidentified

   The issue has been located, and we are working on a fix.

4. 14 marzo 2024 alle ore 11:09 UTCresolved

   The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter. The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.

1. 13 marzo 2024 alle ore 15:02 UTCinvestigating

   We are investigating a degraded performance with sessions loading.

2. 13 marzo 2024 alle ore 18:21 UTCmonitoring

   Sessions are loading again, and we keep monitoring the situation.

3. 13 marzo 2024 alle ore 20:34 UTCresolved

   This incident was resolved, and the performance is back to normal.

1. 12 marzo 2024 alle ore 13:28 UTCinvestigating

   We are currently investigating this issue.

2. 12 marzo 2024 alle ore 19:06 UTCresolved

   Short-term decrease in UI performance between 5pm and 6pm (CET). Some recordings may not have been persisted. We are sorry for any inconvenience caused.

1. 11 marzo 2024 alle ore 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 11 marzo 2024 alle ore 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 marzo 2024 alle ore 16:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 marzo 2024 alle ore 17:24 UTCresolved

   This incident was resolved, and the performance is back to normal. There might be some data loss between 2:45 PM and 3:45 PM (CET). We apologize for the inconvenience, and thank you for your understanding.

1. 5 marzo 2024 alle ore 19:03 UTCinvestigating

   We are investigating the degraded performance of the app.

2. 6 marzo 2024 alle ore 05:55 UTCresolved

   This incident was resolved, and the performance is back to normal. No sessions should be impacted.

1. 4 marzo 2024 alle ore 17:07 UTCinvestigating

   We are investigating a degraded performance of the app.

2. 5 marzo 2024 alle ore 06:43 UTCmonitoring

   The services have returned to the normal level of performance, and we are monitoring them.

3. 5 marzo 2024 alle ore 08:35 UTCresolved

   This incident was resolved, performance is back to normal, there should be no data loss.

1. 29 febbraio 2024 alle ore 20:27 UTCresolved

   UI performance issue that affected loading sessions. There might be some data loss (especially mobile projects) between 8.00 PM and 9.00 PM (CET). We are very sorry for any inconvenience.

1. 14 febbraio 2024 alle ore 17:03 UTCinvestigating

   We are currently investigating issues with sessions not loading.

2. 14 febbraio 2024 alle ore 17:55 UTCresolved

   The performance issue has been resolved, some recordings recorded between 5:30 PM CET and 6:30 PM CET might be corrupted.

1. 12 febbraio 2024 alle ore 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 12 febbraio 2024 alle ore 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 febbraio 2024 alle ore 20:30 UTCresolved

   The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.

1. 5 febbraio 2024 alle ore 08:12 UTCinvestigating

   We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

2. 5 febbraio 2024 alle ore 08:20 UTCidentified

   We are currently experiencing performance issues with our database and are actively working on resolving it.

3. 5 febbraio 2024 alle ore 09:22 UTCresolved

   The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.