Cronologia delle interruzioni di Socialdog

1. 28 ottobre 2026 alle ore 02:47 UTCresolved

   Grazie per aver usato SocialDog. Vorremmo informarvi che è stato risolto un problema che si è verificato dopo un recente aggiornamento del sistema. Tutte le funzioni ora funzionano normalmente. Ci scusiamo sinceramente per qualsiasi disturbo e disagio che questo potrebbe aver causato al vostro flusso di lavoro. 【 Periodo interessato 】 2026/10/28 11:22 – 11:37 (JST) Caratteristiche interessate Durante l'incidente, alcuni utenti possono avere errori di esperienza durante la visualizzazione di pagine o l'esecuzione di azioni nell'app SocialDog. Perché? Questo problema è stato causato da una modifica alle nostre impostazioni di sistema incluse in un recente aggiornamento di sistema. Abbiamo corretto la configurazione e confermato che tutti i servizi SocialDog funzionano di nuovo normalmente. 【Misure di funzionamento 】 Stiamo rivedendo la nostra configurazione di sistema per evitare problemi simili che si verificano in futuro. Grazie per la vostra pazienza e comprensione. Apprezziamo il vostro continuo sostegno di SocialDog.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 settembre 2026 alle ore 13:10 UTCresolved

   Grazie per aver usato SocialDog. Vorremmo informarvi che il problema che si è verificato il 25 settembre è stato risolto. Tutte le funzioni ora funzionano normalmente. Ci scusiamo sinceramente per qualsiasi disturbo e disagio che questo potrebbe aver causato al vostro flusso di lavoro. 【 Periodo interessato 】 2026/9/25 21:22 – 21:44 (JST) Caratteristiche interessate Durante l'incidente, alcuni utenti possono avere errori di esperienza durante la visualizzazione di pagine o l'esecuzione di azioni su SocialDog (Web e app). Perché? Questo problema è stato causato dalla comunicazione di rete temporaneamente instabile tra alcuni dei nostri server e i nostri sistemi interni. Da allora la comunicazione è stata recuperata, e abbiamo confermato che tutti i servizi SocialDog funzionano di nuovo normalmente. 【Misure di funzionamento 】 Stiamo rivedendo la nostra configurazione di sistema per evitare problemi simili che si verificano in futuro. Grazie per la vostra pazienza e comprensione. Apprezziamo il vostro continuo sostegno di SocialDog.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 agosto 2026 alle ore 00:44 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/15 7:00 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 17 agosto 2026 alle ore 05:38 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 17 agosto 2026 alle ore 13:21 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 13 agosto 2026 alle ore 06:35 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where a temporary error has occurred during communication with the X API. We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/13 12:45 (JST) – Ongoing 【Issue Details】 ・Conversation trends ・Keyword Monitor 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 14 agosto 2026 alle ore 05:42 UTCresolved

   This incident has been resolved. As the X API remains unstable, we will notify you here if the same issue occurs again. We apologize for any inconvenience.

1. 11 agosto 2026 alle ore 01:10 UTCinvestigating

   Thank you for using SocialDog. Analysis functions, may be affected. We apologize for any inconvenience. 【Affected Period】 2026/8/11 9:00 (JST) – Ongoing 【Issue Details】 Analysis functions, may be affected. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 11 agosto 2026 alle ore 07:37 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 11 agosto 2026 alle ore 11:57 UTCmonitoring

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. Thank you for your patience and understanding while we work to resolve this.

4. 12 agosto 2026 alle ore 00:58 UTCresolved

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/11 17:20 – 2026/8/12 9:00 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

1. 10 agosto 2026 alle ore 08:11 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/10 16:36 (JST) – Ongoing 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. 10 agosto 2026 alle ore 09:20 UTCresolved

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/10 16:36 – 18:11 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" ・Setting up and acquiring data for "Keyword Monitors" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

1. 4 agosto 2026 alle ore 13:50 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing an issue where engagement data for posts cannot be retrieved. We are investigating the cause and will provide an update as soon as we have more details. We sincerely apologize for the inconvenience.

2. 4 agosto 2026 alle ore 14:32 UTCidentified

   The issue we previously reported, where engagement data for posts could not be retrieved, has now been resolved. 【Affected period】 2026/8/4 22:22 - 2026/8/4 23:11 (JST) 【Details】 During the period above, engagement data for posts was not being retrieved. 【Cause】 The process had been stopped due to the impact of maintenance carried out on August 3. 【Current status】 The feature has been restored. We are working to recover the data that was not collected during the affected period, and expect this to be completed by the end of tomorrow. We sincerely apologize for the inconvenience caused.

3. 5 agosto 2026 alle ore 08:37 UTCresolved

   Thank you for using SocialDog. Following our previous updates regarding the issue where post reaction data could not be fetched, we would like to inform you that the recovery of the missing data during the affected period has been fully completed. All systems and features are now operating normally. We sincerely apologize for any inconvenience and disruption this incident may have caused you. We will continue to work on preventing future occurrences. Thank you for your continued support of SocialDog.

1. 4 agosto 2026 alle ore 03:26 UTCresolved

   Grazie per aver usato SocialDog. A seguito della manutenzione effettuata il 3 agosto 2026, alcune caratteristiche non funzionavano come previsto. Il problema è stato risolto. Ci scusiamo sinceramente per qualsiasi inconveniente che questo possa aver causato. 【 Periodo incidente? 2026/8/3 23:00 - 2026/8/4 11:40 (JST) Caratteristiche interessate ・RSS Auto post ・Il coinvolgimento del personale 【Che cosa si può avere bisogno di Do】 ・RSS Auto post: Gli articoli che non sono stati pubblicati non verranno pubblicati automaticamente. Si prega di inviare manualmente se necessario. ・Inserimento dei dati: i dati mancanti verranno recuperati automaticamente nel tempo. Nessuna azione è richiesta da parte vostra. 【Current Status】 Tutte le funzionalità funzionano normalmente. Faremo del nostro meglio per evitare problemi simili che si verificano.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 01:43 UTCinvestigating

   Traduzione: Le funzioni di analisi, possono essere influenzate. Ci scusiamo per qualsiasi inconveniente.

2. 8 luglio 2026 alle ore 02:06 UTCinvestigating

   Traduzione: Le funzioni di analisi, possono essere influenzate. Ci scusiamo per qualsiasi inconveniente. 【 Periodo incidente? 2026/7/8 6:00 (JST) Caratteristiche interessate - Funzioni di analisi - X Perché? Inchiesta

3. 8 luglio 2026 alle ore 07:52 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 8 luglio 2026 alle ore 13:47 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 giugno 2026 alle ore 04:03 UTCinvestigating

   There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

2. 30 giugno 2026 alle ore 05:33 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 30 giugno 2026 alle ore 05:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 24 aprile 2026 alle ore 04:27 UTCinvestigating

   We are currently experiencing technical difficulties with our Instagram media posting features. We sincerely apologize for any inconvenience this may cause our users. Image and video posts may fail to be published. 【Incident Period】 2026/4/24 5:00 (JST) 〜 Present 【Affected Features】 - Scheduled posts 【Cause】 Under investigation

2. 25 aprile 2026 alle ore 00:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 aprile 2026 alle ore 07:21 UTCresolved

   This incident has been resolved.

1. 24 marzo 2026 alle ore 02:29 UTCinvestigating

   There is a system failure of the X API. Analysis functions, may be affected. We apologize for any inconvenience.

2. 24 marzo 2026 alle ore 09:12 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 9 febbraio 2026 alle ore 12:08 UTCresolved

   We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.

1. 29 gennaio 2026 alle ore 03:56 UTCinvestigating

   We are currently experiencing technical difficulties with our X (Twitter) posting features. We sincerely apologize for any inconvenience this may cause our users. Posts may fail to be published. 【Incident Period】 2026/1/29 7:55 (JST) 〜Present 【Affected Features】 ・Scheduled posts ・RSS Auto-posting 【Cause】 Under investigation

2. 29 gennaio 2026 alle ore 04:42 UTCidentified

   We have confirmed that posting failures are primarily occurring when media (images or videos) are attached. This issue is caused by a disruption in the X API. For more details regarding the X API status, please refer to the following link. https://docs.x.com/incidents

3. 29 gennaio 2026 alle ore 05:18 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

4. 29 gennaio 2026 alle ore 06:05 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 21 gennaio 2026 alle ore 02:26 UTCinvestigating

   Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

2. 21 gennaio 2026 alle ore 05:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 gennaio 2026 alle ore 07:48 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 20 gennaio 2026 alle ore 11:57 UTCidentified

   We are currently experiencing an issue where keyword searches via the X API are not functioning correctly. We have confirmed that the "Keyword Monitor" and "Conversation trends (Beta)" features may fail to operate when certain search keywords are included. We are currently investigating this issue. Reference: https://devcommunity.x.com/t/im-getting-a-4xx-error-calling-the-search-api-with-is-retweet/254995 We apologize for any inconvenience.

2. 20 gennaio 2026 alle ore 16:00 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 16 gennaio 2026 alle ore 15:37 UTCidentified

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 17 gennaio 2026 alle ore 00:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 18 novembre 2025 alle ore 13:31 UTCidentified

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 18 novembre 2025 alle ore 15:24 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 31 ottobre 2025 alle ore 08:56 UTCinvestigating

   We are currently experiencing an issue where insights for some Instagram posts cannot be retrieved properly. We are investigating, but the issue appears to be related to Instagram API service availability. We apologize for any inconvenience.

2. 3 novembre 2025 alle ore 02:10 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 3 novembre 2025 alle ore 02:56 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.

1. 1 luglio 2025 alle ore 08:49 UTCinvestigating

   There is a system failure of the X API. All functions, including posting and analysis functions, may be affected. We apologize for any inconvenience.

2. 1 luglio 2025 alle ore 15:53 UTCmonitoring

   The incident is now resolved. We are currently monitoring the status of the incident. We apologize for any inconvenience.

3. 1 luglio 2025 alle ore 16:50 UTCresolved

   The incident is now resolved. We apologize for any inconvenience.