Cronologia delle interruzioni di Spark

1. 1 settembre 2026 alle ore 20:48 UTCinvestigating

   Componente interessato: Connettività del dispositivo Tachyon (SKU: TACH4NA, TACH8NA, TACH8ROW) Iniziato: Oggi, 1:22 PM PDT Descrizione: Stiamo attualmente indagando su una disgregazione della connettività che interessa i dispositivi Tachyon (SKUs TACH4NA, TACH8NA, TACH8ROW). Il team di Particle sta attivamente indagando sul problema e pubblicherà aggiornamenti come ulteriori informazioni diventano disponibili. Nessun altro tipo di dispositivo particella o SKU è interessato da questo incidente.

2. 1 settembre 2026 alle ore 21:14 UTCidentified

   Abbiamo identificato la causa della rottura della connettività che colpisce i dispositivi Tachyon. Il nostro team sta lavorando attivamente per risolvere il problema. Continueremo a pubblicare gli aggiornamenti come il progresso è fatto. Nessun altro tipo di dispositivo particella o SKU è interessato da questo incidente.

3. 1 settembre 2026 alle ore 21:43 UTCmonitoring

   Abbiamo osservato i dispositivi recuperando e riconnettendo. Il nostro team continua a monitorare il recupero per garantire la piena stabilizzazione dei dispositivi Tachyon rimanenti. Forniamo un aggiornamento finale una volta che tutti i dispositivi sono completamente riconnessi e l'incidente viene risolto.

4. 1 settembre 2026 alle ore 23:01 UTCresolved

   Questo incidente è stato risolto. Tutti i dispositivi Tachyon sono stati riconnessi con successo e la connettività è stata completamente ripristinata. Il nostro team ha identificato la causa principale e implementato una correzione, confermando il pieno recupero attraverso la flotta colpita. Nessun altro tipo di dispositivo particella o SKU è stato colpito da questo incidente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 settembre 2026 alle ore 17:40 UTCinvestigating

   Componente interessato: Connettività del dispositivo Tachyon (SKU: TACH4NA, TACH8NA, TACH8ROW) Tipo: Incidente non pianificato Stato: Investigazione Iniziato: Oggi, 10:30 PDT Stiamo attualmente indagando su una disgregazione della connettività che interessa i dispositivi Tachyon (SKUs TACH4NA, TACH8NA, TACH8ROW). Il problema ha cominciato a seguire un aggiornamento di routine alla nostra infrastruttura di connettività, che ha innescato un volume inaspettatamente elevato di tentativi di riconnessione dei dispositivi simultanei. Il nostro team sta lavorando attivamente per ripristinare il servizio e stabilizzare le connessioni. Noi pubblicheremo aggiornamenti come abbiamo più informazioni. Nessun altro tipo di dispositivo particella o SKU è interessato da questo incidente.

2. 1 settembre 2026 alle ore 18:42 UTCmonitoring

   La maggior parte dei dispositivi Tachyon sono stati ricollegati e sono tornati online. Continuiamo a monitorare il recupero per garantire la piena stabilizzazione dei dispositivi rimanenti. Forniamo un aggiornamento finale una volta che tutti i dispositivi sono completamente riconnessi e l'incidente viene risolto.

3. 1 settembre 2026 alle ore 18:55 UTCresolved

   Questo incidente è stato risolto. Tutti i dispositivi Tachyon sono stati riconnessi con successo e la connettività è stata completamente ripristinata. Nessun altro tipo di dispositivo particella o SKU è stato colpito da questo incidente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 giugno 2026 alle ore 12:16 UTCinvestigating

   Particle sta indagando su più rapporti di vettori cellulari in Sud Africa rifiutando o non consentendo sessioni di dati a flusso. Il problema riguarda i dispositivi B524 e M524.

2. 9 luglio 2026 alle ore 22:11 UTCidentified

   Particella sta lavorando a stretto contatto con i nostri partner cellulari, i loro partner regionali e i vettori locali per affrontare questo problema. Il 27 giugno è stato implementato un cambiamento di rete, e i dispositivi in linea da quando sono in grado di passare i dati. L'indagine sulla causa principale è in corso.

3. 14 luglio 2026 alle ore 20:27 UTCresolved

   Il problema è considerato risolto. I dispositivi interessati dovranno essere resettati o alimentati per riprendere la connettività.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 maggio 2026 alle ore 15:07 UTCinvestigating

   We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.

2. 21 maggio 2026 alle ore 15:44 UTCidentified

   We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.

3. 21 maggio 2026 alle ore 18:09 UTCmonitoring

   Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.

4. 21 maggio 2026 alle ore 20:17 UTCresolved

   The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.

1. 15 maggio 2026 alle ore 01:00 UTCinvestigating

   Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1). The cause is still under investigation.

2. 15 maggio 2026 alle ore 01:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 maggio 2026 alle ore 01:08 UTCmonitoring

   A fix has been implemented and devices are reconnecting.

4. 15 maggio 2026 alle ore 01:26 UTCresolved

   This incident has been resolved.

1. 6 maggio 2026 alle ore 00:02 UTCinvestigating

   Particle is investigating reports of unstable integrations and the event stream.

2. 6 maggio 2026 alle ore 00:41 UTCresolved

   Particle has deployed a fix, and services are back to baseline.

1. 1 maggio 2026 alle ore 18:16 UTCinvestigating

   Particle is investigating reports of EtherSIM connection instability.

2. 1 maggio 2026 alle ore 19:34 UTCmonitoring

   Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.

3. 1 maggio 2026 alle ore 21:01 UTCresolved

   Connectivity has recovered.

1. 10 marzo 2026 alle ore 17:00 UTCinvestigating

   We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.

2. 10 marzo 2026 alle ore 21:18 UTCresolved

   The issue was resolved

1. 8 marzo 2026 alle ore 08:15 UTCinvestigating

   Particle is investigating connectivity issues for devices connected on EtherSIM.

2. 8 marzo 2026 alle ore 08:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 marzo 2026 alle ore 10:09 UTCmonitoring

   Devices are recovering and Particle is monitoring the situation.

4. 8 marzo 2026 alle ore 10:50 UTCmonitoring

   Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.

5. 8 marzo 2026 alle ore 11:39 UTCresolved

   Connectivity has recovered to normal levels.

1. 24 febbraio 2026 alle ore 21:24 UTCinvestigating

   Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.

2. 24 febbraio 2026 alle ore 21:56 UTCmonitoring

   A fix has been implemented and the team is monitoring devices.

3. 25 febbraio 2026 alle ore 07:23 UTCresolved

   This incident has been resolved.

1. 6 gennaio 2026 alle ore 15:53 UTCidentified

   Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.

2. 6 gennaio 2026 alle ore 19:00 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 19:47 UTCinvestigating

   Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.

2. 20 ottobre 2025 alle ore 21:00 UTCinvestigating

   The issue is ongoing, and the team is still investigating.

3. 20 ottobre 2025 alle ore 22:08 UTCmonitoring

   We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.

4. 21 ottobre 2025 alle ore 10:51 UTCresolved

   The incident has been resolved.

1. 20 ottobre 2025 alle ore 16:59 UTCidentified

   Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.

2. 21 ottobre 2025 alle ore 01:25 UTCresolved

   Metrics for logic and integrations are back to normal.

1. 20 ottobre 2025 alle ore 10:35 UTCidentified

   From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.

2. 20 ottobre 2025 alle ore 11:51 UTCmonitoring

   Services have recovered and normal operations resumed. The team continues to monitor the situation.

3. 20 ottobre 2025 alle ore 13:53 UTCresolved

   The incident has resolved and services are back to normal.

1. 9 ottobre 2025 alle ore 15:45 UTCinvestigating

   Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.

2. 9 ottobre 2025 alle ore 15:58 UTCidentified

   Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.

3. 9 ottobre 2025 alle ore 17:54 UTCidentified

   The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.

4. 9 ottobre 2025 alle ore 20:32 UTCmonitoring

   We have observed strong signs of recovery and expect devices to reconnect soon.

5. 9 ottobre 2025 alle ore 22:06 UTCmonitoring

   Recovery is still underway.

6. 9 ottobre 2025 alle ore 23:35 UTCmonitoring

   Device recovery continues. Recovery is at 80% pre-outage levels.

7. 10 ottobre 2025 alle ore 00:35 UTCmonitoring

   The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.

8. 10 ottobre 2025 alle ore 01:56 UTCresolved

   Online devices count and behavior match our daily numbers.

1. 28 settembre 2025 alle ore 13:56 UTCinvestigating

   We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.

2. 28 settembre 2025 alle ore 14:28 UTCmonitoring

   Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.

3. 28 settembre 2025 alle ore 14:54 UTCresolved

   The incident was resolved. Fleet numbers reached pre-outage levels and are stable.

1. 18 settembre 2025 alle ore 14:21 UTCinvestigating

   The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.

2. 18 settembre 2025 alle ore 15:09 UTCmonitoring

   Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.

3. 18 settembre 2025 alle ore 16:30 UTCresolved

   This incident has been resolved.

1. 18 agosto 2025 alle ore 06:48 UTCinvestigating

   We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.

2. 18 agosto 2025 alle ore 07:24 UTCinvestigating

   Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.

3. 18 agosto 2025 alle ore 08:28 UTCidentified

   Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.

4. 18 agosto 2025 alle ore 09:16 UTCmonitoring

   A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.

5. 18 agosto 2025 alle ore 10:24 UTCresolved

   The provider solved the issue, and the fleet recovered to values similar to before the outage

1. 5 agosto 2025 alle ore 18:02 UTCidentified

   Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.

2. 5 agosto 2025 alle ore 18:08 UTCresolved

   The change has been rolled back, and the console is fully functional.

1. 24 luglio 2025 alle ore 16:53 UTCidentified

   Particle is aware that the console event stream is currently not loading for new sessions. The team is actively engaged.

2. 24 luglio 2025 alle ore 17:18 UTCresolved

   A rollback was performed, and the console is showing events. Impact was 8:56am PST to 10:10am PST; events continued to be delivered to Webhooks and devices. Impact was limited to the console's debug event view.