Acuity Scheduling - Incapace di connettersi a Meta
Inizio 20 agosto 2026 alle ore 20:12 UTC · In corso
IssuesIncidente minore
Componenti interessati
Acuity Scheduling
identified
Attualmente stiamo vivendo una disgregazione di servizio con l'integrazione a Meta Services.
Il nostro team di Ingegneria ha identificato il problema e sta lavorando con Meta per risolverlo.
Forniremo un aggiornamento il prima possibile.
identified
Stiamo continuando a lavorare per risolvere questo problema.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Acuity Scheduling / Delayed sincronizzazione del calendario di Google
Inizio 20 agosto 2026 alle ore 12:26 UTC · 2h 4m
IssuesIncidente minore
Componenti interessati
Acuity Scheduling
investigating
Stiamo attualmente indagando su un problema che causa la sincronizzazione del calendario di Google per essere ritardato. Questo può anche ritardare la creazione di Google Meet link per appuntamenti.
resolved
Il problema è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Acuity Scheduling Service Disruption
Inizio 12 agosto 2026 alle ore 22:55 UTC · 17m
OutageIncidente critico
Componenti interessati
Acuity Scheduling
identified
We are currently experiencing a service disruption.
Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected.
We will provide an update as soon as possible.
Stiamo attualmente indagando problemi di connettività con i siti Squarespace e dashboard degli account.
investigating
Stiamo continuando a indagare su questo problema.
identified
Il problema è stato identificato e si sta attuando una correzione.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Acuity Scheduling Elevated Errors
Inizio 4 giugno 2026 alle ore 18:58 UTC · 32m
OutageIncidente critico
Componenti interessati
Accounts & Billing
investigating
We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected.
We will provide an update as soon as possible.
investigating
We're investigating issues with Acuity Scheduling elevated errors.
identified
We are currently experiencing a service disruption.
We have identified the issue with Acuity Scheduling elevated errors.
We will provide an update as soon as possible.
monitoring
A fix has been implemented and we are monitoring results.
resolved
This incident has been resolved.
Connectivity Issues
Inizio 20 maggio 2026 alle ore 17:45 UTC · 29m
OutageIncidente maggiore
Componenti interessati
Site EditingSite Loading
investigating
We are currently investigating connectivity issues and 503 errors for Squarespace sites.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Acuity Scheduling Service Disruption
Inizio 19 maggio 2026 alle ore 17:06 UTC · 30m
OutageIncidente maggiore
Componenti interessati
Acuity Scheduling
investigating
We are currently experiencing a service disruption where existing users are unable to create new Acuity trials.
Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected.
We will provide an update as soon as possible.
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Unable to create new sites and purchase or modify non-website subscriptions
Inizio 28 aprile 2026 alle ore 10:17 UTC · 1h 31m
OutageIncidente critico
Componenti interessati
Site Editing
investigating
This might include:
- Not being able to create a new website using template store / blank template.
- Not being able to register a new domain name.
- Not being able to purchase or modify subscriptions.
identified
The issue has been identified and a fix has been implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Website subscriptions are not activated
Inizio 27 aprile 2026 alle ore 17:12 UTC · 36m
OutageIncidente maggiore
Componenti interessati
Accounts & BillingSite Loading
investigating
We are currently investigating an issue with website subscriptions not being activated.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Site Loading and Editing Issues
Inizio 27 aprile 2026 alle ore 16:09 UTC · 6h 11m
IssuesIncidente minore
Componenti interessati
Site EditingSite Loading
investigating
We are currently investigating issues with editing and loading sites.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
identified
The issue has been identified and a fix is being implemented.
identified
We are continuing to work on a fix for this issue.
resolved
This incident has been resolved.
New Payment Methods Cannot Be Saved
Inizio 21 aprile 2026 alle ore 17:21 UTC · 1h 21m
OutageIncidente maggiore
Componenti interessati
Accounts & Billing
investigating
We’re investigating issues with new payment details being saved.
investigating
We are continuing to investigate this issue.
monitoring
Issue has been mitigated and we are monitoring the fix.
resolved
This incident has been resolved.
Customers will see delays with domain transfers.
Inizio 9 aprile 2026 alle ore 10:02 UTC · 1h 20m
IssuesIncidente minore
Componenti interessati
Domains
investigating
We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Connectivity issues
Inizio 2 aprile 2026 alle ore 19:11 UTC · 18m
Pending
Componenti interessati
Site EditingCommerceSite LoadingDomainsSquarespace Help
investigating
We're investigating issues with loading sites.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Connectivity issues
Inizio 31 marzo 2026 alle ore 21:06 UTC · 55m
OutageIncidente maggiore
investigating
We're investigating errors while connecting to some Squarespace sites.
monitoring
We're investigating errors while connecting to some Squarespace sites.
monitoring
Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
postmortem
On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform.
At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports.
At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests.
At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.
At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally.
We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.
Acuity Scheduling - Clients of businesses may not be able to update card...
Inizio 31 marzo 2026 alle ore 17:40 UTC · 57m
IssuesIncidente minore
investigating
We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution. All users may be affected.
We will provide an update as soon as possible.
identified
We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution. All users may be affected.
We will provide an update as soon as possible.
identified
We are currently experiencing a service disruption.
Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected.
We will provide an update as soon as possible.
resolved
Acuity Scheduling is now fully operational.
Site Loading Issues
Inizio 18 marzo 2026 alle ore 15:38 UTC · 1h 18m
OutageIncidente maggiore
Componenti interessati
Site Loading
investigating
We are currently investigating issues with sites not loading properly due to errors and delays.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Issues with Domain Registration & Billing
Inizio 10 marzo 2026 alle ore 13:35 UTC · 2h 22m
IssuesIncidente minore
Componenti interessati
Accounts & BillingDomains
investigating
We are currently investigating an issue where domain registrations are not being completed and remain in pending status.
investigating
We are continuing to investigate this issue.
investigating
We are also investigating an issue with billing subscriptions along with domain registrations.
investigating
We are continuing to investigate this issue. Thank you for your patience.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Customers will see errors with domain transfers
Inizio 6 marzo 2026 alle ore 12:48 UTC · 43m
IssuesIncidente minore
Componenti interessati
Domains
investigating
We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Connectivity Issues
Inizio 1 marzo 2026 alle ore 09:03 UTC · 2h 10m
OutageIncidente maggiore
Componenti interessati
Site Loading
investigating
We're investigating issues with sites loading.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Customers unable to create new trial sites
Inizio 11 febbraio 2026 alle ore 20:18 UTC · 1h 42m
OutageIncidente maggiore
Componenti interessati
Site Loading
investigating
We're investigating issues with new trial creation.