Cronologia delle interruzioni di Starrez

1. 31 agosto 2026 alle ore 23:11 UTCinvestigating

   I clienti in Australia Sud Est stanno attualmente vivendo una disgregazione di servizio -Gli ingegneri stanno lavorando attivamente per risolvere il problema. -Next update previsto entro 60 minuti, o come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

2. 31 agosto 2026 alle ore 23:19 UTCidentified

   Il problema è stato identificato e gli ingegneri StarRez stanno lavorando attivamente su una mitigazione per il problema. Il prossimo aggiornamento previsto entro 60 minuti, o come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

3. 31 agosto 2026 alle ore 23:32 UTCidentified

   Una soluzione è stata implementata, e stiamo vedendo il ritorno della stabilità nella regione. Gli ingegneri StarRez monitoreranno attentamente per confermare un ritorno al normale funzionamento Prossimo aggiornamento come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

4. 31 agosto 2026 alle ore 23:32 UTCmonitoring

   Una soluzione è stata implementata, e stiamo vedendo il ritorno della stabilità nella regione. Gli ingegneri StarRez monitoreranno attentamente per confermare un ritorno al normale funzionamento Prossimo aggiornamento come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

5. 1 settembre 2026 alle ore 00:18 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 agosto 2026 alle ore 16:02 UTCinvestigating

   I clienti THD che utilizzano i dati del server SFTP-03.datacenter.adirondacksolutions.com stanno sperimentando un disturbo del servizio. Gli ingegneri stanno lavorando attivamente per risolvere il problema. Il prossimo aggiornamento è dovuto entro 60 minuti, o come garantito dalle modifiche degli eventi.

2. 27 agosto 2026 alle ore 17:05 UTCinvestigating

   Gli ingegneri stanno lavorando attivamente per risolvere il problema. Il prossimo aggiornamento previsto entro 60 minuti, o come garantito da un cambio di eventi.

3. 27 agosto 2026 alle ore 17:52 UTCidentified

   Il problema è stato identificato e gli ingegneri stanno correggendo. Il prossimo aggiornamento è dovuto entro 60 minuti, o come garantito dalle modifiche degli eventi.

4. 27 agosto 2026 alle ore 18:39 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 27 agosto 2026 alle ore 20:06 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 agosto 2026 alle ore 14:17 UTCinvestigating

   We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it. Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send. Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally. Next update expected within 60 minutes, or as warranted by a change of events.

2. 13 agosto 2026 alle ore 15:29 UTCinvestigating

   Our upstream provider is continuing to investigate the issue.

3. 13 agosto 2026 alle ore 17:04 UTCidentified

   The issue impacting the upstream provider has been identified, and a solution is currently being implemented. Next update expected within 60 minutes, or as warranted by a change of events.

4. 13 agosto 2026 alle ore 18:14 UTCidentified

   While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

5. 13 agosto 2026 alle ore 19:43 UTCidentified

   While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible. Next update expected within 60 minutes, or as warranted by a change of events.

6. 13 agosto 2026 alle ore 21:09 UTCidentified

   Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery. We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible. While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions. Our teams continue to actively monitor the environment and work to minimize customer impact.

7. 13 agosto 2026 alle ore 22:34 UTCmonitoring

   Our upstream provider has restored services and we're now seeing the email backlog being processed. Engineers are currently reviewing to confirm email functionality is working as expected for impacted customers. Next update expected within 60 minutes, or as warranted by a change of events.

8. 13 agosto 2026 alle ore 23:12 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 14 agosto 2026 alle ore 00:23 UTCresolved

   This incident has been resolved.

1. 13 agosto 2026 alle ore 05:19 UTCinvestigating

   A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 13 agosto 2026 alle ore 05:23 UTCidentified

   The issue has been identified, and sites are coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 13 agosto 2026 alle ore 05:52 UTCidentified

   Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers. We have escalated the situation with our vendor. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. 13 agosto 2026 alle ore 06:10 UTCmonitoring

   We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team

5. 13 agosto 2026 alle ore 06:30 UTCresolved

   This incident has been resolved.

1. 12 agosto 2026 alle ore 03:57 UTCinvestigating

   THD customers on the ND & Baltimore servers are experiencing a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. 12 agosto 2026 alle ore 04:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 agosto 2026 alle ore 06:50 UTCresolved

   This incident has been resolved.

1. 11 agosto 2026 alle ore 19:04 UTCinvestigating

   College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

2. 11 agosto 2026 alle ore 19:20 UTCmonitoring

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

3. 11 agosto 2026 alle ore 20:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 agosto 2026 alle ore 20:27 UTCresolved

   This incident has been resolved.

1. 23 luglio 2026 alle ore 14:56 UTCinvestigating

   I clienti nella regione degli Stati Uniti d'America stanno attualmente vivendo una disgregazione di servizio - Gli ingegneri stanno lavorando attivamente per risolvere il problema. - Prossimo aggiornamento previsto entro 60 minuti, o come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

2. 23 luglio 2026 alle ore 15:52 UTCidentified

   Abbiamo identificato un problema con un fornitore di servizi a monte che sta influenzando la disponibilità per tutti i clienti all'interno della regione degli Stati Uniti. Abbiamo aumentato il problema con il fornitore di accelerare la bonifica e stiamo monitorando attivamente la situazione. Ulteriori aggiornamenti saranno condivisi come ulteriori informazioni diventano disponibili.

3. 23 luglio 2026 alle ore 16:50 UTCidentified

   Il fornitore di servizi a monte ha confermato un problema di infrastruttura di rete all'interno della regione degli Stati Uniti occidentali. Stiamo monitorando attivamente la situazione. Ulteriori aggiornamenti saranno condivisi come ulteriori informazioni diventano disponibili.

4. 23 luglio 2026 alle ore 18:07 UTCidentified

   Il fornitore di servizi a monte ha confermato un problema di infrastruttura di rete all'interno della regione degli Stati Uniti occidentali. Il problema a monte non è ancora stato risolto. Stiamo seguendo attivamente le procedure di disaster recovery per ripristinare la disponibilità per i clienti interessati. Le scuse per qualsiasi inconveniente, Team StarRez

5. 23 luglio 2026 alle ore 18:52 UTCmonitoring

   Il fornitore di servizi a monte ha implementato una correzione per il problema delle infrastrutture di rete nella regione degli Stati Uniti occidentali. La funzionalità del sito del cliente inizierà a essere ripristinata in quanto la correzione viene rimossa Stiamo monitorando attivamente la situazione. Ulteriori aggiornamenti saranno condivisi come ulteriori informazioni diventano disponibili.

6. 23 luglio 2026 alle ore 20:48 UTCresolved

   Questo incidente è stato risolto.

7. 31 luglio 2026 alle ore 13:22 UTCpostmortem

   ♪Overview ♪ Il 23 luglio 2026, StarRez ha sperimentato una disgregazione di servizio che interessa i clienti di StarRez Cloud nella regione degli Stati Uniti occidentali. Le applicazioni StarRez Cloud non erano disponibili per i clienti interessati a partire da circa 14:44 UTC. Tutti i siti dei clienti interessati sono stati ripristinati a pieno funzionamento di 19:24 UTC il 23 luglio 2026. ♪Root Cause ♪ L'interruzione è stata causata da un outage di rete a livello regionale innescato da un fornitore di servizi a monte. Il cambiamento ha causato gli ambienti dei clienti interessati a diventare temporaneamente non disponibili per un certo numero di ore mentre il fornitore di servizi a monte ha lavorato per risolvere i problemi di rete. # Risoluzione # Gli ingegneri di StarRez hanno identificato il problema in modo rapido e hanno preso un'azione immediata per confermare la portata dell'outage e aumentare i casi di supporto ad alta velocità con il fornitore a monte. Dopo aver confermato l'esternalizzazione con il fornitore a monte, i nostri ingegneri hanno iniziato a eseguire un piano di disaster recovery per riportare i siti dei clienti online in una regione cloud vicina. Una volta che il provider a monte ha risolto i problemi di rete sottostanti, tutti i siti dei clienti sono stati ripristinati nella loro regione cloud configurata negli Stati Uniti d'America e sono stati confermati pienamente operativi da 19:24 UTC, circa 4,5 ore dopo l'inizio della rottura. # Next Steps # StarRez continuerà a monitorare la salute delle infrastrutture regionali e coordinare con i fornitori a monte per ridurre al minimo l'impatto di eventuali interruzioni future.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 26 giugno 2026 alle ore 05:53 UTCinvestigating

   I clienti nella regione centrale degli Stati Uniti hanno attualmente una disgregazione di servizio -Gli ingegneri stanno lavorando attivamente per risolvere il problema. -Next update previsto entro 60 minuti, o come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

2. 26 giugno 2026 alle ore 06:01 UTCidentified

   Il problema è stato identificato e gli ingegneri stanno correggendo per riportare i siti online. -Gli ingegneri stanno lavorando attivamente per risolvere il problema. -Next update previsto entro 60 minuti, o come garantito da un cambio di eventi. Le scuse per qualsiasi inconveniente, Team StarRez

3. 26 giugno 2026 alle ore 06:10 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 26 giugno 2026 alle ore 06:10 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

5. 26 giugno 2026 alle ore 06:13 UTCresolved

   Questo incidente è stato risolto.

6. 30 giugno 2026 alle ore 01:51 UTCpostmortem

   ♪Overview ♪ Il 26 giugno 2026, StarRez ha sperimentato una disgregazione di servizio che interessa i clienti di StarRez Cloud nella regione degli Stati Uniti. Le applicazioni StarRez Cloud non erano disponibili per i clienti interessati a partire dalle 05:47 UTC. Tutti i siti dei clienti interessati sono stati ripristinati a pieno funzionamento di 06:06 UTC il 26 giugno 2026. ♪Root Cause ♪ La disgregazione è stata causata da una modifica di configurazione applicata alle infrastrutture che supportano StarRez Cloud nella regione degli Stati Uniti. Il cambiamento ha causato ambienti clienti interessati a diventare temporaneamente non disponibile mentre l'infrastruttura si è stabilizzata. # Risoluzione # Gli ingegneri StarRez hanno identificato il problema rapidamente e hanno preso un'azione immediata per ripristinare l'infrastruttura interessata a uno stato sano. Tutti i siti dei clienti nella regione centrale degli Stati Uniti sono stati confermati pienamente operativi entro 06:06 UTC, circa 19 minuti dopo l'inizio della disgregazione. # Next Steps # StarRez sta implementando ulteriori guardrails intorno alla configurazione alle risorse cloud per prevenire il ripetersi di questa classe di emissione in futuro.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 giugno 2026 alle ore 21:26 UTCinvestigating

   College Pads customers are experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.

2. 12 giugno 2026 alle ore 22:01 UTCmonitoring

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor the situation.

3. 13 giugno 2026 alle ore 00:14 UTCresolved

   This incident has been resolved.

1. 11 giugno 2026 alle ore 02:45 UTCinvestigating

   Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product. The features impacted are: - Write with AI - Rez 360 Intelligence - Summaries - Parcels AI scanning ( - Program Agent Beta - Rez 360 Intelligence : Ask Ai beta All other functionality within the StarRez product is not impacted at this time. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 11 giugno 2026 alle ore 02:59 UTCidentified

   The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 11 giugno 2026 alle ore 04:07 UTCidentified

   We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing. Our upstream vendor is continuing they're efforts to mitigate and resolve this situation. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

4. 11 giugno 2026 alle ore 04:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 11 giugno 2026 alle ore 06:03 UTCresolved

   This incident has been resolved.

1. 11 maggio 2026 alle ore 15:56 UTCinvestigating

   We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

2. 11 maggio 2026 alle ore 16:55 UTCidentified

   We’ve identified an issue with an upstream service provider that is impacting availability for a number of clients. We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.

3. 11 maggio 2026 alle ore 18:05 UTCidentified

   The upstream service provider has confirmed an issue and are in the process of resolving this for our West Central US region. Further updates will be shared as more information becomes available.

4. 11 maggio 2026 alle ore 22:15 UTCidentified

   The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available.

5. 11 maggio 2026 alle ore 22:23 UTCidentified

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. Customers are starting to come online as this process completes. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

6. 11 maggio 2026 alle ore 23:37 UTCidentified

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider is continuing their investigation into this incident. Further updates will be shared as more information becomes available. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

7. 12 maggio 2026 alle ore 00:58 UTCidentified

   The service disruption is still ongoing within this region. StarRez Engineers are actively in the process of executing our Disaster Recovery plan for impacted customers. The upstream provider has identified the root cause and are working on a fix for the issue. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

8. 12 maggio 2026 alle ore 01:46 UTCmonitoring

   The upstream provider has completed the fix and we are seeing recovery across all impacted sites. StarRez Engineers are continuing to monitor the situation. - Updates within the next hour or as warranted. Apologies for the inconvenience StarRez

9. 12 maggio 2026 alle ore 03:03 UTCresolved

   The issue with the upstream service provider has been resolved. All sites are restored to full function. Sites that had to undergo Disaster Recovery steps will have these finalized and restored to normal during the relevant maintenance windows for those sites. Apologies for the inconvenience StarRez

10. 19 giugno 2026 alle ore 00:56 UTCpostmortem

    ## StarRez Root Cause Analysis ### Overview On 11 May 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 15:56 UTC. All affected customer sites were restored to full operation by 03:03 UTC on 12 May 2026. ### Root Cause The disruption was caused by hardware failures at our upstream service provider's West Central US datacenter. The failures caused the database services underpinning StarRez Cloud applications in that region to become unavailable, taking a number of customer sites offline. ### Resolution Once confirmed as an upstream infrastructure failure, StarRez engineers initiated disaster recovery for the affected region, restoring affected customer environments in an alternate region. Affected sites were progressively restored beginning at approximately 22:23 UTC, with all sites confirmed fully operational by 03:03 UTC on 12 May 2026. Customers recovered via disaster recovery were moved back to the West Central US region during their scheduled maintenance windows later the same day. ### Next Steps StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.

1. 8 maggio 2026 alle ore 08:37 UTCinvestigating

   Customers in the East US region are currently experiencing intermittent service disruption. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 8 maggio 2026 alle ore 09:12 UTCidentified

   The issue has been identified, and engineers are currently working to resolve this issue. Customers will continue experiencing intermittent outages whilst the work continues. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 8 maggio 2026 alle ore 09:59 UTCmonitoring

   The underlying issue has been mitigated, and customer sites are now coming back online and remaining stable. -Next update expected within 60 minutes, or as warranted by a change of events.

4. 8 maggio 2026 alle ore 10:14 UTCmonitoring

   All sites are now back online and stable. We will continue to monitor before resolving. -Next update as warranted by a change of events.

5. 8 maggio 2026 alle ore 11:41 UTCresolved

   This incident has been resolved.

1. 1 maggio 2026 alle ore 14:29 UTCinvestigating

   We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

2. 1 maggio 2026 alle ore 14:50 UTCidentified

   The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.

3. 1 maggio 2026 alle ore 15:47 UTCmonitoring

   The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.

4. 1 maggio 2026 alle ore 16:42 UTCresolved

   This incident has been resolved.

1. 28 aprile 2026 alle ore 11:54 UTCmonitoring

   There was a temporary disruption affecting access to the THD VPN tunnel. Services have since been fully restored, and we are continuing to monitor the situation closely.

2. 28 aprile 2026 alle ore 12:58 UTCresolved

   This incident has been resolved.

1. 10 marzo 2026 alle ore 10:20 UTCinvestigating

   THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

2. 10 marzo 2026 alle ore 11:32 UTCmonitoring

   Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

3. 10 marzo 2026 alle ore 12:59 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 marzo 2026 alle ore 14:02 UTCresolved

   This incident has been resolved.

1. 4 marzo 2026 alle ore 23:12 UTCinvestigating

   We are investigating service degradation for Cloud Payments in the US Region. Engineers are working on mitigating the issue. Next Update in 60 minutes or sooner if we have more information.

2. 4 marzo 2026 alle ore 23:22 UTCidentified

   Engineers have applied a mitigation to address the issue and are continuing to review the situation. Next update in 60 minutes or sooner if we have more information.

3. 4 marzo 2026 alle ore 23:42 UTCmonitoring

   Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

4. 5 marzo 2026 alle ore 01:36 UTCresolved

   This incident has been resolved

1. 4 marzo 2026 alle ore 15:59 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO. - Engineers are actively working to remediate the issue.  - Next update expected within 60 minutes, or as warranted by a change of events.

2. 4 marzo 2026 alle ore 16:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 marzo 2026 alle ore 16:13 UTCmonitoring

   Engineers have remediated the issue. We will continue to monitor and will close this incident out once stability has been confirmed.

4. 4 marzo 2026 alle ore 18:34 UTCresolved

   This incident has been resolved.

5. 31 marzo 2026 alle ore 01:15 UTCpostmortem

   **Overview** On 5 March 2026, following the enablement of Cloudflare for all customers, THD experienced a service disruption that resulted in an authentication loop during Single Sign-On \(SSO\). **Root Cause** The SSO Service Provider configuration did not correctly handle session validation when operating behind the Cloudflare proxy, resulting in authentication sessions being invalidated and causing a login loop. **Resolution** The issue was initially mitigated by reverting the Cloudflare change, restoring normal SSO functionality. Configuration updates were then made to the SSO Service Provider to ensure compatibility with proxied traffic, after which Cloudflare was incrementally re-enabled.

1. 22 gennaio 2026 alle ore 23:25 UTCinvestigating

   We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team

2. 22 gennaio 2026 alle ore 23:26 UTCmonitoring

   We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team

3. 23 gennaio 2026 alle ore 06:00 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 23 gennaio 2026 alle ore 08:22 UTCresolved

   This incident has been resolved.

1. 5 dicembre 2025 alle ore 09:18 UTCinvestigating

   We are investigating an issue affecting all regions. Next Update in 60 minutes or sooner if we have more information.

2. 5 dicembre 2025 alle ore 09:42 UTCidentified

   We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider. We are assessing the impact and escalating with the provider as required

3. 5 dicembre 2025 alle ore 10:30 UTCmonitoring

   The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.

4. 5 dicembre 2025 alle ore 11:34 UTCresolved

   This incident has been resolved

1. 25 novembre 2025 alle ore 05:24 UTCinvestigating

   A subset of customers in the WestUS2 region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

2. 25 novembre 2025 alle ore 05:31 UTCidentified

   The issue has been identified. Services are now coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team

3. 25 novembre 2025 alle ore 05:37 UTCmonitoring

   The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed. Apologies for any inconvenience, StarRez Team

4. 25 novembre 2025 alle ore 10:03 UTCresolved

   This incident has been resolved.