55 Stax Payments incidents · febbraio 2024 — official updates, affected components, duration and resolution details.
Ci è stato comunicato che un terzo ha sperimentato un errore tecnico che può influire sul finanziamento di lotti che sono stati elaborati su 10/23/26 - 10/24/26. Condivideremo ulteriori aggiornamenti dal fornitore quando saranno disponibili.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Abbiamo identificato un ritardo di finanziamento che colpisce un sottoinsieme di commercianti. I commercianti che si aspettavano di essere finanziati oggi, 20 ottobre 2026 saranno ora finanziati domani, 21 ottobre 2026. La questione è stata risolta e i finanziamenti futuri dovrebbero procedere come normali.
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Si è verificato un problema che riguarda un server interno che ha temporaneamente influenzato l'elaborazione di alcune transazioni ACH. I nostri team tecnici hanno risolto il problema e la funzionalità della piattaforma funziona normalmente.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Siamo a conoscenza di un problema tecnico derivante da un fornitore di terze parti che può causare un messaggio di errore di apparire quando si tenta di creare link di pagamento. Il fornitore ha identificato il problema e viene implementato un fix.
This incident has been resolved.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Tra le 12:34 PM EDT - 2:08 PM EDT, alcuni utenti potrebbero aver sperimentato un messaggio di errore durante il tentativo di elaborare i pagamenti tramite una fattura o un pagamento del sito web. Una soluzione è stata implementata e stiamo monitorando i risultati.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.
A fix has been implemented and we are currently monitoring the results.
This incident has been resolved.
We are aware of system stability issues and teams are actively working to resolve the issue.
The system has been stabilized and we are continuing to monitor.
This incident has been resolved.
The team is aware of the issues related to the inability to access Stax Pay and Connect.
Systems have recovered and teams are continuing to monitor.
This incident has been resolved.
We are currently investigating intermittent issues with the loading of fee statements.
The issue has been identified and teams are working to implement a fix.
This incident has been resolved.
We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.
The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.
The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.
This incident is now resolved.
We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.
The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.
We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.
We are continuing to investigate this issue.
We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
This incident has been resolved.
We are currently investigating a service disruption related to scheduled payments.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
This incident has been resolved
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.
We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
