Cronologia delle interruzioni di Teradici

1. 23 luglio 2026 alle ore 17:48 UTCinvestigating

   Stiamo sperimentando temporaneamente un outage che sta influenzando Anyware Manager e i clienti Anyware Manager Enterprise a causa della degrazione del servizio Microsoft Azure sottostante. Ciò può influenzare la capacità degli utenti di stabilire connessioni PCoIP alle loro stazioni di lavoro remote. Inoltre, gli amministratori non sono in grado di creare nuove distribuzioni né amministrarle. Stiamo indagando attivamente e ci riferiremo entro 60 minuti.

2. 23 luglio 2026 alle ore 18:04 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 23 luglio 2026 alle ore 20:21 UTCinvestigating

   Tutti i servizi sono operativi.

4. 23 luglio 2026 alle ore 21:47 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 luglio 2026 alle ore 17:08 UTCinvestigating

   Investigare un problema di servizio Stiamo attualmente indagando i rapporti di un problema che riguarda la registrazione/attivazione dell'agente HP Anyware che possono essere correlati a un fornitore di servizi di terze parti. I nostri team stanno lavorando attivamente con il fornitore per valutare l'impatto. Ulteriori aggiornamenti saranno pubblicati come le informazioni diventano disponibili.

2. 22 luglio 2026 alle ore 17:33 UTCinvestigating

   UPDATE: Attualmente stiamo vivendo un'estrazione temporanea che interessa il Servizio di Licensing Anyware: Questo problema impedisce agli utenti di registrare e attivare Anyware Cloud Access Licenses. Tuttavia, non influisce sugli agenti già registrati o attivati. Lavoriamo attivamente con il nostro fornitore di servizi di licenza di terze parti per risolvere il problema il più rapidamente possibile.

3. 22 luglio 2026 alle ore 17:51 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

4. 22 luglio 2026 alle ore 19:49 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 22 luglio 2026 alle ore 22:01 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 luglio 2026 alle ore 16:37 UTCidentified

   Stiamo vivendo temporaneamente un outage che sta influenzando i clienti di Anyware Manager. Questo outage influisce sulla capacità degli utenti di stabilire connessioni PCoIP alle loro stazioni di lavoro remote. Inoltre, gli amministratori non sono in grado di creare nuove distribuzioni né amministrarle. Stiamo indagando attivamente e ci riferiremo entro 60 minuti.

2. 6 luglio 2026 alle ore 17:53 UTCresolved

   Abbiamo risolto l'incidente e continueremo a monitorare il sistema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 luglio 2026 alle ore 13:07 UTCinvestigating

   Stiamo vivendo temporaneamente un outage che sta influenzando i clienti di Anyware Manager. Questo outage influisce sulla capacità degli utenti di stabilire connessioni PCoIP attraverso il gateway alle loro stazioni di lavoro remote. Stiamo indagando attivamente e ci riferiremo entro 60 minuti.

2. 2 luglio 2026 alle ore 14:27 UTCidentified

   Abbiamo identificato il problema e stiamo lavorando per risolverlo.

3. 2 luglio 2026 alle ore 16:02 UTCidentified

   L'incidente è stato risolto e il servizio restaurato.

4. 2 luglio 2026 alle ore 16:05 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 7 maggio 2026 alle ore 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 maggio 2026 alle ore 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 maggio 2026 alle ore 20:18 UTCresolved

   This incident has been resolved.

1. 29 aprile 2026 alle ore 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 aprile 2026 alle ore 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 aprile 2026 alle ore 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 maggio 2026 alle ore 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 maggio 2026 alle ore 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 maggio 2026 alle ore 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 maggio 2026 alle ore 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 maggio 2026 alle ore 23:02 UTCresolved

   This incident has been resolved.

1. 28 aprile 2026 alle ore 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 aprile 2026 alle ore 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 aprile 2026 alle ore 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 aprile 2026 alle ore 08:16 UTCresolved

   This incident has been resolved.

1. 27 aprile 2026 alle ore 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 aprile 2026 alle ore 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 aprile 2026 alle ore 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 marzo 2026 alle ore 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 marzo 2026 alle ore 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 marzo 2026 alle ore 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 febbraio 2026 alle ore 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 febbraio 2026 alle ore 04:10 UTCresolved

   This incident has been resolved.

1. 3 febbraio 2026 alle ore 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 febbraio 2026 alle ore 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 febbraio 2026 alle ore 21:09 UTCresolved

   This incident has been resolved.

1. 23 gennaio 2026 alle ore 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 gennaio 2026 alle ore 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 gennaio 2026 alle ore 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 gennaio 2026 alle ore 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 gennaio 2026 alle ore 20:26 UTCresolved

   This incident has been resolved.

1. 22 dicembre 2025 alle ore 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 dicembre 2025 alle ore 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 dicembre 2025 alle ore 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 ottobre 2025 alle ore 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 ottobre 2025 alle ore 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 ottobre 2025 alle ore 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 ottobre 2025 alle ore 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 ottobre 2025 alle ore 23:39 UTCresolved

   This incident has been resolved.

1. 29 ottobre 2025 alle ore 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 ottobre 2025 alle ore 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 ottobre 2025 alle ore 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 ottobre 2025 alle ore 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 ottobre 2025 alle ore 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 settembre 2025 alle ore 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 settembre 2025 alle ore 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 giugno 2025 alle ore 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 giugno 2025 alle ore 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 aprile 2025 alle ore 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 aprile 2025 alle ore 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 aprile 2025 alle ore 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 aprile 2025 alle ore 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 marzo 2025 alle ore 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 marzo 2025 alle ore 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 marzo 2025 alle ore 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 marzo 2025 alle ore 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 marzo 2025 alle ore 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 marzo 2025 alle ore 20:16 UTCresolved

   This incident has been resolved.

1. 18 marzo 2025 alle ore 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 marzo 2025 alle ore 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 marzo 2025 alle ore 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 marzo 2025 alle ore 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 marzo 2025 alle ore 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.