Cronologia delle interruzioni di Ticketleap

1. 23 luglio 2026 alle ore 16:59 UTCinvestigating

   L'Epic Experiences Store sta sperimentando critici problemi di connettività della rete che influenzano la disponibilità del servizio. La nostra squadra sta indagando.

2. 23 luglio 2026 alle ore 17:06 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 23 luglio 2026 alle ore 17:54 UTCinvestigating

   Il problema è relativo a un outage sul provider di infrastrutture cloud. Il nostro team sta seguendo la situazione da vicino e preparando potenziali ulteriori azioni di mitigazione.

4. 23 luglio 2026 alle ore 18:32 UTCinvestigating

   Il negozio è ora online e i servizi sono progressivamente ripristinando. Il nostro team continuerà a monitorare la situazione.

5. 23 luglio 2026 alle ore 21:20 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 aprile 2026 alle ore 14:51 UTCresolved

   Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable

1. 16 dicembre 2025 alle ore 19:54 UTCresolved

   The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

1. 17 dicembre 2025 alle ore 16:19 UTCresolved

   The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.

1. 5 dicembre 2025 alle ore 14:57 UTCresolved

   An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.

1. 18 novembre 2025 alle ore 15:28 UTCmonitoring

   An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.

2. 18 novembre 2025 alle ore 15:33 UTCresolved

   This incident has been resolved.

1. 10 novembre 2025 alle ore 17:53 UTCresolved

   ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.

1. 20 ottobre 2025 alle ore 16:08 UTCidentified

   An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

2. 20 ottobre 2025 alle ore 21:04 UTCmonitoring

   Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.

3. 21 ottobre 2025 alle ore 13:27 UTCresolved

   As of 6:53 PM EDT last night we reported full recovery.

1. 27 maggio 2025 alle ore 16:04 UTCresolved

   At 8:20 PM EDT replication stopped on a read-only replica database which caused 404 responses when accessing data created or updated after that time. Engineering attempted to restart the database at 10:05 PM. However the process did not restart on its own, leading to connection failures to the replica database for a period of around 6 minutes. At 10:11 PM DEVOPS pulled the affected replica out of rotation which resolved all issues. Practically the effects were that customers and clients experienced “not found” errors when viewing some data (viewing orders, event configurations, etc.) between 8:20PM and 10:05 PM and widespread 500 errors (which render as the broken ticket page) when accessing the application (purchasing tickets, logging in, accessing the admin, etc). between 10:05 and 10:11 PM. This affected all ShowClix, Ticketbooth and white label clients.