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    Cronologia delle interruzioni di Totango

    50 Totango incidents · maggio 2023 — official updates, affected components, duration and resolution details.

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    Account and Segment Experiencing High Load Times

    Inizio 25 febbraio 2026 alle ore 19:20 UTC · 3h 14m

    IssuesIncidente minore
    Componenti interessati
    Totango Web Application
    1. 25 febbraio 2026 alle ore 19:20 UTCinvestigating

      We are currently investigating the issue with high load times in Accounts and Segments

    2. 25 febbraio 2026 alle ore 19:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 febbraio 2026 alle ore 19:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 febbraio 2026 alle ore 21:35 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 25 febbraio 2026 alle ore 22:34 UTCresolved

      This incident has been resolved.

    Totango Performance Issues

    Inizio 9 dicembre 2025 alle ore 16:25 UTC · 2h 18m

    IssuesIncidente minore
    Componenti interessati
    Totango Web Application
    1. 9 dicembre 2025 alle ore 16:25 UTCinvestigating

      We are currently investigating this issue.

    2. 9 dicembre 2025 alle ore 17:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 dicembre 2025 alle ore 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 dicembre 2025 alle ore 18:43 UTCresolved

      This incident has been resolved.

    Application not loading

    Inizio 20 ottobre 2025 alle ore 09:45 UTC · 5h 22m

    Pending
    Componenti interessati
    Totango Web Application
    1. 20 ottobre 2025 alle ore 09:45 UTCmonitoring

      Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.

    2. 20 ottobre 2025 alle ore 15:07 UTCresolved

      This incident has been resolved.

    AI CSM Chatbot Blocking Visibility

    Inizio 1 agosto 2025 alle ore 14:46 UTC · 3h 0m

    Pending
    Componenti interessati
    Totango Web Application
    1. 1 agosto 2025 alle ore 14:46 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 1 agosto 2025 alle ore 16:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 agosto 2025 alle ore 17:46 UTCresolved

      This incident has been resolved.

    Degraded Performance issues

    Inizio 22 luglio 2025 alle ore 09:23 UTC · 2h 21m

    OutageIncidente maggiore
    Componenti interessati
    Totango Web Application
    1. 22 luglio 2025 alle ore 09:23 UTCinvestigating

      We are currently investigating this issue.

    2. 22 luglio 2025 alle ore 09:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 luglio 2025 alle ore 11:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 luglio 2025 alle ore 11:44 UTCresolved

      This incident has been resolved.

    Degraded Performance issues

    Inizio 21 luglio 2025 alle ore 22:01 UTC · 4h 44m

    OutageIncidente maggiore
    Componenti interessati
    Totango Web Application
    1. 21 luglio 2025 alle ore 22:01 UTCinvestigating

      We are currently investigating this issue.

    2. 22 luglio 2025 alle ore 02:45 UTCresolved

      This incident has been resolved.

    Application not loading

    Inizio 21 luglio 2025 alle ore 19:11 UTC · 1h 28m

    OutageIncidente maggiore
    Componenti interessati
    Totango Web Application
    1. 21 luglio 2025 alle ore 19:11 UTCinvestigating

      We are currently investigating this issue

    2. 21 luglio 2025 alle ore 20:38 UTCresolved

      This incident has been resolved.

    Login and degraded performance issues

    Inizio 10 giugno 2025 alle ore 10:53 UTC · 2h 30m

    IssuesIncidente minore
    Componenti interessati
    Totango Web Application
    1. 10 giugno 2025 alle ore 10:53 UTCinvestigating

      We are currently investigating this issue.

    2. 10 giugno 2025 alle ore 11:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 giugno 2025 alle ore 13:23 UTCresolved

      This incident has been resolved.

    SuccessPlays are queued

    Inizio 6 maggio 2025 alle ore 16:25 UTC · 17h 41m

    IssuesIncidente minore
    Componenti interessati
    Tasks and SuccessPlays
    1. 6 maggio 2025 alle ore 16:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 maggio 2025 alle ore 10:06 UTCresolved

      This incident has been resolved.

    Integrations Delay

    Inizio 29 aprile 2025 alle ore 20:04 UTC · 1h 49m

    IssuesIncidente minore
    Componenti interessati
    Data Processing Pipelines
    1. 29 aprile 2025 alle ore 20:04 UTCinvestigating

      We are currently investigating an issue with Customer Data Hub Processing Delays

    2. 29 aprile 2025 alle ore 20:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29 aprile 2025 alle ore 20:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 29 aprile 2025 alle ore 21:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 29 aprile 2025 alle ore 21:53 UTCresolved

      This incident has been resolved.

    Slower-than-usual processing of updates

    Inizio 3 marzo 2025 alle ore 14:32 UTC · 3h 13m

    IssuesIncidente minore
    Componenti interessati
    Data Processing Pipelines
    1. 3 marzo 2025 alle ore 14:32 UTCinvestigating

      We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.

    2. 3 marzo 2025 alle ore 17:44 UTCresolved

      This incident has been resolved.

    Integration issues

    Inizio 3 dicembre 2024 alle ore 16:29 UTC · 14m

    Pending
    Componenti interessati
    Data Processing PipelinesSalesforce Connector
    1. 3 dicembre 2024 alle ore 16:29 UTCinvestigating

      We are currently investigating this issue.

    2. 3 dicembre 2024 alle ore 16:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 3 dicembre 2024 alle ore 16:43 UTCresolved

      This incident has been resolved.

    Collection Creation Issue

    Inizio 11 novembre 2024 alle ore 15:24 UTC · 14h 21m

    IssuesIncidente minore
    Componenti interessati
    Totango Web Application
    1. 11 novembre 2024 alle ore 15:24 UTCinvestigating

      We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this

    2. 11 novembre 2024 alle ore 16:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 novembre 2024 alle ore 16:48 UTCmonitoring

      This incident has been resolved.

    4. 12 novembre 2024 alle ore 05:45 UTCresolved

      This incident has been resolved.

    Campaign email HTML issue

    Inizio 5 novembre 2024 alle ore 18:50 UTC · 2h 52m

    IssuesIncidente minore
    Componenti interessati
    Campaigns
    1. 5 novembre 2024 alle ore 18:50 UTCinvestigating

      HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.

    2. 5 novembre 2024 alle ore 21:42 UTCresolved

      This incident has been resolved.

    Issues identified in Campaign sender signature and bulk attribute updates

    Inizio 4 novembre 2024 alle ore 17:00 UTC · 6h 11m

    IssuesIncidente minore
    Componenti interessati
    Totango Web ApplicationCampaigns
    1. 4 novembre 2024 alle ore 17:00 UTCidentified

      1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

    2. 4 novembre 2024 alle ore 17:40 UTCidentified

      A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated

    3. 4 novembre 2024 alle ore 23:11 UTCresolved

      This incident has been resolved.

    General tab under Global Settings will not load

    Inizio 27 ottobre 2024 alle ore 15:28 UTC · 21h 20m

    IssuesIncidente minore
    Componenti interessati
    Totango Web Application
    1. 27 ottobre 2024 alle ore 15:28 UTCinvestigating

      We are currently investigating this issue.

    2. 28 ottobre 2024 alle ore 08:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 ottobre 2024 alle ore 09:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 ottobre 2024 alle ore 12:47 UTCresolved

      This incident has been resolved.

    Issue with Outlook's Touchpoint Connect

    Inizio 27 ottobre 2024 alle ore 14:27 UTC · 26m

    OutageIncidente maggiore
    Componenti interessati
    Email to Touchpoints
    1. 27 ottobre 2024 alle ore 14:27 UTCinvestigating

      We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.

    2. 27 ottobre 2024 alle ore 14:52 UTCresolved

      The issue has been resolved.

    Login and degraded performance issues

    Inizio 14 ottobre 2024 alle ore 14:43 UTC · 18h 17m

    OutageIncidente maggiore
    Componenti interessati
    Totango Web Application
    1. 14 ottobre 2024 alle ore 14:43 UTCinvestigating

      We are currently investigating this issue.

    2. 14 ottobre 2024 alle ore 18:31 UTCidentified

      An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.

    3. 15 ottobre 2024 alle ore 09:00 UTCresolved

      This incident has been resolved.

    Issue identified in the Email-to-Touchpoint feature

    Inizio 10 ottobre 2024 alle ore 17:10 UTC · 14h 35m

    IssuesIncidente minore
    Componenti interessati
    Email to Touchpoints
    1. 10 ottobre 2024 alle ore 17:10 UTCinvestigating

      We are currently investigating this issue.

    2. 10 ottobre 2024 alle ore 19:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 ottobre 2024 alle ore 07:45 UTCresolved

      This incident has been resolved.

    Application not loading

    Inizio 30 settembre 2024 alle ore 15:57 UTC · 18h 53m

    OutageIncidente maggiore
    Componenti interessati
    Totango Web Application
    1. 30 settembre 2024 alle ore 15:57 UTCinvestigating

      We are currently investigating this issue

    2. 30 settembre 2024 alle ore 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 ottobre 2024 alle ore 10:50 UTCresolved

      This incident has been resolved.