Cronologia delle interruzioni di Trustpilot

1. 30 settembre 2026 alle ore 18:04 UTCinvestigating

   Alcuni utenti hanno difficoltà ad accedere alla nostra app aziendale al momento. Trustpilot è consapevole del problema e lavora per risolverlo con urgenza. Ci scusiamo per qualsiasi inconveniente.

2. 30 settembre 2026 alle ore 20:29 UTCidentified

   Abbiamo identificato un problema con https://business.trustpilot.com/. Per ora, gli utenti possono accedere a sotto-domini specifici come: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 30 settembre 2026 alle ore 21:23 UTCresolved

   Questo incidente è ora risolto e tutto funziona come previsto

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 settembre 2026 alle ore 12:46 UTCinvestigating

   I clienti che utilizzano widget di Product Review con la condivisione di recensioni potrebbero non mostrare recensioni come previsto.

2. 16 settembre 2026 alle ore 13:01 UTCidentified

   Un aggiornamento a uno dei nostri database non è andato come previsto. Attualmente stiamo lavorando per tornare indietro e funzionare correttamente.

3. 16 settembre 2026 alle ore 16:26 UTCidentified

   Non siamo stati in grado di mitigare il problema a livelli accettabili senza che ciò provochi un degrado dei servizi. Domani sarà richiesto uno sguardo più attento per risolvere questo incidente. I clienti che utilizzano widget di Product Review con la condivisione di recensioni (i clienti interessati) vedranno che stanno ancora lavorando e mostrare le proprie recensioni di prodotto. Solo le recensioni condivise non saranno visibili.

4. 17 settembre 2026 alle ore 08:43 UTCmonitoring

   Non crediamo che il problema sia stato risolto e che i widget di Product Review con la condivisione di recensioni dovrebbero funzionare come previsto. Continueremo a monitorare per un paio di ore solo nel caso.

5. 17 settembre 2026 alle ore 10:47 UTCresolved

   Dopo aver monitorato questa funzione per un po 'di tempo, crediamo che questo incidente è ora risolto e tutto funziona come previsto

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 marzo 2026 alle ore 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 24 marzo 2026 alle ore 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 24 marzo 2026 alle ore 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 marzo 2026 alle ore 23:43 UTCresolved

   This incident has been resolved.

1. 24 marzo 2026 alle ore 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 24 marzo 2026 alle ore 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 marzo 2026 alle ore 14:29 UTCresolved

   This incident has been resolved.

1. 14 novembre 2025 alle ore 07:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 14 novembre 2025 alle ore 07:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 novembre 2025 alle ore 08:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 novembre 2025 alle ore 09:22 UTCresolved

   This incident has been resolved.

1. 10 novembre 2025 alle ore 02:55 UTCinvestigating

   This incident has been resolved.

2. 10 novembre 2025 alle ore 05:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 novembre 2025 alle ore 05:43 UTCresolved

   This incident has been resolved.

1. 17 giugno 2025 alle ore 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 17 giugno 2025 alle ore 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 18 giugno 2025 alle ore 09:20 UTCresolved

   All systems continue to operate as expected.

1. 12 giugno 2025 alle ore 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 12 giugno 2025 alle ore 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 12 giugno 2025 alle ore 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 13 giugno 2025 alle ore 06:02 UTCresolved

   This incident has been resolved.

1. 12 giugno 2025 alle ore 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 12 giugno 2025 alle ore 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 12 giugno 2025 alle ore 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 12 giugno 2025 alle ore 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 12 giugno 2025 alle ore 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 30 maggio 2025 alle ore 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 30 maggio 2025 alle ore 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 maggio 2025 alle ore 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 maggio 2025 alle ore 14:19 UTCresolved

   This incident has been resolved.

1. 16 maggio 2025 alle ore 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 16 maggio 2025 alle ore 12:23 UTCresolved

   This incident has been resolved.

1. 3 aprile 2025 alle ore 08:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 3 aprile 2025 alle ore 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 3 aprile 2025 alle ore 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 3 aprile 2025 alle ore 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 4 aprile 2025 alle ore 08:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 7 aprile 2025 alle ore 07:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 8 aprile 2025 alle ore 07:44 UTCresolved

   This incident has been resolved.

1. 3 aprile 2025 alle ore 08:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 27 marzo 2025 alle ore 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 27 marzo 2025 alle ore 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 27 marzo 2025 alle ore 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 marzo 2025 alle ore 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 marzo 2025 alle ore 14:50 UTCresolved

   This incident has been resolved.

1. 14 marzo 2025 alle ore 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 14 marzo 2025 alle ore 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 marzo 2025 alle ore 22:28 UTCresolved

   This incident has been resolved.

1. 11 marzo 2025 alle ore 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 11 marzo 2025 alle ore 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 marzo 2025 alle ore 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 marzo 2025 alle ore 13:57 UTCresolved

   The fix has now been confirmed.

1. 29 gennaio 2025 alle ore 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 29 gennaio 2025 alle ore 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 29 gennaio 2025 alle ore 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 29 gennaio 2025 alle ore 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 28 gennaio 2025 alle ore 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 28 gennaio 2025 alle ore 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 gennaio 2025 alle ore 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 28 gennaio 2025 alle ore 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 28 gennaio 2025 alle ore 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 28 gennaio 2025 alle ore 16:32 UTCresolved

   This incident has been resolved.

1. 28 novembre 2024 alle ore 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 28 novembre 2024 alle ore 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 novembre 2024 alle ore 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 novembre 2024 alle ore 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 3 dicembre 2024 alle ore 05:56 UTCresolved

   This incident has been resolved.

1. 25 ottobre 2024 alle ore 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 25 ottobre 2024 alle ore 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 ottobre 2024 alle ore 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 25 ottobre 2024 alle ore 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.