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    Cronologia delle interruzioni di Ubidots

    51 Ubidots incidents · novembre 2023 — official updates, affected components, duration and resolution details.

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    Consegna notifica e-mail degradata

    Inizio 23 settembre 2026 alle ore 13:38 UTC · 2h 58m

    IssuesIncidente minore
    Componenti interessati
    Events EngineEvents Engine
    1. 23 settembre 2026 alle ore 13:38 UTCidentified

      Abbiamo identificato un problema che riguarda la consegna delle notifiche e-mail, incluse le e-mail di avviso. Alcuni messaggi possono arrivare in ritardo o essere filtrati in cartelle spam/junk. Il nostro team sta lavorando attivamente alla bonifica. SMS, webhook e altri canali di notifica non sono interessati. Nel frattempo, si consiglia di controllare la cartella spam/junk e aggiungere [email protected] alla tua lista di mittenti sicuri. pubblicheremo gli aggiornamenti mentre la situazione progredisce.

    2. 23 settembre 2026 alle ore 15:33 UTCmonitoring

      Una correzione è stata implementata e la consegna di notifica e-mail è tornata alla normalità. Stiamo monitorando da vicino per confermare la stabilità. Se ancora non vedi e-mail di avviso previste, controlla la cartella spam/junk e aggiungi [email protected] alla tua lista di mittenti sicura.

    3. 23 settembre 2026 alle ore 16:36 UTCresolved

      Questo incidente è stato risolto. Abbiamo identificato la causa principale del degrado della consegna e-mail e distribuito una correzione. Le notifiche via e-mail, incluse le e-mail di avviso, vengono fornite normalmente. Se non vedi ancora le e-mail di avviso previste, controlla la cartella spam/junk e aggiungi [email protected] alla tua lista dei mittenti sicuri o contatta il nostro team di supporto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    HTTP, MQTT & TCP

    Inizio 10 luglio 2026 alle ore 19:36 UTC · 15m

    Pending
    Componenti interessati
    TCPMQTT PublishHTTP
    1. 10 luglio 2026 alle ore 19:36 UTCinvestigating

      We have identified an error with our HTTP data ingestion service and are currently looking into the issue.

    2. 10 luglio 2026 alle ore 19:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 luglio 2026 alle ore 19:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10 luglio 2026 alle ore 19:51 UTCresolved

      This incident has been resolved.

    HTTP

    Inizio 10 luglio 2026 alle ore 01:09 UTC · 13h 30m

    Pending
    1. 10 luglio 2026 alle ore 01:09 UTCinvestigating

      We have identified an error with our HTTP data ingestion service and are currently looking into the issue.

    2. 10 luglio 2026 alle ore 01:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 luglio 2026 alle ore 14:39 UTCresolved

      This incident has been resolved.

    Service Unavailable

    Inizio 27 maggio 2026 alle ore 13:14 UTC · 1d 0h

    Pending
    Componenti interessati
    Login Apps
    1. 27 maggio 2026 alle ore 13:14 UTCinvestigating

      We are currently experiencing a service disruption affecting Ubidots (industrial.ubidots.com) and associated apps. Users may be seeing 503 Service Unavailable errors. Our team is actively investigating a connectivity issue between our connection pooler and the database cluster, following a scheduled PostgreSQL upgrade operation. We are working to restore full service as quickly as possible. We will provide updates every 15–20 minutes. We apologize for the inconvenience.

    2. 27 maggio 2026 alle ore 13:32 UTCmonitoring

      The service has been restored and we are monitoring the platform for full stability. The issue was caused by a configuration incompatibility introduced during our PostgreSQL upgrade. The database server was requiring SSL connections, which prevented our connection pooler from establishing a successful connection. We resolved the issue by updating the database configuration and upgrading the connection pooler. If you are still experiencing issues, please reach out to [email protected]. We will confirm full resolution shortly.

    3. 28 maggio 2026 alle ore 13:47 UTCresolved

      This incident has been resolved.

    Service Unavailable

    Inizio 26 maggio 2026 alle ore 15:35 UTC · 21h 39m

    Pending
    Componenti interessati
    Login Apps
    1. 26 maggio 2026 alle ore 15:35 UTCinvestigating

      We are currently experiencing an issue affecting Ubidots (industrial.ubidots.com) and associated apps. Users may be seeing 503 Service Unavailable errors. This is related to an ongoing database maintenance operation. Our team is actively working to restore full service. We will provide updates every 15–20 minutes. We apologize for the inconvenience.

    2. 26 maggio 2026 alle ore 15:59 UTCmonitoring

      The database switchover has been completed and we are monitoring the platform for full recovery. Some users may still experience intermittent errors or degraded performance while the system stabilizes. We will confirm full resolution shortly. Thank you for your patience.

    3. 27 maggio 2026 alle ore 13:15 UTCresolved

      This incident has been resolved.

    MQTT

    Inizio 21 maggio 2026 alle ore 12:41 UTC · 7h 53m

    Pending
    1. 21 maggio 2026 alle ore 12:41 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 21 maggio 2026 alle ore 12:51 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 maggio 2026 alle ore 20:34 UTCresolved

      This incident has been resolved.

    MQTT

    Inizio 14 maggio 2026 alle ore 13:12 UTC · 1d 1h

    Pending
    1. 14 maggio 2026 alle ore 13:12 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 14 maggio 2026 alle ore 13:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 maggio 2026 alle ore 14:13 UTCresolved

      This incident has been resolved.

    HTTP

    Inizio 14 maggio 2026 alle ore 13:11 UTC · 1d 1h

    Pending
    1. 14 maggio 2026 alle ore 13:11 UTCinvestigating

      We have identified an error with our HTTP data ingestion service and are currently looking into the issue.

    2. 14 maggio 2026 alle ore 13:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 maggio 2026 alle ore 14:13 UTCresolved

      This incident has been resolved.

    HTTP, MQTT & TCP

    Inizio 13 maggio 2026 alle ore 06:14 UTC · 8h 12m

    IssuesIncidente minore
    Componenti interessati
    TCPMQTT PublishHTTP
    1. 13 maggio 2026 alle ore 06:14 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 13 maggio 2026 alle ore 06:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 maggio 2026 alle ore 14:26 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 13 maggio 2026 alle ore 14:26 UTCresolved

      This incident has been resolved.

    MQTT

    Inizio 6 maggio 2026 alle ore 13:53 UTC · 1d 0h

    Pending
    1. 6 maggio 2026 alle ore 13:53 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 6 maggio 2026 alle ore 14:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 maggio 2026 alle ore 14:06 UTCresolved

      This incident has been resolved.

    HTTP

    Inizio 6 maggio 2026 alle ore 13:52 UTC · 1d 0h

    Pending
    1. 6 maggio 2026 alle ore 13:52 UTCinvestigating

      We have identified an error with our HTTP data ingestion service and are currently looking into the issue.

    2. 6 maggio 2026 alle ore 14:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 maggio 2026 alle ore 14:06 UTCresolved

      This incident has been resolved.

    MQTT & EVENTS

    Inizio 21 aprile 2026 alle ore 02:59 UTC · 1h 29m

    IssuesIncidente minore
    Componenti interessati
    Events EngineMQTT SubscribeMQTT Publish
    1. 21 aprile 2026 alle ore 02:59 UTCinvestigating

      We have identified an error with our MQTT data ingestion service and Events engine are currently looking into the issue.

    2. 21 aprile 2026 alle ore 04:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21 aprile 2026 alle ore 04:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21 aprile 2026 alle ore 04:28 UTCresolved

      This incident has been resolved.

    HTTP

    Inizio 20 aprile 2026 alle ore 23:43 UTC · 3h 17m

    IssuesIncidente minore
    Componenti interessati
    TCPMQTT PublishHTTP
    1. 20 aprile 2026 alle ore 23:43 UTCinvestigating

      We have identified an error with our HTTP data ingestion service and are currently looking into the issue.

    2. 20 aprile 2026 alle ore 23:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 aprile 2026 alle ore 02:58 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 21 aprile 2026 alle ore 02:59 UTCresolved

      This incident has been resolved.

    MQTT

    Inizio 16 aprile 2026 alle ore 16:19 UTC · 5h 1m

    Pending
    1. 16 aprile 2026 alle ore 16:19 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 16 aprile 2026 alle ore 16:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 aprile 2026 alle ore 21:20 UTCresolved

      This incident has been resolved.

    MQTT

    Inizio 16 aprile 2026 alle ore 06:49 UTC · 6h 24m

    Pending
    1. 16 aprile 2026 alle ore 06:49 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 16 aprile 2026 alle ore 07:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 aprile 2026 alle ore 13:13 UTCresolved

      This incident has been resolved.

    MQTT

    Inizio 15 aprile 2026 alle ore 14:39 UTC · 5h 24m

    Pending
    1. 15 aprile 2026 alle ore 14:39 UTCinvestigating

      We have identified an error with our MQTT publish service and are currently looking into the issue.

    2. 15 aprile 2026 alle ore 14:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 aprile 2026 alle ore 20:03 UTCresolved

      This incident has been resolved.

    TCP

    Inizio 10 aprile 2026 alle ore 07:15 UTC · 11h 50m

    Pending
    1. 10 aprile 2026 alle ore 07:15 UTCinvestigating

      We have identified an error with our TCP data ingestion service and are currently looking into the issue.

    2. 10 aprile 2026 alle ore 07:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 aprile 2026 alle ore 19:05 UTCresolved

      This incident has been resolved.

    TCP

    Inizio 4 febbraio 2026 alle ore 06:41 UTC · 28d 9h

    Pending
    1. 4 febbraio 2026 alle ore 06:41 UTCinvestigating

      We have identified an error with our TCP data ingestion service and are currently looking into the issue.

    2. 4 febbraio 2026 alle ore 06:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 marzo 2026 alle ore 16:32 UTCresolved

      This incident has been resolved.

    TCP

    Inizio 28 gennaio 2026 alle ore 06:26 UTC · 14h 42m

    Pending
    1. 28 gennaio 2026 alle ore 06:26 UTCinvestigating

      We have identified an error with our TCP data ingestion service and are currently looking into the issue.

    2. 28 gennaio 2026 alle ore 07:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 28 gennaio 2026 alle ore 21:08 UTCresolved

      This incident has been resolved.

    Synthetic Variables – Increased Latency

    Inizio 26 gennaio 2026 alle ore 17:08 UTC · 1d 5h

    OutageIncidente critico
    Componenti interessati
    Synthetic Variables
    1. 26 gennaio 2026 alle ore 17:08 UTCinvestigating

      Earlier today, we identified increased load on one of our underlying database nodes, which led to higher-than-usual latency across dashboards and Synthetic Variables processing in the US deployment. As a result, synthetic variable calculations and updates are delayed, and some dashboards may have experienced slower response times while corrective maintenance is performed to stabilize the platform. The system is gradually returning to normal operation, and we are closely monitoring performance to ensure stability and prevent further impact. We appreciate your patience and understanding.

    2. 26 gennaio 2026 alle ore 20:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 27 gennaio 2026 alle ore 22:26 UTCresolved

      This incident has been resolved.