Cronologia delle interruzioni di Udemy

1. 3 settembre 2026 alle ore 19:56 UTCinvestigating

   Abbiamo ristretto una probabile causa dei problemi di login SSO e stanno riattivando una recente release come azione correttiva. Stiamo monitorando da vicino e forniremo un aggiornamento a breve.

2. 3 settembre 2026 alle ore 20:03 UTCmonitoring

   Abbiamo ristampato la recente versione che stava causando problemi di login SSO, e stiamo vedendo errori di login tornare ai livelli normali. Stiamo continuando a monitorare da vicino per confermare che il problema è completamente risolto.

3. 3 settembre 2026 alle ore 20:14 UTCresolved

   La recente release causando problemi di login SSO è stata rimossa, e la funzionalità di login è tornato alla normalità. Questo incidente è ora risolto. Ci scusiamo per qualsiasi inconveniente che possa aver causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 agosto 2026 alle ore 17:03 UTCinvestigating

   Stiamo indagando sui rapporti di alcuni utenti che non sono in grado di accedere a Udemy. Il nostro team di ingegneri sta lavorando attivamente a una soluzione. Forniremo aggiornamenti come ulteriori informazioni diventano disponibili.

2. 24 agosto 2026 alle ore 00:18 UTCinvestigating

   Stiamo attualmente indagando i rapporti degli utenti che incontrano un errore di applicazione ("eccezione di lato cliente") quando si carica la pagina di login web Udemy. Operazione: L'Udemy Mobile App (iOS e Android) è completamente operativo e non influenzato da questo problema. Si consiglia agli studenti e agli istruttori di accedere tramite l'app mobile mentre lavoriamo su una soluzione per l'accesso web. Lavoriamo attivamente con l'ingegneria per risolvere il problema il più rapidamente possibile. Continueremo a pubblicare aggiornamenti entro l'ora successiva o non appena saranno disponibili nuove informazioni.

3. 24 agosto 2026 alle ore 00:51 UTCidentified

   Il nostro sito sta vivendo un problema di stabilità — il nostro team di ingegneria sta attualmente lavorando per risolverlo. Questo può influenzare gli studenti Udemy.com accedendo alla piattaforma tramite browser web desktop. I sintomi sono errori di login e errori di applicazione lato client quando si tenta di accedere al sito su browser desktop (Chrome, Firefox, Brave). Raccomandato: L'esperienza mobile non è influenzata. Puoi continuare ad accedere ai tuoi corsi utilizzando l'Udemy Mobile App o un browser web mobile mentre lavoriamo su una risoluzione. Il nostro team ha identificato la causa principale e una correzione è attualmente in esame. Forniamo un ulteriore aggiornamento entro l'ora successiva. Per gli aggiornamenti di stato dal vivo, si prega di iscriversi alla nostra pagina di stato. Apprezziamo la vostra pazienza.

4. 24 agosto 2026 alle ore 01:26 UTCresolved

   Il nostro team di ingegneri ha risolto il problema che riguarda gli studenti registrati su Udemy.com. Gli utenti stavano sperimentando errori di applicazione sulla homepage e la mia pagina di apprendimento quando si accede al sito tramite browser web desktop. Una correzione è stata completamente implementata e il problema non si verifica più. Non è richiesta alcuna azione alla fine. Ci scusiamo per l'interruzione e vi ringraziamo per la vostra pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 agosto 2026 alle ore 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 agosto 2026 alle ore 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 agosto 2026 alle ore 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 agosto 2026 alle ore 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 giugno 2026 alle ore 18:46 UTCidentified

   Siamo attualmente a conoscenza di un problema in cui alcuni upload video possono sperimentare tempi di elaborazione prolungati. I video caricati possono rimanere in uno stato "Processing" più lungo del previsto. Chi ha un impatto: gli istruttori caricano contenuti video sulla piattaforma.

2. 24 giugno 2026 alle ore 18:56 UTCidentified

   Siamo attualmente a conoscenza di un problema in cui alcuni carichi multimediali possono sperimentare tempi di elaborazione prolungati. I supporti caricati, compresi i video e le immagini, possono rimanere in uno stato “processsing” più lungo del previsto.

3. 24 giugno 2026 alle ore 22:28 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 maggio 2026 alle ore 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 maggio 2026 alle ore 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 maggio 2026 alle ore 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 maggio 2026 alle ore 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 maggio 2026 alle ore 20:15 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 maggio 2026 alle ore 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 maggio 2026 alle ore 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 maggio 2026 alle ore 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 maggio 2026 alle ore 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 maggio 2026 alle ore 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 maggio 2026 alle ore 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 maggio 2026 alle ore 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 maggio 2026 alle ore 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 maggio 2026 alle ore 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 maggio 2026 alle ore 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 maggio 2026 alle ore 19:31 UTCresolved

   This incident has been resolved.

1. 20 aprile 2026 alle ore 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 aprile 2026 alle ore 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 aprile 2026 alle ore 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 aprile 2026 alle ore 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 aprile 2026 alle ore 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 aprile 2026 alle ore 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 aprile 2026 alle ore 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 aprile 2026 alle ore 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 aprile 2026 alle ore 15:09 UTCresolved

   This incident has been resolved.

1. 12 aprile 2026 alle ore 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 aprile 2026 alle ore 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 aprile 2026 alle ore 16:27 UTCresolved

   This incident has been resolved.

1. 9 aprile 2026 alle ore 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 aprile 2026 alle ore 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 aprile 2026 alle ore 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 aprile 2026 alle ore 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 aprile 2026 alle ore 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 aprile 2026 alle ore 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 aprile 2026 alle ore 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 aprile 2026 alle ore 22:53 UTCresolved

   This incident has been resolved.

1. 30 marzo 2026 alle ore 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 marzo 2026 alle ore 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 marzo 2026 alle ore 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 aprile 2026 alle ore 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 aprile 2026 alle ore 18:19 UTCresolved

   This incident has been resolved.

1. 20 marzo 2026 alle ore 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 marzo 2026 alle ore 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 marzo 2026 alle ore 17:00 UTCresolved

   This incident has been resolved.

1. 12 marzo 2026 alle ore 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 marzo 2026 alle ore 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 marzo 2026 alle ore 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 marzo 2026 alle ore 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 marzo 2026 alle ore 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 marzo 2026 alle ore 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 marzo 2026 alle ore 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 marzo 2026 alle ore 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 marzo 2026 alle ore 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 marzo 2026 alle ore 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

1. 2 marzo 2026 alle ore 23:39 UTCinvestigating

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 2 marzo 2026 alle ore 23:56 UTCmonitoring

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. 3 marzo 2026 alle ore 00:04 UTCresolved

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.