Cronologia delle interruzioni di Uk2

1. 11 luglio 2026 alle ore 10:20 UTCresolved

   The issue affecting the redirect services within the UK2 CHI Control Panel has now been resolved, and all redirect functionality has been fully restored. Our engineering team has implemented a fix and continues to monitor the service to ensure it remains stable. We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while we worked to resolve this issue.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 11 luglio 2026 alle ore 10:11 UTCupdate

   We are currently experiencing an issue affecting the redirect services within the UK2 CHI Control Panel. As a result, some redirects may not function as expected. Our engineering team is investigating this issue as a high priority and is working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 13:17 UTCresolved

   Our live chat and ticketing system have now been restored and are operating normally. Thank you for your patience while we resolved the issue. We apologise again for any inconvenience caused, and we appreciate your understanding.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 12:42 UTCupdate

   Our live chat and ticketing system is currently unavailable. Our team is actively working to resolve the issue and restore normal service as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide further updates shortly.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 10:54 UTCupdate

   **UPDATE:** The cPanel shared servers have been patched against this vulnerability and will begin enabling SSH and SFTP access to these servers.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 17:05 UTCupdate

   **UPDATE:** SSH has also been disabled on our StackCP Shared Hosting accounts.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 16:44 UTCupdate

   **UPDATE:** SFTP will also be disabled, however normal FTP access will remain active.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 16:32 UTCupdate

   We've temporarily disabled SSH access to our cPanel platforms to protect against a critical Linux kernel vulnerability. **What's affected:** SSH access to cPanel platforms **What's still working:** Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected **Next steps:** We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 luglio 2026 alle ore 18:15 UTCresolved

   Resolved: The issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel has now been resolved. Our engineering team has implemented a fix, and services are operating normally again. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding while this was being resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 luglio 2026 alle ore 14:02 UTCresolved

   We are currently experiencing an issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel. Our engineering team is actively investigating this as a priority. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while this is being resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 luglio 2026 alle ore 14:09 UTCresolved

   This issue has been resolved and fully mitigated.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 giugno 2026 alle ore 05:00 UTCupdate

   We will be migrating our customer portal to new infrastructure. During this time, you may experience a brief period of downtime, which could temporarily affect your ability to log in to your account or start a live chat with our support team. We apologise for any inconvenience this may cause. If you need to contact support during this period, please email us at supporthelp@uk2.net and we'll get back to you as soon as possible. Thank you for your patience.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 giugno 2026 alle ore 20:49 UTCresolved

   The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 giugno 2026 alle ore 15:53 UTCupdate

   We are currently experiencing issues with our Live Chat service. Our team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, if you require assistance, please raise a support ticket through your Chi control panel. This will ensure your enquiry is received and handled by our team. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 giugno 2026 alle ore 10:00 UTCupdate

   Planned maintenance is currently ongoing with one of our SSL issuers. As a result, any renewals of existing SSL certificates may fail, and the ability to download existing SSL certificates will fail. We expect all services to resume normal operation immediately after the maintenance window. Thank you for your patience.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 giugno 2026 alle ore 09:03 UTCupdate

   Stack Webmail went down

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 giugno 2026 alle ore 08:53 UTCupdate

   Stack Webmail went down

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 giugno 2026 alle ore 08:03 UTCupdate

   Stack Webmail went down

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 giugno 2026 alle ore 13:18 UTCupdate

   Stack Webmail went down

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 giugno 2026 alle ore 06:00 UTCupdate

   During this maintenance window our engineers will be migrating Webiste Builder services and sites on to our new infrastructure. We anticipate roughly 20 minutes of downtime while this work is completed. Once the migration is complete, we will reach out to Website Builder customers via email.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.