Cronologia delle interruzioni di Uphold

1. 19 ottobre 2026 alle ore 19:10 UTCinvestigating

   Stiamo attualmente indagando su una perturbazione di servizio che riguarda le transazioni di carte per i possessori di carta di salvataggio degli Stati Uniti. Questo problema è causato da un aumento delle autorizzazioni fallite a un processore di carta di terze parti. Le squadre stanno indagando attivamente la causa in collaborazione con il nostro team di ingegneria. Di conseguenza, alcune transazioni di carte possono essere rifiutate al punto di vendita. Si consiglia di utilizzare un metodo di pagamento alternativo dove possibile mentre lavoriamo per risolvere questo problema. Continueremo a monitorare la situazione da vicino e fornire aggiornamenti mentre diventano disponibili. Ci scusiamo per qualsiasi inconveniente e apprezziamo la vostra comprensione.

2. 19 ottobre 2026 alle ore 22:01 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 settembre 2026 alle ore 16:36 UTCidentified

   Siamo consapevoli di un incidente in corso con Google Pay API - https://pay.google.com/status/. I depositi tramite questo metodo non sono disponibili in questo momento. Il nostro sistema si riprenderà automaticamente una volta risolto il loro incidente. Stiamo monitorando attivamente la situazione e fornirà aggiornamenti come diventano disponibili. Ci scusiamo per qualsiasi inconveniente e apprezziamo la vostra comprensione.

2. 16 settembre 2026 alle ore 17:06 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 luglio 2026 alle ore 16:28 UTCinvestigating

   Stiamo attualmente sperimentando una disgregazione di servizio che interessa depositi di cripto e prelievi attraverso Uphold, Topper e EasyBitcoin. Il nostro team sta monitorando attivamente la situazione e forniremo aggiornamenti come diventano disponibili. Ci scusiamo per qualsiasi inconveniente e apprezziamo la vostra comprensione.

2. 23 luglio 2026 alle ore 16:42 UTCinvestigating

   Abbiamo individuato un ulteriore impatto sui seguenti metodi di deposito: - Apple Pay e Google Pay depositi - Deposito carte di credito - depositi Pix, PayPal e Venmo Continuiamo a monitorare la situazione e fornirà ulteriori aggiornamenti mentre diventano disponibili. Ci scusiamo per qualsiasi inconveniente e apprezziamo la vostra comprensione.

3. 23 luglio 2026 alle ore 18:19 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 23 luglio 2026 alle ore 18:51 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 16:04 UTCinvestigating

   A causa di un'interruzione in corso presso un fornitore di terze parti, stiamo attualmente sperimentando una interruzione di servizio che interessa i seguenti: - Nuovo cliente a bordo - Presentazioni di verifica dell'identità per i clienti esistenti - Transazioni che richiedono la conformità alle regole di viaggio Il nostro sistema si riprenderà automaticamente una volta che il nostro fornitore è tornato online. Stiamo monitorando attivamente la situazione e fornirà aggiornamenti come diventano disponibili. Ci scusiamo per qualsiasi inconveniente e apprezziamo la vostra comprensione.

2. 14 luglio 2026 alle ore 16:15 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 14 luglio 2026 alle ore 16:20 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 giugno 2026 alle ore 17:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 26 giugno 2026 alle ore 10:12 UTCresolved

   This incident has been resolved.

1. 29 maggio 2026 alle ore 08:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 29 maggio 2026 alle ore 09:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 giugno 2026 alle ore 10:00 UTCresolved

   This incident has been resolved.

1. 19 maggio 2026 alle ore 13:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 19 maggio 2026 alle ore 14:13 UTCresolved

   This incident has been resolved.

1. 24 aprile 2026 alle ore 08:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 27 aprile 2026 alle ore 17:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 30 aprile 2026 alle ore 09:20 UTCresolved

   This incident has been resolved.

1. 26 marzo 2026 alle ore 23:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 27 marzo 2026 alle ore 00:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 27 marzo 2026 alle ore 00:59 UTCresolved

   This incident has been resolved.

1. 3 febbraio 2026 alle ore 16:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 3 febbraio 2026 alle ore 17:14 UTCresolved

   This incident has been resolved.

1. 3 febbraio 2026 alle ore 16:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 3 febbraio 2026 alle ore 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 febbraio 2026 alle ore 17:14 UTCresolved

   This incident has been resolved.

1. 18 dicembre 2025 alle ore 22:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 18 dicembre 2025 alle ore 22:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 dicembre 2025 alle ore 23:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 dicembre 2025 alle ore 23:27 UTCresolved

   This incident has been resolved.

1. 18 dicembre 2025 alle ore 17:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 18 dicembre 2025 alle ore 19:11 UTCresolved

   This incident has been resolved.

1. 6 dicembre 2025 alle ore 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 6 dicembre 2025 alle ore 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 6 dicembre 2025 alle ore 13:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 6 dicembre 2025 alle ore 13:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 6 dicembre 2025 alle ore 17:53 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 alle ore 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 18 novembre 2025 alle ore 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 18 novembre 2025 alle ore 13:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 18 novembre 2025 alle ore 14:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 18 novembre 2025 alle ore 15:37 UTCresolved

   This incident has been resolved.

1. 7 novembre 2025 alle ore 15:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 7 novembre 2025 alle ore 17:59 UTCresolved

   This incident has been resolved.

1. 26 ottobre 2025 alle ore 02:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 26 ottobre 2025 alle ore 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 ottobre 2025 alle ore 10:31 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 09:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 20 ottobre 2025 alle ore 09:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 20 ottobre 2025 alle ore 16:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 20 ottobre 2025 alle ore 16:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 ottobre 2025 alle ore 18:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 20 ottobre 2025 alle ore 23:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 10 ottobre 2025 alle ore 22:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 10 ottobre 2025 alle ore 23:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 ottobre 2025 alle ore 23:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 10 ottobre 2025 alle ore 23:24 UTCresolved

   This incident has been resolved.

1. 7 ottobre 2025 alle ore 09:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 7 ottobre 2025 alle ore 13:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 ottobre 2025 alle ore 13:25 UTCresolved

   This incident has been resolved.