Cronologia delle interruzioni di Very Good Security

1. 9 luglio 2026 alle ore 11:51 UTCresolved

   2 luglio 2026 23:24 UTC Programmato - VGS eseguirà la manutenzione programmata nell'ambiente LIVE US. Durante questa finestra di manutenzione, la creazione di nuove organizzazioni e volte, nuove registrazioni utente, nuova creazione di account di servizio, e gli aggiornamenti di configurazioni SSO saranno temporaneamente non disponibili. Il VGS Dashboard opera in modalità di sola lettura per la durata di questa finestra. I clienti possono sperimentare brevi periodi di elevata latenza di risposta e errori fino a 1 minuto. luglio 9, 2026 06:00 UTC Attivo - Inizia la manutenzione programmata. 9 luglio 2026 11:03 UTC Attivo - La manutenzione programmata sull'ambiente LIVE è stata estesa a 12 PM UTC ed è ancora in corso. VGS Dashboard opererà in modalità di sola lettura per la durata di questa finestra. I clienti possono sperimentare brevi periodi di elevata latenza di risposta e errori fino a 1 minuto. 9 luglio 2026 11:51 UTC Completato - La manutenzione programmata è stata completata.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 giugno 2026 alle ore 07:21 UTCresolved

   15 giugno 2026 21:36 UTC Investigazione - Stiamo attualmente indagando un parziale degrado del Proxy SFTP e dei servizi di Tokenizzazione file gestiti sul VGS Sandbox. Gli utenti possono sperimentare latenza intermittente, timeout, o connessioni fallite quando fanno richieste di proxy SFTP nell'ambiente Sandbox. Il nostro team di ingegneria sta attivamente diagnosticando la causa principale per ripristinare le prestazioni complete. Forniremo aggiornamenti come ulteriori informazioni diventano disponibili. 15 giugno 2026 22:52 UTC Investigazione - Il nostro team di ingegneri sta continuando a indagare sulle prestazioni degradate del Proxy SFTP e dei servizi di Tokenizzazione file gestiti sul VGS Sandbox. Stiamo lavorando attivamente per identificare la causa principale e ripristinare la piena funzionalità. Forniremo ulteriori aggiornamenti in quanto ulteriori informazioni diventano disponibili. 16 giugno 2026 00:13 UTC Identificata - Il nostro team di ingegneria ha identificato la causa principale delle prestazioni degradate del Proxy SFTP e dei servizi di Tokenizzazione file gestiti sul VGS Sandbox. Il nostro team sta attivamente lavorando sulla distribuzione di una soluzione. Forniamo un altro aggiornamento non oltre 1:30 UTC. 16 giugno 2026 01:35 UTC Monitoraggio - Il nostro team di ingegneria ha implementato una correzione per le prestazioni degradate del Proxy SFTP e dei servizi di Tokenizzazione file gestiti sul VGS Sandbox. Attualmente stiamo monitorando il sistema per confermare che il problema è completamente risolto. Si prega di aspettarsi il prossimo aggiornamento non oltre 2:30 UTC. 16 giugno 2026 02:38 UTC Monitoraggio - Abbiamo confermato che SFTP Proxy in Sandbox funziona come previsto. Il nostro team continua a testare e monitorare le prestazioni MFT nella sandbox per garantire la piena funzionalità. Forniremo un altro aggiornamento una volta completa funzionalità è confermato giugno 16, 2026 07:21 UTC Risolto - Il Proxy MFT e SFTP nella Sandbox sono stati confermati operativi e si stanno eseguendo come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 giugno 2026 alle ore 06:01 UTCresolved

   Giugno 15, 2026 05:06 UTC Investigating - Stiamo attualmente indagando su un problema in cui gli utenti non sono in grado di creare o aggiornare le rotte nell'ambiente Sandbox. Il nostro team di ingegneri sta lavorando attivamente per risolvere questo problema. Vi forniremo un ulteriore aggiornamento presto. giugno 15, 2026 05:55 UTC Monitoraggio - La funzionalità di creazione e aggiornamento del percorso è stata ripristinata nell'ambiente Sandbox. Stiamo monitorando attivamente per garantire la stabilità continua e fornirà ulteriori aggiornamenti, se necessario. giugno 15, 2026 06:01 UTC Risolto - La creazione del percorso e la funzionalità di aggiornamento nell'ambiente Sandbox è stata completamente restaurata. Tutte le operazioni sono ora funzionanti come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 maggio 2026 alle ore 15:06 UTCresolved

   25 maggio 2026 12:31 UTC Programmato - VGS eseguirà la manutenzione programmata sull'ambiente LIVE. Durante questa finestra di manutenzione, la creazione di nuove organizzazioni e volte, nuove registrazioni utente, nuova creazione di account di servizio, e gli aggiornamenti di configurazioni SSO saranno temporaneamente non disponibili. Il VGS Dashboard opera in modalità di sola lettura per la durata di questa finestra. I clienti possono sperimentare brevi periodi di elevata latenza di risposta per un massimo di 1 minuto, e eventualmente 5xx risposte. Questa è una continuazione della manutenzione che è appena finita. 25 maggio 2026 12:32 UTC Attivo - Inizia la manutenzione programmata. 25 maggio 2026 15:06 UTC Completato - La manutenzione programmata è stata completata Grazie mille per la vostra pazienza e comprensione.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 maggio 2026 alle ore 12:00 UTCresolved

   Maggio 18, 2026 23:38 UTC Programmato - VGS eseguirà la manutenzione programmata sull'ambiente LIVE. Durante questa finestra di manutenzione, la creazione di nuove organizzazioni e volte, nuove registrazioni utente, nuova creazione di account di servizio, e gli aggiornamenti di configurazioni SSO saranno temporaneamente non disponibili. Il VGS Dashboard opera in modalità di sola lettura per la durata di questa finestra. I clienti possono sperimentare brevi periodi di elevata latenza di risposta per un massimo di 1 minuto, e eventualmente 5xx risposte. maggio 25, 2026 06:00 UTC Attivo - Inizia la manutenzione programmata. maggio 25, 2026 12:00 UTC Completato - La manutenzione programmata è completa.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 maggio 2026 alle ore 11:00 UTCresolved

   May 15, 2026 11:37 UTC Scheduled - VGS will be performing a scheduled maintenance on the LIVE-US environment. During this maintenance window, customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 21, 2026 10:00 UTC Active - Scheduled maintenance is starting. May 21, 2026 11:00 UTC Completed - Scheduled maintenance is complete.

1. 18 maggio 2026 alle ore 10:26 UTCresolved

   May 14, 2026 00:29 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 18, 2026 06:00 UTC Active - Scheduled maintenance is starting. May 18, 2026 08:59 UTC Active - The scheduled maintenance on the LIVE environment has been extended to 12 PM UTC and is still ongoing. Customers may continue to experience brief periods of elevated response latency and possible 5xx responses. We are actively working to complete the maintenance as quickly as possible and will provide another update once it concludes. May 18, 2026 10:26 UTC Completed - Scheduled maintenance is complete.

1. 17 maggio 2026 alle ore 12:03 UTCresolved

   May 17, 2026 09:32 UTC Investigating - We are currently experiencing partial performance degradation affecting the Forward HTTP Proxy service. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available. May 17, 2026 10:19 UTC Investigating - We are continuing to investigate performance degradation affecting both Forward and Reverse Proxy services. Our Engineering team is actively working to identify the cause and restore full performance. We will provide further updates as soon as more information becomes available. May 17, 2026 11:08 UTC Monitoring - Our Engineering team has applied improvements, and we are now seeing service performance recover. The service has been operating normally for the last 30 minutes. We continue to closely monitor the situation to ensure stability and will share further updates as more information becomes available. May 17, 2026 12:03 UTC Resolved - After close monitoring, we have confirmed that the HTTP proxy service is stable and operating normally. No further issues have been observed.

1. 13 maggio 2026 alle ore 22:00 UTCresolved

   May 4, 2026 19:49 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE-EU environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 13, 2026 18:00 UTC Active - Scheduled maintenance is starting. May 13, 2026 22:00 UTC Completed - Scheduled maintenance is complete.

1. 12 maggio 2026 alle ore 16:00 UTCresolved

   May 4, 2026 19:42 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE AP environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 12, 2026 12:00 UTC Active - Scheduled maintenance is starting. May 12, 2026 16:00 UTC Completed - Scheduled maintenance is complete.

1. 8 maggio 2026 alle ore 23:49 UTCresolved

   May 8, 2026 00:56 UTC Investigating - Our engineering team is monitoring an active incident reported by AWS in us-east-1, including elevated DynamoDB API errors and EC2 instance availability issues in one availability zone. VGS operates across multiple availability zones; however, the DynamoDB issue is region-wide. You may have observed brief intermittent errors from VGS services starting around 23:38 UTC. A total service interruption is not expected, but you may continue to experience intermittent errors or minor latency while this issue persists. We apologize for any inconvenience and will continue to provide updates as AWS works toward a resolution. For more details on the AWS incident, see: https://health.aws.amazon.com/health/status May 8, 2026 02:14 UTC Monitoring - Our team is continuing to monitor the incident with AWS in us-east-1. You may experience intermittent errors or latency from VGS services while this persists. For details: https://health.aws.amazon.com/health/status May 8, 2026 03:21 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS has indicated that progress toward resolution is slower than anticipated. You may continue to experience intermittent errors or latency from VGS services during this time. We expect to receive the next update from their team by 10:00 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 05:27 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS is observing early signs of recovery. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 11:30 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 06:53 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is working towards recovery for the impacted components. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 01:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 08:54 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is still working toward full recovery for the impacted components, though it is taking longer than initially anticipated. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 03:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 11:10 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is making progress on recovery, though full resolution is expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 6:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 14:06 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is actively working towards full recovery, though it is still expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 9:00 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 20:14 UTC Monitoring - Our team continues to monitor the ongoing AWS incident in us-east-1. Recovery is progressing more slowly than previously anticipated, and some VGS services may continue to experience intermittent errors or degraded performance for the next several hours. We will provide another update by 4:00 PM PDT or sooner if the situation changes. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:30 UTC Monitoring - We are seeing positive signs of progress on the AWS incident in us-east-1. The number of affected services is beginning to improve, though some intermittent errors or degraded performance may persist while recovery efforts continue. We will provide another update as soon as we have new information. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:49 UTC Resolved - AWS continues to work toward full resolution of the underlying incident in us-east-1, and their traffic mitigation efforts appear to have addressed potential instability on our end. Our team's monitoring has seen no impact to VGS services today. We will continue to monitor internally until the AWS incident is resolved and will reopen this incident if any impairment to VGS services is detected.

1. 7 maggio 2026 alle ore 17:00 UTCresolved

   May 7, 2026 02:43 UTC Scheduled - VGS will be performing scheduled maintenance on all Sandbox environments. During this maintenance window, CMP and Vault services will be impacted. Customers may experience brief periods of elevated response latency for around 1-2 minutes during this window. May 7, 2026 16:00 UTC Active - Scheduled maintenance is starting. May 7, 2026 17:00 UTC Completed - Scheduled maintenance is complete.

1. 6 maggio 2026 alle ore 02:08 UTCresolved

   May 5, 2026 22:40 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 22:47 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 23:41 UTC Investigating - Our engineering team is continuing to investigate the log delivery delay affecting the VGS Dashboard. We are actively working to restore delivery times to normal levels and will share another update shortly. May 6, 2026 01:07 UTC Monitoring - The log delivery delays on the VGS Dashboard have been mitigated. We are now seeing logs flowing to the dashboard, and we are monitoring the service as it continues to stabilize and catch up. Thank you for your patience. May 6, 2026 02:08 UTC Resolved - The log delivery delays on the VGS Dashboard have been resolved. All systems are operating normally. Thank you for your patience.