Cronologia delle interruzioni di Vetspire

1. 19 agosto 2026 alle ore 14:12 UTCinvestigating

   Stiamo attualmente indagando su un problema con l'integrazione IDEXX WebPACS, l'ordinazione di immagini tramite l'integrazione ora inaspettatamente richiede un test specifico da selezionare o entrare prima di procedere. Il nostro team di ingegneri sta attivamente cercando di ripristinare la funzionalità standard. Forniremo aggiornamenti non appena ulteriori informazioni saranno disponibili.

2. 19 agosto 2026 alle ore 16:26 UTCmonitoring

   Abbiamo rilasciato una soluzione per questo problema e stiamo continuando a monitorare attentamente le prestazioni delle caratteristiche di Vetspire.

3. 19 agosto 2026 alle ore 18:55 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 20:31 UTCinvestigating

   Stiamo esaminando i rapporti di accesso limitato o non disponibile al modulo di imbarco Si aggiornerà questa pagina una volta che identifichiamo l'intero impatto di questo problema.

2. 30 luglio 2026 alle ore 11:21 UTCidentified

   Abbiamo identificato la causa di questo problema e stiamo lavorando per implementare una correzione.

3. 31 luglio 2026 alle ore 14:28 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 31 luglio 2026 alle ore 17:24 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 luglio 2026 alle ore 18:15 UTCinvestigating

   Stiamo attualmente indagando i rapporti di problemi di accesso al link di prenotazione online book.your.vet. Il nostro team sta attivamente indagando sul problema

2. 24 luglio 2026 alle ore 20:23 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 24 luglio 2026 alle ore 21:40 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati. Il sito di Prenotazione è tornato alle normali operazioni.

4. 25 luglio 2026 alle ore 01:09 UTCresolved

   Questo problema è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 luglio 2026 alle ore 20:08 UTCinvestigating

   Freshworks sta attualmente sperimentando un outage che interessa la funzione di chat che sta interessando diversi PIMS, tra cui Vetspire.

2. 20 luglio 2026 alle ore 13:36 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 luglio 2026 alle ore 16:20 UTCinvestigating

   Stiamo indagando sui rapporti dei campi di riduzione mancanti all'interno della sezione di assunzione di alcuni incontri

2. 17 luglio 2026 alle ore 13:50 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 21 luglio 2026 alle ore 13:04 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 luglio 2026 alle ore 20:02 UTCinvestigating

   Attualmente Investigazione: Viene visualizzato un messaggio di errore durante l'assunzione di un pagamento in contanti quando "arrotondamento sulle fatture in contanti" è abilitato.

2. 16 luglio 2026 alle ore 11:04 UTCidentified

   Abbiamo identificato la causa di questo problema e stiamo lavorando per implementare una correzione.

3. 17 luglio 2026 alle ore 16:30 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 giugno 2026 alle ore 14:39 UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. 16 giugno 2026 alle ore 12:01 UTCresolved

   This incident has been resolved.

1. 10 giugno 2026 alle ore 17:46 UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. 12 giugno 2026 alle ore 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 giugno 2026 alle ore 17:22 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 giugno 2026 alle ore 14:04 UTCresolved

   This incident has been resolved.

1. 9 giugno 2026 alle ore 19:15 UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. 9 giugno 2026 alle ore 22:13 UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. 11 giugno 2026 alle ore 11:10 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 12 giugno 2026 alle ore 17:21 UTCresolved

   This incident has been resolved.

1. 8 giugno 2026 alle ore 14:50 UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. 10 giugno 2026 alle ore 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 giugno 2026 alle ore 11:07 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 11 giugno 2026 alle ore 12:02 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. 11 giugno 2026 alle ore 14:07 UTCresolved

   This incident has been resolved.

1. 8 giugno 2026 alle ore 13:20 UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. 8 giugno 2026 alle ore 18:45 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 9 giugno 2026 alle ore 11:45 UTCresolved

   This incident has been resolved.

1. 3 giugno 2026 alle ore 13:32 UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. 3 giugno 2026 alle ore 21:38 UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. 1 giugno 2026 alle ore 20:28 UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. 2 giugno 2026 alle ore 15:23 UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. 2 giugno 2026 alle ore 15:37 UTCresolved

   This incident has been resolved.

1. 26 maggio 2026 alle ore 14:22 UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. 27 maggio 2026 alle ore 11:41 UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. 27 maggio 2026 alle ore 13:01 UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. 20 maggio 2026 alle ore 18:04 UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. 21 maggio 2026 alle ore 11:06 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 22 maggio 2026 alle ore 13:40 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. 26 maggio 2026 alle ore 14:07 UTCresolved

   This incident has been resolved.

1. 20 maggio 2026 alle ore 15:35 UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. 20 maggio 2026 alle ore 15:36 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 20 maggio 2026 alle ore 15:36 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. 20 maggio 2026 alle ore 15:41 UTCresolved

   This incident has been resolved.

1. 6 maggio 2026 alle ore 12:17 UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. 7 maggio 2026 alle ore 11:26 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 7 maggio 2026 alle ore 11:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 8 maggio 2026 alle ore 11:20 UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. 11 maggio 2026 alle ore 11:06 UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. 4 maggio 2026 alle ore 15:08 UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. 4 maggio 2026 alle ore 15:47 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 4 maggio 2026 alle ore 16:20 UTCresolved

   This incident has been resolved.

1. 7 aprile 2026 alle ore 14:19 UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. 7 aprile 2026 alle ore 14:45 UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. 7 aprile 2026 alle ore 14:55 UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. 7 aprile 2026 alle ore 15:08 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. 7 aprile 2026 alle ore 15:57 UTCresolved

   This incident has been resolved.

1. 30 marzo 2026 alle ore 19:07 UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. 30 marzo 2026 alle ore 19:26 UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. 30 marzo 2026 alle ore 20:54 UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. 30 marzo 2026 alle ore 21:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 30 marzo 2026 alle ore 23:04 UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. 30 marzo 2026 alle ore 23:59 UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. 31 marzo 2026 alle ore 01:05 UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. 31 marzo 2026 alle ore 01:57 UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. 31 marzo 2026 alle ore 13:11 UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. 31 marzo 2026 alle ore 14:14 UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. 31 marzo 2026 alle ore 15:10 UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. 31 marzo 2026 alle ore 16:23 UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. 31 marzo 2026 alle ore 17:53 UTCresolved

    This incident has been resolved.