Maggiore vulnerabilità della sicurezza
- investigating
Gentile cliente, Come si può avere visto nelle notizie, una grande vulnerabilità di sicurezza è stato scoperto che colpisce una grande parte di siti web e servizi online in tutto il mondo, compresi i nostri. La sicurezza dei tuoi dati è la nostra priorità. Come molte altre aziende e organizzazioni, tra cui diversi servizi governativi olandesi, abbiamo temporaneamente sospeso il nostro servizio come precauzione mentre applichiamo le necessarie patch di sicurezza. Vogliamo rassicurarvi sul fatto che il software e i servizi Virtuagym non sono stati compromessi, e nemmeno i dati dei vostri membri. Questa pausa è puramente preventiva. Che cosa significa per voi: Mentre il servizio è offline, tu e i tuoi membri non sarete in grado di accedere, prenotare classi o utilizzare l'app. Consigliamo: Far sapere ai tuoi membri dell'interruzione temporanea. Pianificare un'alternativa manuale per i check-in e le prenotazioni, se necessario Sappiamo quanto sia importante la nostra piattaforma per il tuo business, e riprenderla e correre è la nostra massima priorità. Riavviare il servizio solo una volta che queste patch di sicurezza sono in vigore e siamo sicuri che i tuoi dati sono protetti. È possibile seguire gli ultimi aggiornamenti qui. Vi e-mail anche di nuovo non appena il servizio è disponibile.
- investigating
Stiamo continuando a indagare su questo problema.
- identified
Il team globale di sviluppo PHP ha rilasciato una patch ufficiale per la vulnerabilità che ci ha portato, e molte altre aziende, a prendere il nostro sistema offline come precauzione. PHP è il linguaggio di programmazione ampiamente usato su cui la nostra piattaforma è principalmente costruita. Il sistema Virtuagym e i tuoi dati non sono stati compromessi. I nostri ingegneri stanno ora indagando sulla patch e come applicarla alla nostra piattaforma. Siamo ancora impegnati a riportare il servizio al più presto possibile, e lo faremo solo una volta siamo sicuri che la vulnerabilità è stata completamente risolta.
- identified
Our team is making good progress on the updates for the PHP vulnerabilities. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. We’re now in the first phase of testing, making sure the updates can be applied without significantly affecting the service. Virtuagym and your data have not been compromised. We’ll post another update here as soon as testing is complete.
- identified
Testing of the security updates has gone well. Based on where we are now, we expect the full service to be back online between: 22:00 – 22:30 CEST (Amsterdam) 21:00 – 21:30 BST (London) 16:00 – 16:30 EDT (New York) 07:00 – 07:30 AEDT (Sydney/Melbourne), Thursday 22 October 09:00 – 09:30 NZDT (Auckland), Thursday 22 October We’re running a final round of tests now. These will confirm whether we can go ahead and bring the service back.
- identified
During our final round of testing, we found an issue that we want to resolve before bringing the service back online. This means we need a little more time for additional testing, and the service won’t be back within the time window we shared earlier. The issue is not a new security risk. Our system and your data have not been compromised. We just want to be sure everything works as it should once we go live. Our team remains fully focused on patching the vulnerabilities and restoring the service as soon as possible. We’ll keep you informed on our progress here. We’re sorry for the inconvenience and thank you for your patience.
- identified
Additional testing is complete, and we expect the service to be back online within the next 10 to 25 minutes: 00:10 – 00:25 CEST (Amsterdam), Thursday 22 October 23:10 – 23:25 BST (London), Wednesday 21 October 18:10 – 18:25 EDT (New York), Wednesday 21 October 09:10 – 09:25 AEDT (Sydney/Melbourne), Thursday 22 October 11:10 – 11:25 NZDT (Auckland), Thursday 22 October We’ll post another update here as soon as the service is fully available.
- identified
Good news: Virtuagym is back online and most services are available again. During the interruption, our team implemented the necessary patches for the PHP vulnerabilities that have affected websites and online services worldwide. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. Our system and your data have not been compromised. You and your members don’t need to take any further action. A few features will stay offline a little longer: Booking through the new schedule widgets, and bookings made by external systems directly in the new schedule. Booking classes through the Virtuagym apps works as normal. The Goals feature is temporarily unavailable. External integrations with the Lead module, such as lead forms on your website, are temporarily unavailable. Our team is actively working on resolving these remaining issues and will restore each service individually as soon as the necessary security updates have been completed. Everything else, including check-in, automated payment runs, the webshop, and class booking and cancellations, works as normal. We’ll continue to monitor service performance closely and post updates here on our status page as each feature comes back. Thank you for your patience and understanding. Best regards, The Virtuagym team
- identified
The Lead module and the new schedule are fully operational again. This includes: Lead forms and other external integrations with the Lead module Booking through the new schedule widgets, and bookings made by external systems in the new schedule We don’t expect any further limitations on these services. The Goals feature is still temporarily unavailable. We’ll post an update here as soon as it’s back. Once more we want to thank you for your patience.
- resolved
The Virtuagym platform is now fully operational. The Goals feature is live again, and this was the last service still affected by the pause. To confirm once more: the Virtuagym system and your data have not been compromised. Like many other companies worldwide, we paused our service purely as a precaution, while we applied the security patches for the PHP vulnerabilities. You and your members don’t need to take any action. We’re closing this incident. We’ll keep monitoring the platform closely and will post here if anything changes. Once again, thank you for your patience and understanding.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.