Cronologia delle interruzioni di Voiceflow

1. 16 settembre 2026 alle ore 20:18 UTCinvestigating

   Il nostro copilota AI in-product, Atlas, non è attualmente disponibile. Stiamo indagando attivamente il problema e forniremo aggiornamenti come la nostra indagine progredisce.

2. 17 settembre 2026 alle ore 05:01 UTCresolved

   L'Atlante e' completamente operativo. Abbiamo identificato e risolto un problema nella nostra generazione di tool-schema che stava rompendo le conversazioni di Atlas, e verificato che sta funzionando normalmente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 agosto 2026 alle ore 18:06 UTCinvestigating

   Attualmente stiamo indagando sui rapporti di progetti che si schiantano momentaneamente quando si creano nuovi ambienti. Forniremo aggiornamenti mentre le nostre indagini progrediscono.

2. 20 agosto 2026 alle ore 19:48 UTCresolved

   Una soluzione per questo problema è stato implementato e il problema è ora risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 13:28 UTCinvestigating

   We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses.

2. 8 luglio 2026 alle ore 20:02 UTCmonitoring

   A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved.

3. 8 luglio 2026 alle ore 20:40 UTCresolved

   This incident has been resolved. Knowledge Base retrieval is now functioning normally.

1. 30 giugno 2026 alle ore 16:50 UTCinvestigating

   There is an issue affecting the ability to upload new documents to the knowledge base.

2. 30 giugno 2026 alle ore 18:09 UTCresolved

   This issue has been resolved. Knowledge base uploads are now functioning normally.

1. 3 giugno 2026 alle ore 13:36 UTCinvestigating

   We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses.

2. 3 giugno 2026 alle ore 13:49 UTCidentified

   We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released.

3. 3 giugno 2026 alle ore 14:59 UTCresolved

   This incident has been resolved. Project generation is operating normally.

1. 3 giugno 2026 alle ore 13:25 UTCresolved

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved.

2. 3 giugno 2026 alle ore 13:25 UTCinvestigating

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.

1. 26 maggio 2026 alle ore 13:16 UTCinvestigating

   Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured.

2. 26 maggio 2026 alle ore 13:46 UTCidentified

   We have identified the root cause of this issue and a fix is currently being deployed.

3. 26 maggio 2026 alle ore 14:20 UTCmonitoring

   A fix has been deployed and we are currently monitoring its impact.

4. 26 maggio 2026 alle ore 15:05 UTCresolved

   This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected.

1. 8 maggio 2026 alle ore 01:20 UTCinvestigating

   Upstream cloud provider reporting elevated errors and latency

2. 8 maggio 2026 alle ore 04:28 UTCmonitoring

   We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work. Our team is actively monitoring the situation

3. 9 maggio 2026 alle ore 18:29 UTCmonitoring

   AWS has resolved the data center issue that caused high latency and elevated errors. Our services are fully operational.

4. 9 maggio 2026 alle ore 18:30 UTCresolved

   Our services are fully operational.

1. 17 aprile 2026 alle ore 15:34 UTCinvestigating

   A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.

2. 17 aprile 2026 alle ore 16:12 UTCidentified

   We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.

3. 17 aprile 2026 alle ore 16:56 UTCmonitoring

   We have deployed a fix for this issue and are actively monitoring its impact.

4. 17 aprile 2026 alle ore 17:59 UTCresolved

   This incident has been resolved. Projects are now loading as expected.

1. 31 marzo 2026 alle ore 15:18 UTCinvestigating

   Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating.

2. 31 marzo 2026 alle ore 16:40 UTCresolved

   This issue has been resolved. Widgets are now correctly loading the production version of projects as expected.

1. 13 marzo 2026 alle ore 15:39 UTCinvestigating

   Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts.

2. 13 marzo 2026 alle ore 15:48 UTCidentified

   Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents.

3. 13 marzo 2026 alle ore 19:37 UTCmonitoring

   Transcripts logs are now being properly captured, but still issues with displaying/fetching them.

4. 13 marzo 2026 alle ore 20:58 UTCresolved

   transcripts working as normal, currently recovering transcripts

1. 12 marzo 2026 alle ore 19:26 UTCinvestigating

   We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project.

2. 13 marzo 2026 alle ore 01:39 UTCmonitoring

   A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases.

3. 13 marzo 2026 alle ore 13:07 UTCresolved

   The issue has been resolved and services are operating normally.

1. 27 febbraio 2026 alle ore 15:18 UTCinvestigating

   We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience.

2. 27 febbraio 2026 alle ore 15:25 UTCresolved

   Services are restored.

1. 23 febbraio 2026 alle ore 15:26 UTCinvestigating

   Multiple users are experiencing issues with projects not loading in the Creator app.

2. 23 febbraio 2026 alle ore 15:48 UTCmonitoring

   A database restart has been completed and services are now operating normally. We are actively monitoring for stability.

3. 23 febbraio 2026 alle ore 16:03 UTCresolved

   Services are operational, and the incident is now resolved.

1. 16 febbraio 2026 alle ore 18:55 UTCinvestigating

   Multiple users report that agents are unable to retrieve information from knowledge base sources.

2. 16 febbraio 2026 alle ore 19:42 UTCidentified

   We have identified the root cause of the issue and are in the process of deploying a fix.

3. 16 febbraio 2026 alle ore 20:09 UTCresolved

   The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.

1. 12 febbraio 2026 alle ore 02:40 UTCinvestigating

   Attempting to load a project shows a spinner and fails to load

2. 12 febbraio 2026 alle ore 03:21 UTCmonitoring

   We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

3. 12 febbraio 2026 alle ore 05:08 UTCresolved

   Services are restored.

1. 30 gennaio 2026 alle ore 11:59 UTCinvestigating

   Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted

2. 30 gennaio 2026 alle ore 12:11 UTCresolved

   The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database.

1. 5 dicembre 2025 alle ore 09:07 UTCidentified

   Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 5 dicembre 2025 alle ore 10:02 UTCresolved

   Cloudflare Outage has been resolved

1. 18 novembre 2025 alle ore 13:58 UTCidentified

   > Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 18 novembre 2025 alle ore 16:59 UTCresolved

   [The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation.

1. 20 ottobre 2025 alle ore 16:38 UTCmonitoring

   The voiceflow.com website is impacted by ongoing issues at AWS, and consequently Webflow: https://status.webflow.com/.

2. 21 ottobre 2025 alle ore 13:14 UTCresolved

   Voiceflow.com is operational, and the Webflow incident is now resolved: https://status.webflow.com/incidents/t0q4jjjdc5qk