Cronologia delle interruzioni di Vonage

1. 4 settembre 2026 alle ore 09:21 UTCinvestigating

   Siamo consapevoli dei problemi che possono avere un impatto sulle e-mail di verifica 2FA nella regione EMEA. Stiamo lavorando per risolvere il problema il prima possibile. Forniamo ulteriori aggiornamenti entro 1 ora. Grazie per la vostra pazienza e comprensione. Se avete domande, si prega di contattare https://www.vonage.com/support/

2. 4 settembre 2026 alle ore 11:03 UTCidentified

   Abbiamo identificato il problema e applicato le fasi iniziali di mitigazione. Continuiamo a lavorare per risolvere il problema che può essere relativo a problemi di posta elettronica 2FA. Continueremo a fornire ulteriori aggiornamenti qui entro 2 ore. Grazie per la vostra pazienza e comprensione. Se avete domande, si prega di contattare https://www.vonage.com/support/

3. 4 settembre 2026 alle ore 12:31 UTCidentified

   Continuiamo a lavorare per risolvere il problema che può avere un impatto sulle e-mail di verifica 2FA nelle regioni EMEA e NAM. Continueremo a fornire ulteriori aggiornamenti qui entro 6 ore. Grazie per la vostra pazienza e comprensione. Se avete domande, si prega di contattare https://www.vonage.com/support/

4. 4 settembre 2026 alle ore 13:52 UTCmonitoring

   I servizi di Vonage continuano a mostrare segni di recupero dopo l'interruzione di oggi nelle e-mail di verifica 2FA. Continueremo a fornire ulteriori aggiornamenti qui entro 6 ore e una volta che il servizio completo è ripristinato. Grazie per la vostra pazienza e comprensione mentre lavoriamo per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

5. 4 settembre 2026 alle ore 14:25 UTCresolved

   I servizi di Vonage sono stati completamente restaurati dopo l'interruzione di servizio di oggi, che ha cominciato a 2026-09-04 08:01 UTC. Risoluzione completa è stata confermata efficace 2026-09-04 13:37 UTC. I clienti colpiti riceveranno un RFO formale. Grazie per la vostra pazienza e comprensione come abbiamo lavorato per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 settembre 2026 alle ore 08:26 UTCinvestigating

   Siamo consapevoli dei problemi che possono avere un impatto sulla vostra analisi storica: consegne programmate, dashboard di analisi storica e query API Stats nella regione EMEA. Stiamo lavorando per risolvere il problema il prima possibile. Forniamo ulteriori aggiornamenti entro 1 ora. Grazie per la vostra pazienza e comprensione. Se avete domande, si prega di contattare https://www.vonage.com/support/

2. 4 settembre 2026 alle ore 09:25 UTCmonitoring

   I servizi di Vonage continuano a mostrare segni di recupero dopo l'interruzione di oggi nell'API di Historical Analytics e Stats. Continueremo a fornire ulteriori aggiornamenti qui entro 6 ore e una volta che il servizio completo è ripristinato. Grazie per la vostra pazienza e comprensione mentre lavoriamo per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

3. 4 settembre 2026 alle ore 10:17 UTCresolved

   I servizi di Vonage sono stati completamente restaurati dopo l'interruzione di servizio di oggi, che ha cominciato a 2026-09-04 07:07 UTC. La risoluzione completa è stata confermata efficace a partire dal 2026-09-04 10:14 UTC. Grazie per la vostra pazienza e comprensione come abbiamo lavorato per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 agosto 2026 alle ore 09:23 UTCinvestigating

   Siamo a conoscenza di problemi che possono avere un impatto sulle chiamate WebRTC. Stiamo lavorando per risolvere il problema il prima possibile. Vi forniremo ulteriori aggiornamenti entro 30 minuti. Grazie per la vostra pazienza e comprensione. Se avete domande, per favore

2. 20 agosto 2026 alle ore 09:31 UTCidentified

   Abbiamo identificato il problema che potrebbe avere un impatto sulle chiamate WebRTC e abbiamo applicato le mitigazioni iniziali. I servizi di Vonage continuano a mostrare segni di recupero dopo l'interruzione di oggi in Continueremo a fornire ulteriori aggiornamenti qui entro 30 minuti e una volta che il servizio completo viene ripristinato. Grazie per la vostra pazienza e comprensione mentre lavoriamo per ripristinare i servizi il più rapidamente possibile.

3. 20 agosto 2026 alle ore 10:11 UTCmonitoring

   I servizi Vonage continuano a mostrare segni di recupero dopo l'interruzione di oggi nelle chiamate WebRTC. Continueremo a fornire ulteriori aggiornamenti e una volta che il servizio completo viene ripristinato. Grazie per la vostra pazienza e comprensione mentre lavoriamo per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare [https://www.vonage.com/support/]

4. 20 agosto 2026 alle ore 10:49 UTCresolved

   I servizi di Vonage sono stati completamente restaurati dopo l'interruzione di servizio di oggi, che ha cominciato a 2026-08-20 08:14 UTC. Risoluzione completa è stata confermata efficace 2026-08-20 08:49 UTC. I clienti colpiti riceveranno un RFO formale. Grazie per la vostra pazienza e comprensione come abbiamo lavorato per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare [https://www.vonage.com/support/]

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 11 agosto 2026 alle ore 00:26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 11 agosto 2026 alle ore 00:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 agosto 2026 alle ore 01:26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 11 agosto 2026 alle ore 03:29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 11 agosto 2026 alle ore 03:45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 11 agosto 2026 alle ore 03:47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 11 agosto 2026 alle ore 08:06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 7 agosto 2026 alle ore 09:21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 7 agosto 2026 alle ore 09:53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 7 agosto 2026 alle ore 10:54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 7 agosto 2026 alle ore 11:19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 7 agosto 2026 alle ore 12:40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 4 agosto 2026 alle ore 12:36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 4 agosto 2026 alle ore 13:05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 29 luglio 2026 alle ore 14:01 UTCinvestigating

   Siamo a conoscenza di problemi che possono influenzare le interazioni vocali in cui viene utilizzato l'Assistente Virtuale, con conseguente input Virtual Assistant non essere più catturato. Stiamo lavorando per risolvere il problema il prima possibile. Forniamo ulteriori aggiornamenti entro 1 ora. Grazie per la vostra pazienza e comprensione. Se avete domande, https://www.vonage.com/support/

2. 29 luglio 2026 alle ore 14:15 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 29 luglio 2026 alle ore 14:28 UTCmonitoring

   I servizi Vonage continuano a mostrare segni di recupero dopo l'interruzione di oggi in AI Studio Virtual Assistant. Continueremo a fornire ulteriori aggiornamenti qui entro 12 ore, e una volta che il servizio completo è ripristinato. Grazie per la vostra pazienza e comprensione mentre lavoriamo per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

4. 29 luglio 2026 alle ore 20:49 UTCresolved

   I servizi di Vonage sono stati completamente restaurati a seguito dell’esaurimento del servizio di oggi, iniziato a 2026-07-29 13:40 UTC. Risoluzione completa è stata confermata efficace 2026-07-29 14:09 UTC. Riceverai un RFO formale. Grazie per la vostra pazienza e comprensione come abbiamo lavorato per ripristinare i servizi il più rapidamente possibile.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 luglio 2026 alle ore 09:53 UTCinvestigating

   Siamo a conoscenza di problemi che possono influenzare alcune chiamate in entrata in cui viene utilizzato l'Assistente Virtuale, con conseguente uscita di Assistente Virtuale non viene più catturato. Stiamo lavorando per risolvere il problema il prima possibile. Forniamo ulteriori aggiornamenti entro 1 ora. Grazie per la vostra pazienza e comprensione. Se avete domande, https://www.vonage.com/support/

2. 24 luglio 2026 alle ore 11:17 UTCmonitoring

   I servizi di Vonage continuano a mostrare segni di recupero dopo l'interruzione di oggi in Virtual Assistant. Continueremo a fornire ulteriori aggiornamenti qui entro 4 ore, e una volta che il servizio completo è ripristinato. Grazie per la vostra pazienza e comprensione mentre lavoriamo per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

3. 24 luglio 2026 alle ore 15:11 UTCresolved

   I servizi di Vonage sono stati completamente restaurati dopo l'interruzione di servizio di oggi, che ha cominciato a 2026-07-24 08:06 UTC. Risoluzione completa è stata confermata efficace 2026-07-24 09:17 UTC. I clienti colpiti riceveranno un RFO formale. Grazie per la vostra pazienza e comprensione come abbiamo lavorato per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 luglio 2026 alle ore 11:49 UTCinvestigating

   Siamo a conoscenza di problemi che possono avere un impatto alcune delle vostre chiamate instradate su GTT Session Border Controllers (SBCs) nella regione EMEA a causa di un outage di terze parti. Stiamo lavorando per risolvere il problema il prima possibile. Forniamo ulteriori aggiornamenti entro 1 ora. Grazie per la vostra pazienza e comprensione. Se avete domande, si prega di contattare https://www.vonage.com/support/

2. 23 luglio 2026 alle ore 13:02 UTCidentified

   A seguito di un'interruzione segnalata da GTT, stiamo monitorando l'impatto su alcuni servizi di Vonage, che potrebbero aver influenzato le chiamate nella regione EMEA. Stiamo lavorando a stretto contatto con GTT mentre lavorano per risolvere il problema. Continueremo a fornire ulteriori aggiornamenti entro 6 ore. Grazie per la vostra pazienza e comprensione. Se avete domande, si prega di contattare https://www.vonage.com/support/

3. 23 luglio 2026 alle ore 16:58 UTCmonitoring

   Grazie per la vostra pazienza dopo che GTT ha segnalato outage prima di oggi che potrebbe aver influenzato le vostre chiamate attraverso i servizi GTT. GTT ha identificato il problema e applicato le mitigazioni iniziali, e continua a segnalare i primi segni di recupero attraverso i servizi colpiti. Rimaniamo impegnati con loro mentre il recupero continua. Forniamo ulteriori aggiornamenti entro 24 ore e una volta che il servizio completo è ripristinato. Se avete domande, si prega di contattare https://www.vonage.com/support/

4. 23 luglio 2026 alle ore 17:56 UTCresolved

   I servizi di Vonage sono stati completamente restaurati dopo l'interruzione di servizio di oggi segnalato da GTT, che ha cominciato a 2026-07-23 09:44:28 UTC. Risoluzione completa dell'incidente è stata confermata da GTT efficace 2026-07-23 14:25 UTC. I clienti colpiti riceveranno un RFO formale. Grazie per la vostra pazienza e comprensione come abbiamo lavorato con GTT per ripristinare i servizi il più rapidamente possibile. Se avete domande, si prega di contattare https://www.vonage.com/support/

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 9 luglio 2026 alle ore 06:42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 luglio 2026 alle ore 07:22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 9 luglio 2026 alle ore 11:51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 6 luglio 2026 alle ore 14:28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 6 luglio 2026 alle ore 14:59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 6 luglio 2026 alle ore 16:35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 luglio 2026 alle ore 10:56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 luglio 2026 alle ore 16:29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 3 luglio 2026 alle ore 11:12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 luglio 2026 alle ore 05:11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 luglio 2026 alle ore 06:59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2 luglio 2026 alle ore 09:27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 1 luglio 2026 alle ore 16:00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 1 luglio 2026 alle ore 16:58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 1 luglio 2026 alle ore 19:25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 30 giugno 2026 alle ore 18:35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 30 giugno 2026 alle ore 19:37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 1 luglio 2026 alle ore 12:22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 26 giugno 2026 alle ore 12:54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 26 giugno 2026 alle ore 13:08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 26 giugno 2026 alle ore 19:31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 29 giugno 2026 alle ore 05:11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 19 giugno 2026 alle ore 12:08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 19 giugno 2026 alle ore 14:51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 19 giugno 2026 alle ore 19:54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 16 giugno 2026 alle ore 17:02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 16 giugno 2026 alle ore 17:46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 giugno 2026 alle ore 18:19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 12 giugno 2026 alle ore 15:51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 15 giugno 2026 alle ore 17:30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 giugno 2026 alle ore 15:27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 9 giugno 2026 alle ore 16:29 UTCinvestigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 giugno 2026 alle ore 18:13 UTCinvestigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 10 giugno 2026 alle ore 19:08 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 11 giugno 2026 alle ore 17:39 UTCmonitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 11 giugno 2026 alle ore 20:40 UTCresolved

   This incident has been resolved.