Cronologia delle interruzioni di Wave

1. 13 ottobre 2026 alle ore 15:27 UTCmonitoring

   Abbiamo identificato un errore in-app sulle vendite e pagamenti > Pagamenti pagina per alcuni utenti di Wave Payments. Gli utenti possono vedere una data di deposito errata stimata di lunedì 12 ottobre. Questa data non ha correttamente fattore nella vacanza in banca che ha avuto luogo ieri. I pagamenti stanno elaborando come previsto, e arriverà ancora nei nostri standard business day timeline che escludono fine settimana e giorni festivi. Ci scusiamo per l'esperienza non chiara.

2. 13 ottobre 2026 alle ore 17:14 UTCresolved

   Abbiamo identificato un errore in-app sulle vendite e pagamenti > Pagamenti pagina per alcuni utenti di Wave Payments. Gli utenti possono vedere una data di deposito errata stimata di lunedì 12 ottobre. Questa data non ha correttamente fattore nella vacanza in banca che ha avuto luogo ieri. I pagamenti stanno elaborando come previsto, e arriverà ancora nei nostri standard business day timeline che escludono fine settimana e giorni festivi. Abbiamo rilasciato una correzione che eviterà il problema in casi futuri, ma alcuni pagamenti possono ancora mostrare una data di pagamento errata 12 ottobre. Ci scusiamo per l'esperienza non chiara.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 ottobre 2026 alle ore 16:13 UTCinvestigating

   Stiamo attualmente indagando su questo problema.

2. 5 ottobre 2026 alle ore 16:15 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 5 ottobre 2026 alle ore 16:56 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

4. 5 ottobre 2026 alle ore 17:10 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 5 ottobre 2026 alle ore 17:15 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 ottobre 2026 alle ore 15:28 UTCinvestigating

   Stiamo attualmente indagando su un problema che sta causando una certa latenza in diverse pagine di Wave. L'accesso all'utente può essere influenzato e condivideremo ulteriori informazioni quando è disponibile.

2. 1 ottobre 2026 alle ore 15:42 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 1 ottobre 2026 alle ore 15:53 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 settembre 2026 alle ore 06:49 UTCinvestigating

   Stiamo indagando sui rapporti che i clienti non possono accedere a Wave. Ulteriori aggiornamenti da seguire.

2. 22 settembre 2026 alle ore 07:22 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 22 settembre 2026 alle ore 07:30 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 agosto 2026 alle ore 01:35 UTCinvestigating

   We are investigating reports of delays or failures occurring with receipt scan uploads. Further updates to follow.

2. 8 agosto 2026 alle ore 01:54 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. Further updates will be posted as new information becomes available.

3. 8 agosto 2026 alle ore 01:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8 agosto 2026 alle ore 02:32 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. We are continuing to monitor the issue.

5. 8 agosto 2026 alle ore 03:10 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads may still be affected. We are continuing to monitor the issue.

6. 8 agosto 2026 alle ore 04:09 UTCresolved

   This incident has been resolved. Receipts may take a few minutes to fully upload. If you attempted a receipt upload between 7:13 PM and 11:08 PM on Friday, August 7, 2026, please re-upload your receipt.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 19:43 UTCinvestigating

   Stiamo indagando sui rapporti che le fatture e le stime via e-mail non includono il logo aziendale sul PDF allegato. Il logo aziendale non è incluso anche su fatture o e-mail esportate come PDF. Ulteriori aggiornamenti da seguire.

2. 29 luglio 2026 alle ore 20:06 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 luglio 2026 alle ore 20:20 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 giugno 2026 alle ore 16:57 UTCinvestigating

   Stiamo indagando su un problema che blocca alcuni utenti dal salvare i loro fogli di tempo per payroll. Gli utenti sono incoraggiati a risolvere i loro browser per vedere se questo risolve il problema. Condividiamo gli aggiornamenti come diventano disponibili.

2. 23 giugno 2026 alle ore 18:59 UTCmonitoring

   Una correzione è stata implementata per il problema dei fogli di tempo, e stiamo monitorando.

3. 23 giugno 2026 alle ore 19:20 UTCresolved

   Il problema è stato risolto. Ci scusiamo per l'interruzione.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 giugno 2026 alle ore 15:17 UTCmonitoring

   Wave is currently impacted by an payroll incident occurring with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. Our 3rd party partner expects these payments to still land today, though arriving later than expected. Further updates will be posted as new information becomes available.

2. 18 giugno 2026 alle ore 18:42 UTCmonitoring

   Wave is monitoring the payroll incident that occurred with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. All impacted delayed payments will still land today.

3. 19 giugno 2026 alle ore 01:05 UTCresolved

   As it turns out, some impacted payroll deposits will be delayed past June 18th. We have reached out to those impacted employers directly. Beyond those impacted, the incident has been resolved between our 3rd party partner and their banking partner.

1. 1 giugno 2026 alle ore 22:46 UTCidentified

   We are investigating reports that customers are unable to access Wave. Further updates to follow.

2. 1 giugno 2026 alle ore 23:31 UTCresolved

   We have resolved the issues that were affecting the sign in page.

1. 22 maggio 2026 alle ore 19:46 UTCmonitoring

   We have identified an issue that led to a delay in payout delivery for some U.S. Wave Payments customers. The issue has been resolved, and we will reach out to impacted customers with further details.

2. 26 maggio 2026 alle ore 15:49 UTCresolved

   We have reached out to the impacted customers, and the issue is resolved.

1. 8 maggio 2026 alle ore 14:43 UTCinvestigating

   We are investigating an issue that is causing login and page errors for some users across the Wave platform. We will share updates when they become available.

2. 8 maggio 2026 alle ore 15:30 UTCresolved

   The issue has been resolved. We apologize for the interruption to your Wave experience today.

1. 8 maggio 2026 alle ore 03:23 UTCinvestigating

   We are currently investigating an increase in errors across Wave. Some users may experience difficulty accessing certain pages or their Wave account altogether.

2. 8 maggio 2026 alle ore 03:41 UTCresolved

   The issue has been resolved. We apologize for the interruption today.

1. 5 maggio 2026 alle ore 21:18 UTCinvestigating

   We are currently investigating an issue that is preventing a subset of users from logging into their Wave accounts properly. We will share more information as it becomes available.

2. 5 maggio 2026 alle ore 22:36 UTCresolved

   The issue has been resolved. We apologize for the interruption today.

1. 29 aprile 2026 alle ore 17:32 UTCinvestigating

   We have identified and are investigating an issue causing scheduled recurring invoices to not be generated. Automatic recurring charges that happen through those recurring invoices are also impacted due to this. Creating and sending individual invoices, as well as payments against individual invoices are not affected at this time. We thank you for your patience and we will share updates on next steps as they become available.

2. 29 aprile 2026 alle ore 19:35 UTCmonitoring

   We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.

3. 29 aprile 2026 alle ore 21:47 UTCresolved

   We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.

1. 20 aprile 2026 alle ore 17:16 UTCinvestigating

   We are currently investigating an issue leading to increased errors on invoicing-related pages in Wave, for some Wave users and/or their clients.

2. 20 aprile 2026 alle ore 18:31 UTCresolved

   This incident has been resolved. Thank you for your patience and we apologize for the interruption today.

1. 14 aprile 2026 alle ore 20:25 UTCidentified

   Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.

2. 14 aprile 2026 alle ore 20:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 aprile 2026 alle ore 21:01 UTCresolved

   This incident has been resolved.

1. 13 aprile 2026 alle ore 18:20 UTCinvestigating

   We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/

2. 14 aprile 2026 alle ore 13:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 aprile 2026 alle ore 19:44 UTCmonitoring

   We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

4. 14 aprile 2026 alle ore 20:06 UTCresolved

   We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

1. 9 aprile 2026 alle ore 13:51 UTCmonitoring

   Wave is currently impacted by an incident occurring with our Payroll partner. Payroll users might find that taking Payroll related actions is delayed or some pages are not loading. Our partner has released a fix and we are monitoring. Further updates will be posted as new information becomes available.

2. 9 aprile 2026 alle ore 17:06 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 9 aprile 2026 alle ore 17:07 UTCresolved

   Issue is now resolved. We thank you for your patience.

1. 20 marzo 2026 alle ore 16:26 UTCmonitoring

   Wave is currently impacted by an incident occurring with one of our 3rd party partners. Google Play billing is experiencing an issue, impacting existing Wave customers on Android from upgrading to Pro or Receipts Plans via mobile. New Wave customers on Android are also blocked from completing sign-up via mobile. Web application access and sign-up is not impacted. Further updates will be posted as new information becomes available.

2. 20 marzo 2026 alle ore 21:05 UTCresolved

   This incident has been resolved on the Google Play side, and Android billing should now work as expected.

1. 12 marzo 2026 alle ore 17:23 UTCinvestigating

   We are investigating reports that invoices and estimate emails are not sending to recipients. Further updates to follow.

2. 12 marzo 2026 alle ore 17:51 UTCresolved

   Issues with invoice and estimate emails not being sent to recipients has been resolved. We apologize for the inconvenience during this time.