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    Cronologia delle interruzioni di Wodify Public

    46 Wodify Public incidents · giugno 2020 — official updates, affected components, duration and resolution details.

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    Inviare Email Paused

    Inizio 6 settembre 2026 alle ore 19:50 UTC · 21h 51m

    OutageIncidente critico
    Componenti interessati
    Automated Emails
    1. 6 settembre 2026 alle ore 19:50 UTCinvestigating

      Stiamo attualmente cercando un problema che impedisce alle e-mail di inviare via Wodify. Mi dispiace per l'inconveniente.

    2. 7 settembre 2026 alle ore 17:39 UTCinvestigating

      Le email stanno inviando normalmente.

    3. 7 settembre 2026 alle ore 17:40 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Indisponibilità - AWS Problema

    Inizio 16 luglio 2026 alle ore 08:27 UTC · In corso

    Pending
    Componenti interessati
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppAutomated EmailsDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 16 luglio 2026 alle ore 08:27 UTCinvestigating

      Stiamo attualmente indagando su un problema AWS con Cloudfront che causa un'interruzione. Il servizio deve essere ripristinato presto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Reporting Unavailability

    Inizio 19 maggio 2026 alle ore 11:58 UTC · 27m

    IssuesIncidente minore
    Componenti interessati
    Reporting Database
    1. 19 maggio 2026 alle ore 11:58 UTCidentified

      We are currently investigation an issue related to our reporting functionality. It is being addressed currently and we expect a resolution soon.

    2. 19 maggio 2026 alle ore 12:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 maggio 2026 alle ore 12:26 UTCresolved

      This incident has been resolved.

    Partial Service Degradation Due to AWS Outage

    Inizio 20 ottobre 2025 alle ore 13:29 UTC · 9h 36m

    Pending
    1. 20 ottobre 2025 alle ore 13:29 UTCmonitoring

      We’re aware of intermittent service disruptions currently affecting parts of the Wodify platform. The issue originates from a broader outage with one of our key technology partners, Amazon Web Services (AWS), which is impacting many online services beyond Wodify. We’re closely monitoring the situation and will restore full functionality as soon as AWS resolves the underlying issue. We’ll continue to share updates as we learn more. Thanks for your patience and understanding — we know how important reliable access is to your business.

    2. 20 ottobre 2025 alle ore 23:05 UTCresolved

      This incident has been resolved.

    Automated Email Sending Delay.

    Inizio 31 luglio 2025 alle ore 23:56 UTC · 1h 38m

    OutageIncidente maggiore
    Componenti interessati
    Automated Emails
    1. 31 luglio 2025 alle ore 23:56 UTCidentified

      We are currently working to resolve the issue with Automated email and a delay of sending.

    2. 1 agosto 2025 alle ore 01:34 UTCresolved

      This incident has been resolved.

    Partial Outage

    Inizio 12 giugno 2025 alle ore 18:45 UTC · 3h 3m

    IssuesIncidente minore
    Componenti interessati
    Wodify Client Mobile App
    1. 12 giugno 2025 alle ore 18:45 UTCinvestigating

      We’re aware of a service disruption that’s currently affecting both the Client App and Kiosk Plus. The issue stems from a broader outage with one of our key technology partners, Amazon Web Services (AWS), This is impacting many online services beyond Wodify. We’re closely tracking the situation and working to bring everything back to normal as soon as possible. We’ll keep you updated as we learn more. Thanks for your patience and understanding — we know how important these tools are to your business.

    2. 12 giugno 2025 alle ore 21:48 UTCresolved

      This incident has been resolved.

    Partial Outage: Online Sales Portal

    Inizio 23 aprile 2025 alle ore 17:28 UTC · 10m

    OutageIncidente maggiore
    Componenti interessati
    Online Sales Portal
    1. 23 aprile 2025 alle ore 17:28 UTCinvestigating

      We’re currently experiencing degraded performance issues with Online Sales Portal. We apologize for any inconvenience this may have caused. Our team is working to restore normal functionality as quickly as possible.

    2. 23 aprile 2025 alle ore 17:38 UTCresolved

      This incident has been resolved.

    Outage: Automated Email Delivery

    Inizio 10 aprile 2025 alle ore 17:35 UTC · 6h 8m

    OutageIncidente critico
    Componenti interessati
    Automated Emails
    1. 10 aprile 2025 alle ore 17:35 UTCidentified

      We’re currently experiencing degraded performance issues with Automated Email Delivery. Our team is currently working to restore normal functionality. We apologize for any inconvenience this may have caused.

    2. 10 aprile 2025 alle ore 23:42 UTCresolved

      This incident has been resolved.

    Service Outage

    Inizio 6 settembre 2024 alle ore 18:31 UTC · 22m

    OutageIncidente critico
    Componenti interessati
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 6 settembre 2024 alle ore 18:31 UTCidentified

      We’re experiencing a service outage. Our team is currently working to restore the service. We apologize for any inconvenience.

    2. 6 settembre 2024 alle ore 18:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 settembre 2024 alle ore 18:53 UTCresolved

      This incident has been resolved.

    Reporting Data Process Interruption

    Inizio 1 agosto 2024 alle ore 14:43 UTC · 5h 27m

    IssuesIncidente minore
    Componenti interessati
    Reporting Database
    1. 1 agosto 2024 alle ore 14:43 UTCmonitoring

      The nightly timer that updates all customer data in reporting was not completed. Reporting is available, but will be one day out of date. The problem has identified and the process will run tonight. We apologize for the inconvenience.

    2. 1 agosto 2024 alle ore 20:10 UTCresolved

      This incident has been resolved.

    Infrastructure Irregularities

    Inizio 19 luglio 2024 alle ore 05:56 UTC · 1d 12h

    OutageIncidente critico
    Componenti interessati
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 19 luglio 2024 alle ore 05:56 UTCinvestigating

      We are currently investigating this issue.

    2. 19 luglio 2024 alle ore 06:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 luglio 2024 alle ore 11:51 UTCidentified

      Global issue identified. We are working to restore service. https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html

    4. 19 luglio 2024 alle ore 14:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 25 luglio 2024 alle ore 18:05 UTCresolved

      This incident has been resolved.

    Investigating issues

    Inizio 17 giugno 2024 alle ore 16:38 UTC · 58m

    OutageIncidente maggiore
    Componenti interessati
    Database Server
    1. 17 giugno 2024 alle ore 16:38 UTCinvestigating

      We are investigating issues and will provide updates here soon.

    2. 17 giugno 2024 alle ore 17:36 UTCresolved

      This incident has been resolved.

    Issue to Class List / Calendar pages

    Inizio 20 marzo 2024 alle ore 19:27 UTC · 1h 33m

    IssuesIncidente minore
    Componenti interessati
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 20 marzo 2024 alle ore 19:27 UTCinvestigating

      We are currently investigating this issue.

    2. 20 marzo 2024 alle ore 21:00 UTCresolved

      This incident has been resolved.

    Under Maintenance

    Inizio 11 luglio 2023 alle ore 14:56 UTC · 6m

    OutageIncidente critico
    Componenti interessati
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 11 luglio 2023 alle ore 14:56 UTCinvestigating

      We’re experiencing a service issue which we expect to have resolved shortly.

    2. 11 luglio 2023 alle ore 15:02 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 luglio 2023 alle ore 15:03 UTCresolved

      This incident has been resolved.

    Point of Sale Outage

    Inizio 10 febbraio 2023 alle ore 13:36 UTC · 2h 49m

    OutageIncidente maggiore
    Componenti interessati
    Online Sales PortalPOS Mobile App
    1. 10 febbraio 2023 alle ore 13:36 UTCinvestigating

      An upgrade of our encryption system is running longer than anticipated but should complete within the next few hours at which point full functionality will be restored.

    2. 10 febbraio 2023 alle ore 13:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 febbraio 2023 alle ore 15:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 febbraio 2023 alle ore 15:47 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 10 febbraio 2023 alle ore 16:25 UTCresolved

      This incident has been resolved.

    Investigating issues with Reporting and Insights

    Inizio 24 gennaio 2023 alle ore 17:56 UTC · 16h 19m

    OutageIncidente maggiore
    Componenti interessati
    Reporting Database
    1. 24 gennaio 2023 alle ore 17:56 UTCinvestigating

      We are investigating issues with Reporting and Insights and will provide updates here soon.

    2. 25 gennaio 2023 alle ore 10:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 gennaio 2023 alle ore 10:15 UTCresolved

      This incident has been resolved.

    Email Platform - Mailchimp Transactional Down

    Inizio 5 gennaio 2023 alle ore 01:25 UTC · 1h 53m

    Pending
    Componenti interessati
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 5 gennaio 2023 alle ore 01:25 UTCmonitoring

      The platform we use to send out emails through Wodify is experiencing a connection issue. We are closely monitoring the status. You can also follow along here:https://twitter.com/MailchimpStatus We'll provide an update as soon as the email service is restored.

    2. 5 gennaio 2023 alle ore 03:18 UTCresolved

      Thank you for your patience. The connection issue reported by the email platform has now been resolved. All emails will be sent as expected. Please for more details, please check out: https://twitter.com/MailchimpStatus

    partial outage

    Inizio 23 ottobre 2022 alle ore 12:53 UTC · 1h 46m

    OutageIncidente maggiore
    Componenti interessati
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalPOS Mobile App
    1. 23 ottobre 2022 alle ore 12:53 UTCinvestigating

      We’re currently experiencing degraded performance issues with Wodify Core. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We'll update you soon!

    2. 23 ottobre 2022 alle ore 14:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 ottobre 2022 alle ore 14:39 UTCresolved

      While conducting server maintenance there was an issue with one of our servers. We were able to isolate the issue and deploy a fix. This incident has been resolved. We apologize for any inconvenience this may have caused and will continue to monitor the status. Thank you for your patience and understanding.

    App Reinstall Required for Some Users

    Inizio 9 settembre 2022 alle ore 13:25 UTC · 5h 36m

    IssuesIncidente minore
    Componenti interessati
    Wodify Client Mobile App
    1. 9 settembre 2022 alle ore 13:25 UTCinvestigating

      We are currently investigating the cause of this issue. In the meantime please reinstall your mobile app if your mobile app screen is not loading.

    2. 9 settembre 2022 alle ore 18:59 UTCinvestigating

      If any issue persists with loading the client app please reinstall. Thank you.

    3. 9 settembre 2022 alle ore 19:01 UTCresolved

      This incident has been resolved.

    Intermittent 503 Errors

    Inizio 9 agosto 2022 alle ore 15:18 UTC · 1d 3h

    Pending
    Componenti interessati
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 9 agosto 2022 alle ore 15:18 UTCinvestigating

      We are currently investigating the issue.

    2. 9 agosto 2022 alle ore 20:17 UTCmonitoring

      Site is operational - elevated monitoring ongoing

    3. 10 agosto 2022 alle ore 19:12 UTCresolved

      Incident resolved. Additional compute power added.