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    Cronologia delle interruzioni di Wufoo

    53 Wufoo incidents · aprile 2018 — official updates, affected components, duration and resolution details.

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    Urgent preventive security maintenance

    Inizio 21 ottobre 2026 alle ore 18:38 UTC · 4h 41m

    OutageIncidente critico
    1. 21 ottobre 2026 alle ore 18:38 UTCinvestigating

      We have temporarily taken our Wufoo service offline to perform urgent preventive security maintenance.  Please note that there is no evidence of a security breach or compromise to our systems or customer data. We are proactively taking these measures as a preemptive step to ensure full protection across our service. Our engineering and security teams are actively applying the necessary updates and testing. We expect to bring Wufoo back online as soon as maintenance is complete. Thank you for your patience and understanding.

    2. 21 ottobre 2026 alle ore 22:43 UTCmonitoring

      Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We're monitoring closely. In the short term, file uploads may not work as expected, and some upload limits may apply. Our teams are working to bring uploads fully back to normal.

    3. 21 ottobre 2026 alle ore 23:18 UTCresolved

      Incident is Resolved. Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.

    Il modulo di salvataggio porta ad un errore

    Inizio 15 ottobre 2026 alle ore 23:04 UTC · 3h 1m

    Pending
    1. 15 ottobre 2026 alle ore 23:04 UTCinvestigating

      Stiamo attualmente indagando su questo problema.

    2. 16 ottobre 2026 alle ore 00:42 UTCmonitoring

      Una soluzione è stata implementata. Il modulo di risparmio dovrebbe funzionare, ma stiamo monitorando il risultato per un periodo di tempo prima di chiamare questo incidente come risolto.

    3. 16 ottobre 2026 alle ore 02:05 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    I clienti non sono in grado di contattare il supporto tramite il nostro Centro assistenza chatbot

    Inizio 14 luglio 2026 alle ore 19:16 UTC · 50m

    Pending
    1. 14 luglio 2026 alle ore 19:16 UTCinvestigating

      Questo problema impedisce ai clienti di raggiungere un agente dal vivo o di inviare un caso di supporto e-mail attraverso di esso. Gli utenti vedranno "Ci sono stati problemi di connessione al supporto. Si prega di riprovare più tardi" o "C'era un problema tecnico che la collega al nostro team di supporto. Si prega di riprovare più tardi". Siamo consapevoli e ci stiamo occupando.

    2. 14 luglio 2026 alle ore 19:58 UTCidentified

      Il problema è stato identificato e si sta attuando una correzione.

    3. 14 luglio 2026 alle ore 20:00 UTCmonitoring

      Una soluzione è stata implementata e stiamo monitorando i risultati.

    4. 14 luglio 2026 alle ore 20:06 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    "Please enter a valid date in MM/DD/YYYY format" error appearing for valid dates

    Inizio 5 febbraio 2026 alle ore 17:48 UTC · 27m

    Pending
    1. 5 febbraio 2026 alle ore 17:48 UTCinvestigating

      We are currently investigating this issue.

    2. 5 febbraio 2026 alle ore 17:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 febbraio 2026 alle ore 18:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 febbraio 2026 alle ore 18:15 UTCresolved

      This incident has been resolved.

    AWS issue impact

    Inizio 20 ottobre 2025 alle ore 14:55 UTC · 4h 39m

    OutageIncidente maggiore
    1. 20 ottobre 2025 alle ore 14:55 UTCmonitoring

      Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).

    2. 20 ottobre 2025 alle ore 19:34 UTCresolved

      This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

    Wufoo Zapier integration is currently failing

    Inizio 28 agosto 2025 alle ore 09:12 UTC · 1h 11m

    Pending
    1. 28 agosto 2025 alle ore 09:12 UTCinvestigating

      We are currently investigating an issue with the Zapier integration.

    2. 28 agosto 2025 alle ore 10:23 UTCresolved

      This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.

    Error when duplicating forms on the New Experience

    Inizio 16 maggio 2025 alle ore 13:38 UTC · 35m

    OutageIncidente maggiore
    1. 16 maggio 2025 alle ore 13:38 UTCinvestigating

      We are currently investigating the issue. The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.

    2. 16 maggio 2025 alle ore 14:13 UTCresolved

      This incident has been resolved.

    Redirect issues when submitting forms

    Inizio 6 febbraio 2025 alle ore 21:30 UTC · 0m

    OutageIncidente maggiore
    1. 6 febbraio 2025 alle ore 22:34 UTCresolved

      We experienced a few hiccups with redirects and form submissions. When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect. For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment. For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.

    Intermittent Issues Accessing Some Live Forms & Form Redirects

    Inizio 3 dicembre 2024 alle ore 20:35 UTC · 43d 0h

    OutageIncidente maggiore
    1. 3 dicembre 2024 alle ore 20:35 UTCinvestigating

      We are currently investigating this issue.

    2. 3 dicembre 2024 alle ore 21:35 UTCinvestigating

      There are multiple areas of Wufoo experiencing issues at the moment, including: - Some forms returning blank pages when loading - Issues with embedded form redirects - Issues related to the PayPal integration - Errors with form editing The team is working on each of these and we will be providing additional updates as we have them.

    3. 4 dicembre 2024 alle ore 00:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 4 dicembre 2024 alle ore 16:56 UTCmonitoring

      There are multiple areas of Wufoo experiencing issues at the moment, including: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro) - Issues with Notification Emails The team is actively working on each of these and we will be providing additional updates as we have them.

    5. 5 dicembre 2024 alle ore 03:32 UTCmonitoring

      Resolved Issues in Wufoo The following issues have been resolved, and these functionalities are now working correctly: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues with Notification Emails - Some forms returning blank pages when loading - Errors with form editing - Issues with the PayPal Standard integration Ongoing Issue We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.

    6. 9 aprile 2025 alle ore 20:34 UTCresolved

      Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments

    Issue impacting log in and logged in experience.

    Inizio 26 novembre 2024 alle ore 02:29 UTC · 6h 35m

    OutageIncidente maggiore
    1. 26 novembre 2024 alle ore 02:29 UTCinvestigating

      We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.

    2. 26 novembre 2024 alle ore 02:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 novembre 2024 alle ore 02:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 novembre 2024 alle ore 02:43 UTCmonitoring

      A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.

    5. 26 novembre 2024 alle ore 09:04 UTCresolved

      This incident has been resolved.

    Issues with notification emails

    Inizio 31 ottobre 2024 alle ore 08:00 UTC · 0m

    Pending
    1. 12 novembre 2024 alle ore 19:04 UTCresolved

      Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.

    Issues with logging in to Wufoo

    Inizio 24 aprile 2024 alle ore 16:53 UTC · 4h 26m

    OutageIncidente maggiore
    1. 24 aprile 2024 alle ore 16:53 UTCinvestigating

      We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.

    2. 24 aprile 2024 alle ore 19:50 UTCinvestigating

      We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.

    3. 24 aprile 2024 alle ore 20:35 UTCidentified

      We have identified the issue and are working on implementing a fix.

    4. 24 aprile 2024 alle ore 21:18 UTCresolved

      This issue has been resolved.

    Errors and slow performance

    Inizio 31 gennaio 2023 alle ore 17:35 UTC · 36m

    IssuesIncidente minore
    1. 31 gennaio 2023 alle ore 17:35 UTCinvestigating

      We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.

    2. 31 gennaio 2023 alle ore 18:12 UTCresolved

      This incident has been resolved.

    Wufoo is down

    Inizio 11 agosto 2022 alle ore 00:53 UTC · 1h 25m

    OutageIncidente critico
    1. 11 agosto 2022 alle ore 01:53 UTCidentified

      Wufoo is currently down. We have identified the issue and are working on a fix.

    2. 11 agosto 2022 alle ore 02:12 UTCmonitoring

      We're releasing a fix and are currently monitoring the site.

    3. 11 agosto 2022 alle ore 02:18 UTCresolved

      This incident has been resolved.

    Production Outage

    Inizio 3 giugno 2022 alle ore 01:11 UTC · 35m

    OutageIncidente critico
    1. 3 giugno 2022 alle ore 01:11 UTCinvestigating

      We are currently investigating this issue.

    2. 3 giugno 2022 alle ore 01:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 giugno 2022 alle ore 01:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 giugno 2022 alle ore 01:42 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 3 giugno 2022 alle ore 01:46 UTCresolved

      This incident has been resolved.

    Integration and Payments issues

    Inizio 15 dicembre 2021 alle ore 15:54 UTC · 1h 46m

    Pending
    1. 15 dicembre 2021 alle ore 15:54 UTCinvestigating

      We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.

    2. 15 dicembre 2021 alle ore 16:19 UTCmonitoring

      Issue has been identified in an upstream provider and has been addressed.

    3. 15 dicembre 2021 alle ore 17:40 UTCresolved

      This incident has been resolved.

    Email Outage

    Inizio 28 ottobre 2021 alle ore 19:47 UTC · 4h 37m

    OutageIncidente critico
    1. 28 ottobre 2021 alle ore 19:47 UTCinvestigating

      We are currently investigating this issue.

    2. 28 ottobre 2021 alle ore 21:49 UTCmonitoring

      Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.

    3. 29 ottobre 2021 alle ore 00:23 UTCresolved

      This incident has been resolved.

    Integration issues

    Inizio 21 ottobre 2021 alle ore 22:33 UTC · 54m

    OutageIncidente maggiore
    1. 21 ottobre 2021 alle ore 22:33 UTCinvestigating

      We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.

    2. 21 ottobre 2021 alle ore 23:27 UTCresolved

      This incident has been resolved.

    Wufoo Emergency Maintenance

    Inizio 14 settembre 2021 alle ore 00:18 UTC · 15m

    IssuesIncidente minore
    1. 14 settembre 2021 alle ore 00:18 UTCidentified

      Select outbound integrations may experience issues during this incident.

    2. 14 settembre 2021 alle ore 00:33 UTCresolved

      This incident has been resolved.

    Site Down

    Inizio 3 marzo 2021 alle ore 22:39 UTC · 2h 11m

    OutageIncidente critico
    1. 3 marzo 2021 alle ore 22:39 UTCinvestigating

      We are currently investigating the issue.

    2. 4 marzo 2021 alle ore 00:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 marzo 2021 alle ore 00:50 UTCresolved

      This incident has been resolved.