50 Yellowdig incidents · aprile 2021 — official updates, affected components, duration and resolution details.
Yellowdig's frontend servers are failing due to an issue in the software dependencies. Users may see an error page instead of the application. A patch is being rolled out now
A patch has been rolled out
Yellowdig is experiencing issues with outbound email sending including: notifications, password reset, email verification and weekly recap. We're investigating now
Email sending issues have been temporarily resolved
This incident has been resolved.
During peak traffic on sunday night Yellowdig experience a spike in application latency. The issue was identified and resolved by the on-call response team
There's an identified problem with LTI based authentication. Users may see a "You are not logged in" page after successful LTI launch. This issue is being actively investigated
This issue has been resolved
Yellowdig's backend experience a period of high latency responses due to a server misconfiguration. This issue has been resolved.
A configuration issue caused data submission on the platform to fail. The issue was identified and a patch was rolled out
An issue in Yellowdig's event pipeline caused posts and comments to be omitted from search results. The root cause was identified and fixed
During a period of high traffic, Yellowdig displayed intermittent "503 Gateway" error pages when users attempted to view the application
Yellowdig is experiencing visual display problems, the issue has been identified and a patch is in progress
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Yellowdig users may encounter a "Can't Connect" error when attempting to view the platform, a fix has been identified and is being rolled out
The platform has been stabilized
A configuration issue caused transactions to fail for US customers. A patch was rolled out and is being monitored
This incident has been resolved.
Under certain conditions, users are experiencing errors when attempting to save draft posts. The root cause has been identified and a patch is incoming
This issue has been resolved
Some users are experiencing 502/503 gateway errors when attempting to access https://yellowdig.app. Investigation is ongoing
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Yellowdig experienced higher than normal latency due to a code release. The bad code was recalled and the site has been stabilized.
For a brief period, when non-members attempted to view a community they would see an incorrect "Page Not Found" display. This is is now resolved
A software bug has caused video file attachments and in-browser video recording to fail. Our team has identified the issue and is releasing a patch as soon as possible
There's an issue with community feeds only displaying a few posts. The issue has been identified and a patch is in progress
This issues has been resolved
Some code released today caused issues with creating comments. Some users may see "something went wrong" error messaging when opening the comment editor. The issue has been identified and a patch is being released shortly
The issue has been resolved
There's a Yellowdig wide email sending issue currently affecting the platform. Some invitation or notification emails may not be delivered. Investigation has started
Email sending services have now been restored. Search results still remain latent but will be drained and fully restored within the next few hours
At about 4:00pm eastern time a new code release caused communities using a post pinned to the top to start displaying an "error fetching data" message when loaded. This would have temporarily prevented members from accessing and participating in those communities. We were able to identify the source of the error and deploy a fix that restored normal functionality for all communities by 5:40pm. We apologize for any inconvenience this may have caused.