Abbiamo implementato una correzione dopo aver identificato i problemi che accettano gli eventi tramite l'API Eventi negli Stati Uniti. Gli eventi sono nuovamente accettati, e stiamo monitorando per garantire la stabilità.
resolved
Il problema che riguarda l'API Eventi negli Stati Uniti è stato risolto. Tutti i sistemi sono ora operativi normalmente.
Il problema significa che gli eventi inviati all'API potrebbero non essere stati registrati per l'arco di tempo dalle 19:34 alle 19:48 pm EDT.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Chiedi a Scout Down per i clienti UE
Inizio 3 luglio 2026 alle ore 13:40 UTC · 1d 0h
OutageIncidente maggiore
Componenti interessati
Scout Portal
investigating
Stiamo indagando i rapporti dei problemi con Ask Scout nella Partizione UE
monitoring
Abbiamo mitigato il problema e le discussioni di Ask Scout stanno lavorando nell'UE.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Investigazione di Intermittent Web UI Emissioni
Inizio 2 luglio 2026 alle ore 05:28 UTC · 11m
IssuesIncidente minore
Componenti interessati
Hearsay Platform
investigating
Stiamo attualmente indagando su un problema che riguarda porzioni dell'applicazione web Hearsay. Alcuni utenti possono sperimentare guasti intermittenti durante la navigazione o l'interazione con alcune aree dell'interfaccia web.
L'impatto è limitato al web UI. Le applicazioni mobili, le integrazioni di Salesforce e tutti i processi di backend continuano a funzionare normalmente.
identified
Il problema è stato identificato e si sta attuando una correzione.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Yext Cerca di servire degradato in ambiente UE
Inizio 30 giugno 2026 alle ore 04:00 UTC · 0m
IssuesIncidente minore
resolved
La funzionalità di ricerca semantica in Yext Search aveva elevati tassi di errore nelle nostre regioni dell'UE da 6/29/2026 da 12 AM a 4 AM. Da allora la funzionalità di ricerca semantica è stata risolta.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Errori di analisi
Inizio 29 giugno 2026 alle ore 17:00 UTC · 2h 15m
IssuesIncidente minore
Componenti interessati
Analytics PortalAnalytics QueriesScout Portal
monitoring
Abbiamo identificato elevati tassi di errore nei nostri sistemi di analisi, che influenzano la scheda Analytics nel portale clienti, alcune funzionalità Scout e altre funzionalità correlate a Analytics nel portale clienti. Abbiamo implementato una correzione, e le richieste di Analytics sono attualmente in servizio come normale. Stiamo continuando a monitorare per garantire la stabilità.
resolved
Questo incidente è risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Analytics Errors in EU Environment
Inizio 22 giugno 2026 alle ore 21:30 UTC · 0m
Pending
resolved
In the EU production environment, the Analytics section of the customer portal and the Analytics API experienced elevated error rates from 2026/06/22 9:23 PM UTC until 2026/06/23 9:04 AM UTC. Our engineering team has implemented a fix, and has added additional safeguards to prevent recurrence of similar issues in the future.
Missing Optimization API Tasks
Inizio 11 giugno 2026 alle ore 11:32 UTC · 1d 7h
Pending
resolved
We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST.
We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.
Intermittent errors loading posts in the Hearsay content library for some users
Inizio 4 giugno 2026 alle ore 20:16 UTC · 14m
IssuesIncidente minore
Componenti interessati
Hearsay Social
investigating
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
resolved
We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.
Issues with Async Reports via the Analytics API
Inizio 3 giugno 2026 alle ore 20:15 UTC · 2h 24m
IssuesIncidente minore
Componenti interessati
Analytics Queries
investigating
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
monitoring
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
We will continue to monitor the situation.
resolved
The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
Degraded Performance in Reviews Portal
Inizio 3 giugno 2026 alle ore 08:52 UTC · 2h 11m
IssuesIncidente minore
Componenti interessati
Reviews PortalReview ResponseReview Generation
investigating
We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.
Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.
Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.
monitoring
We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.
We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.
resolved
This incident has been resolved.
Partial Outage in Managed Services ETLs
Inizio 2 giugno 2026 alle ore 17:32 UTC · 1d 0h
Pending
Componenti interessati
Managed Services ETLs
investigating
We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.
identified
The issue has been identified and a fix is being implemented.
resolved
We have completed our impact assessment and are following up directly with any affected clients. We will continue to monitor closely to ensure normal processing is maintained.
postmortem
# **Summary**
From approximately 6:45PM ET on Sunday, June 1, 2026, until 2:06PM ET on Monday, June 2, 2026, a subset of customers using Yext Managed Services ETL workflows experienced processing failures related to a Yext-managed file ingestion service.
During this period, a capacity constraint within a Yext-managed file ingestion service prevented some incoming files from being fully processed, causing downstream ETL processing failures. For a small number of customers, incomplete data resulted in incorrect business hours being published to listing publishers. Subsequent successful ETL runs restored the correct information, and verification completed on June 3 confirmed normal processing had resumed for all affected customers.
# **Root Cause**
The issue occurred when a capacity constraint developed within infrastructure supporting Managed Services file ingestion workflows.
As available capacity was exhausted, some incoming files could not be fully written and were stored as incomplete files. These files were subsequently processed by downstream ETL workflows, resulting in processing failures and data errors issues for a subset of customers.
The issue was not detected immediately because the failure condition was not surfaced by the automated checks and alerts in place at the time. Consequently, the issue was identified after customer impact had begun. We have identified this monitoring gap and are implementing additional monitoring and alerting to improve detection and response times for similar issues.
# **Remediation**
After identifying the issue, the team restored capacity on the affected service, returning file ingestion and processing to normal operation at 2:06PM ET on June 2.
We have identified and are implementing several follow-up actions to prevent similar incidents in the future, including:
* Adding additional monitoring and alerting for critical Managed Services file ingestion infrastructure.
* Implementing automated capacity management and retention controls to reduce the risk of resource exhaustion.
* Improving validation of incoming files so incomplete files are detected and rejected before downstream processing.
LinkedIn monitoring issue – Third-Party API Issue
Inizio 20 maggio 2026 alle ore 12:17 UTC · 4h 20m
OutageIncidente maggiore
Componenti interessati
Hearsay Social
investigating
We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring.
We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.
monitoring
LinkedIn has implemented a fix and we are monitoring results.
resolved
This incident has been resolved.
High Error Rate on Hearsay Application
Inizio 19 maggio 2026 alle ore 15:07 UTC · 1h 11m
IssuesIncidente minore
Componenti interessati
Hearsay Platform
investigating
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
High Error Rate on Hearsay Application
Inizio 15 maggio 2026 alle ore 13:44 UTC · 1h 58m
IssuesIncidente minore
Componenti interessati
Hearsay Platform
investigating
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Listings Portal Errors
Inizio 13 maggio 2026 alle ore 17:24 UTC · 3h 15m
IssuesIncidente minore
Componenti interessati
Listings Portal
monitoring
We have identified errors in the Listings pages within the portal. We have remediated the errors and will continue to monitor the situation.
resolved
This incident has been resolved.
Crawler Runs Delayed
Inizio 12 maggio 2026 alle ore 22:33 UTC · 1d 1h
IssuesIncidente minore
Componenti interessati
Connectors Processing
identified
We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).
identified
Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.
monitoring
We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours.
As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress).
For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.
resolved
This incident has been resolved.
Search Indexing Delays and Review Language Classification Down
Inizio 12 maggio 2026 alle ore 16:09 UTC · 1d 0h
IssuesIncidente minore
Componenti interessati
Reviews PortalSearch Indexing
investigating
Due to some underlying infrastructure issues we are working to resolve, data updates in Yext Search may be delayed and Review Language classification is down in Yext Reviews.
identified
The issue has been identified and a fix is being implemented.
identified
We are continuing to work on a fix for this issue.
monitoring
A fix has been implemented and we are monitoring the impacted systems.
resolved
This incident has been resolved.
US Customer Portal Outage
Inizio 30 aprile 2026 alle ore 21:30 UTC · 0m
Pending
resolved
An issue with the US Customer Portal was identified and mitigated. Between 5:30pm and 6:10pm ET on 4/30/2026, the portal may have been unavailable or the navigation bar may have failed to render. The portal is now operating normally.
Delays in Pages Publishing
Inizio 29 aprile 2026 alle ore 13:34 UTC · 23h 56m
OutageIncidente maggiore
Componenti interessati
Content PortalPages Generation
investigating
We are currently investigating reports of publishing delays for a subset of Pages sites.
identified
The issue has been identified and a fix is being implemented.
monitoring
We have implemented a fix for this issue and publishing has resumed. There was also a partial impact to the Content Portal which has also been mitigated. We will continue to monitor the situation.
resolved
This incident has been resolved.
Analytics API Partial Outage
Inizio 22 aprile 2026 alle ore 09:54 UTC · 3h 35m
OutageIncidente maggiore
Componenti interessati
Analytics Queries
investigating
We are investigating reports of a partial outage in Analytics API
identified
The issue has been identified and a fix is being implemented.
identified
We have mitigated the issue for most affected customers. We are continuing to work on completely resolving the issue.
monitoring
We have remediated the issue. We will continue to monitor the situation.
