57 Zero Hash incidents · agosto 2025 — official updates, affected components, duration and resolution details.
Siamo consapevoli dei timeout di sessione che si verificano attualmente nel finanziamento del conto SDK, che stanno causando guasti di deposito. Il nostro team di ingegneri sta lavorando sul problema. Vi terremo aggiornati.
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Siamo consapevoli di un ritardo nell'elaborazione dei prelievi SOL crypto. Il nostro provider MPC ha indagato il problema e una correzione è stata implementata, stiamo monitorando i risultati.
Tutte le transazioni incise sono state confermate sulla catena.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
La rete Cosmos Mainnet si è fermata al blocco 33.086,740, causando una fuoriuscita a catena temporanea. La Fondazione Cosmos sta indagando attivamente sul problema e forniremo ulteriori aggiornamenti non appena ulteriori informazioni saranno disponibili.
Stiamo ancora monitorando lo stato di Cosmos Mainnet, e fornirà ulteriori aggiornamenti non appena ulteriori informazioni saranno disponibili. Tutti gli altri beni rimangono inalterati.
I validatori Cosmos Hub hanno annunciato che la rete riavvia alle 12:00 UTC (08:00 EDT) oggi, 23 settembre. Continueremo il monitoraggio attraverso il riavvio e confermeremo una volta che i depositi e i prelievi ATOM hanno ripreso completamente. Tutti gli altri beni rimangono inalterati.
La rete Cosmos è stata riavviata con successo, la produzione di blocchi è ripresa e le operazioni sono normali. I depositi e i prelievi ATOM vengono ripresi. Continueremo a monitorare la rete per la stabilità.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Il Cosmos Mainnet ha bloccato il blocco 32.878,318. La questione è stata identificata ed è attualmente in fase di risanamento dalla Fondazione Cosmos. Il nostro team sta monitorando la situazione e fornirà aggiornamenti non appena sono disponibili.
Cosmos Mainnet è tornato alla normale funzionalità.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Il nostro fornitore di tecnologia MPC sta indagando su un problema che completa le transazioni sulla rete XRP I prelievi sulla rete sono ritardati e verranno inviati automaticamente dopo la risoluzione dei problemi
Questo incidente è stato risolto
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Siamo consapevoli dell'alto tasso di errore 503 su /liquidità, /pagamento e /convert withdraw endpoints. Il team sta attivamente cercando in questo e forniremo un aggiornamento in 30 minuti. Nel frattempo le richieste RFQ e le esecuzioni saranno interessate.
Una correzione è stata implementata e gli endpoint interessati sono stati di nuovo a circa 07:00 UTC. Stiamo monitorando i servizi e aggiorneremo una volta che il problema di conferma è completamente risolto.
Questo incidente è stato risolto. Tutti i servizi colpiti sono operativi e stabili. Grazie per la vostra pazienza mentre lavoriamo attraverso questo e ci sentiamo liberi di raggiungere per sostenere se avete domande.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.
All impacted deposits have been credited.
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
We are continuing to work on a fix for this issue.
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
This incident has been resolved.
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.
We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.
We are continuing to investigate this issue.
Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transaction have been confirmed on-chain.
Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.
We are continuing to work on a fix for this issue.
A fix has been implemented by our MPC provider. We are now monitoring the results
This incident has been resolved.
We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available
A fix has been implemented and our Client Portal is functioning as expected.
We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.
A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.
Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.
This incident has been resolved.
We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
We have identified a the root cause and are actively working on a fix.
All impacted transactions have now been confirmed on-chain.
