Cronologia delle interruzioni di Zuora

1. 1 settembre 2026 alle ore 13:57 UTCinvestigating

   Attualmente i nostri ambienti Sandbox centrali stanno vivendo problemi di prestazioni. Il nostro team sta lavorando su questo con la massima priorità. e forniremo ulteriori aggiornamenti come diventano disponibili.

2. 1 settembre 2026 alle ore 14:05 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 1 settembre 2026 alle ore 14:54 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 28 giugno 2026 alle ore 20:59 UTCinvestigating

   Stiamo attualmente indagando su un problema causando ritardi di sincronizzazione dati in Revenue snowflake azioni sicure

2. 28 giugno 2026 alle ore 22:21 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 giugno 2026 alle ore 17:38 UTCinvestigating

   Il nostro team sta attualmente cercando problemi di connettività intermittente che interessano l'API Revenue REST

2. 27 giugno 2026 alle ore 19:06 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 28 giugno 2026 alle ore 17:44 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 giugno 2026 alle ore 18:45 UTCinvestigating

   We are currently investigating this issue.

2. 15 giugno 2026 alle ore 19:14 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 03:37 UTCidentified

   We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

2. 8 maggio 2026 alle ore 10:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 maggio 2026 alle ore 12:53 UTCresolved

   This incident has been resolved.

1. 29 aprile 2026 alle ore 04:39 UTCidentified

   This issue has been identified and a fix is being implemented.

2. 29 aprile 2026 alle ore 04:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 aprile 2026 alle ore 06:48 UTCresolved

   This incident has been resolved.

1. 24 aprile 2026 alle ore 10:39 UTCmonitoring

   A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

2. 24 aprile 2026 alle ore 14:09 UTCresolved

   This incident has been resolved.

1. 10 marzo 2026 alle ore 07:53 UTCinvestigating

   We are currently investigating this issue.

2. 10 marzo 2026 alle ore 10:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 marzo 2026 alle ore 10:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 marzo 2026 alle ore 07:59 UTCresolved

   This incident has been resolved.

1. 28 febbraio 2026 alle ore 19:24 UTCresolved

   During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

1. 9 febbraio 2026 alle ore 07:06 UTCinvestigating

   We are currently investigating this issue.

2. 9 febbraio 2026 alle ore 07:08 UTCinvestigating

   Sandbox Environments are currently down. Our team is working on this with the highest urgency

3. 9 febbraio 2026 alle ore 07:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 9 febbraio 2026 alle ore 09:43 UTCresolved

   Issue is fixed and instances are up and running.

1. 3 febbraio 2026 alle ore 04:58 UTCinvestigating

   Our team is proactively investigating this issue on priority.

2. 3 febbraio 2026 alle ore 06:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 febbraio 2026 alle ore 08:32 UTCresolved

   This incident has been resolved.

1. 28 ottobre 2025 alle ore 15:53 UTCinvestigating

   We are currently investigating this issue.

2. 28 ottobre 2025 alle ore 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 ottobre 2025 alle ore 18:18 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 ottobre 2025 alle ore 19:03 UTCmonitoring

   We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

5. 28 ottobre 2025 alle ore 23:16 UTCmonitoring

   All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

6. 31 ottobre 2025 alle ore 12:02 UTCresolved

   This incident has been resolved.

1. 17 ottobre 2025 alle ore 20:31 UTCidentified

   Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

2. 17 ottobre 2025 alle ore 23:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 ottobre 2025 alle ore 01:56 UTCresolved

   This incident has been resolved.

1. 15 ottobre 2025 alle ore 09:57 UTCmonitoring

   This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

2. 15 ottobre 2025 alle ore 10:20 UTCresolved

   This incident is been resolved

1. 3 settembre 2025 alle ore 22:02 UTCinvestigating

   We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

2. 3 settembre 2025 alle ore 23:29 UTCmonitoring

   We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

3. 4 settembre 2025 alle ore 02:11 UTCresolved

   This incident has been resolved.

1. 6 agosto 2025 alle ore 20:08 UTCresolved

   We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

1. 23 luglio 2025 alle ore 18:49 UTCinvestigating

   We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

2. 23 luglio 2025 alle ore 19:14 UTCmonitoring

   We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

3. 23 luglio 2025 alle ore 23:31 UTCresolved

   The application issue has been resolved as error rates continued to be normal.

1. 21 luglio 2025 alle ore 18:33 UTCinvestigating

   We are actively investigating the issue.

2. 21 luglio 2025 alle ore 19:11 UTCinvestigating

   We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

3. 21 luglio 2025 alle ore 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 luglio 2025 alle ore 20:03 UTCresolved

   This incident has been resolved.

1. 20 luglio 2025 alle ore 11:21 UTCmonitoring

   NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

2. 20 luglio 2025 alle ore 12:05 UTCmonitoring

   We have also identified v2 REST API errors during the impacted period. We continue to monitor.

3. 20 luglio 2025 alle ore 14:29 UTCresolved

   This incident has been resolved.

1. 12 giugno 2025 alle ore 19:26 UTCinvestigating

   We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

2. 12 giugno 2025 alle ore 20:10 UTCmonitoring

   All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

3. 12 giugno 2025 alle ore 20:25 UTCresolved

   This incident has been resolved.