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Accredible の障害履歴

50 Accredible incidents · 2020年10月 — official updates, affected components, duration and resolution details.

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Analytics Service (US Region) Partial Outage

開始 2026年5月8日 5:42 UTC 9h 59m

Outage重大なインシデント

影響を受けたコンポーネント

AWS ec2-us-east-1USA - Analytics

2026年5月8日 5:42 UTCinvestigating
We are currently investigating this issue.
2026年5月8日 8:38 UTCinvestigating
We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.
2026年5月8日 9:14 UTCidentified
The issue has been identified and a fix is being implemented.
2026年5月8日 14:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026年5月8日 14:31 UTCmonitoring
We are continuing to monitor for any further issues.
2026年5月8日 15:41 UTCresolved
The incident has been resolved and all our services are fully functional now.

PDF Image rendering issue - EU server

開始 2026年2月24日 10:33 UTC 12m

Pending

影響を受けたコンポーネント

EU - Rendering (PDF & Image)

2026年2月24日 10:33 UTCidentified
We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.
2026年2月24日 10:45 UTCresolved
This issue has been resolved. The issue lasted approximately 30 mins.

Partial System outage - Third party service outage

開始 2025年11月18日 12:08 UTC 5h 42m

Outage重大なインシデント

影響を受けたコンポーネント

USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard

2025年11月18日 12:08 UTCinvestigating
Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/
2025年11月18日 14:53 UTCmonitoring
Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.
2025年11月18日 17:50 UTCresolved
Our Third-Party provider has confirmed that this issue has been resolved.

Analytics Pages Not Loading - Third-Party service partial outage

開始 2025年10月20日 10:50 UTC 18h 39m

Issues軽微なインシデント

影響を受けたコンポーネント

AWS ec2-us-east-1USA - Analytics

2025年10月20日 10:50 UTCmonitoring
Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
2025年10月20日 16:50 UTCmonitoring
Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
2025年10月21日 5:30 UTCresolved
This incident has been resolved.

Spreadsheet Upload error - Create Credentials

開始 2025年10月6日 14:34 UTC 30m

Issues軽微なインシデント

影響を受けたコンポーネント

EU - CredentialsUSA - CredentialsSandbox - Credentials

2025年10月6日 14:34 UTCidentified
We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
2025年10月6日 14:59 UTCidentified
We are continuing to work on a fix for this issue.
2025年10月6日 15:04 UTCresolved
Issue has been resolved

Performance Degradation for the PWL Domains on USA - Credentials server

開始 2025年9月17日 15:00 UTC 0m

Issues軽微なインシデント

2025年9月17日 16:35 UTCresolved
We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

US Platform Performance Degredation

開始 2025年9月11日 15:25 UTC 3h 36m

Outage重大なインシデント

影響を受けたコンポーネント

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard

2025年9月11日 15:25 UTCinvestigating
We are currently investigating this issue.
2025年9月11日 16:19 UTCinvestigating
We are continuing to investigate this issue.
2025年9月11日 18:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年9月11日 19:01 UTCresolved
This incident has been resolved.

System outage - US Server

開始 2025年9月3日 13:00 UTC 0m

Outage重大なインシデント

2025年9月3日 13:47 UTCresolved
We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

Degraded performance on EU

開始 2025年7月3日 8:27 UTC 3h 5m

Issues軽微なインシデント

影響を受けたコンポーネント

EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard

2025年7月3日 8:27 UTCinvestigating
We are currently investigating this issue.
2025年7月3日 9:02 UTCidentified
The issue has been identified and a fix is being implemented.
2025年7月3日 9:03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年7月3日 11:32 UTCresolved
This incident has been resolved.

Spotlight Directory page is not loading

開始 2025年6月6日 15:03 UTC 0m

Pending

影響を受けたコンポーネント

USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory

2025年6月6日 15:03 UTCresolved
Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

Email delivery delays

開始 2025年1月8日 12:36 UTC 52m

Outage重大なインシデント

影響を受けたコンポーネント

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

2025年1月8日 12:36 UTCidentified
We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.
2025年1月8日 13:28 UTCresolved
This incident has been resolved.

Recipient Activity page is not loading

開始 2025年1月6日 13:19 UTC 28m

Issues軽微なインシデント

影響を受けたコンポーネント

USA - AnalyticsEU - Analytics

2025年1月6日 13:19 UTCinvestigating
We are currently investigating this issue.
2025年1月6日 13:23 UTCinvestigating
We are continuing to investigate this issue.
2025年1月6日 13:30 UTCidentified
The issue has been identified and a fix is being implemented.
2025年1月6日 13:45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2025年1月6日 13:47 UTCresolved
This incident has been resolved.

Partial outage

開始 2024年11月20日 14:48 UTC 3h 12m

Outage重大なインシデント

影響を受けたコンポーネント

USA - Analytics

2024年11月20日 14:48 UTCidentified
We have partial outage - Some users are not able to access analytics
2024年11月20日 17:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2024年11月20日 18:00 UTCresolved
This incident has been resolved.

Insights Analytics Outage on US Region

開始 2024年11月20日 10:06 UTC 1h 37m

Outage重大なインシデント

影響を受けたコンポーネント

USA - Analytics

2024年11月20日 10:06 UTCinvestigating
We are currently investigating this issue.
2024年11月20日 10:19 UTCinvestigating
We are continuing to investigate this issue.
2024年11月20日 10:20 UTCmonitoring
We have identified and fixed the issue. Now we are monitoring the the stability of the systems.
2024年11月20日 11:43 UTCresolved
This incident has been resolved.

Email delivery delays

開始 2024年11月14日 16:45 UTC 3h 41m

Outage重大なインシデント

影響を受けたコンポーネント

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

2024年11月14日 16:45 UTCidentified
The issue has been identified and a fix is being implemented.
2024年11月14日 17:08 UTCidentified
We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.
2024年11月14日 20:27 UTCresolved
This incident has been resolved.

Slow running background jobs

開始 2024年11月6日 20:07 UTC 1h 4m

Issues軽微なインシデント

影響を受けたコンポーネント

USA - APIUSA - Dashboard

2024年11月6日 20:07 UTCmonitoring
We are seeing delays in background processing such as email delivery.
2024年11月6日 21:11 UTCresolved
This incident has been resolved.

Analytics Service (EU Region) Disruption

開始 2024年11月6日 15:14 UTC 59m

Outage重大なインシデント

影響を受けたコンポーネント

EU - Analytics

2024年11月6日 15:14 UTCinvestigating
We are currently investigating this issue.
2024年11月6日 15:32 UTCidentified
The issue has been identified and a fix is being implemented.
2024年11月6日 15:47 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2024年11月6日 16:13 UTCresolved
This incident has been resolved.

System outage

開始 2024年10月8日 12:40 UTC 3h 10m

Outage致命的なインシデント

影響を受けたコンポーネント

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard

2024年10月8日 12:40 UTCinvestigating
We are currently investigating this issue.
2024年10月8日 12:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2024年10月8日 15:50 UTCmonitoring
We are continuing to monitor for any further issues.
2024年10月8日 15:50 UTCresolved
This incident has been resolved.

Degraded Performance on US Platform

開始 2024年6月26日 14:44 UTC 1h 42m

Outage重大なインシデント

影響を受けたコンポーネント

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - AnalyticsUSA - APIUSA - Dashboard

2024年6月26日 14:44 UTCinvestigating
We are currently investigating this issue.
2024年6月26日 15:12 UTCidentified
The issue has been identified and a fix is being implemented.
2024年6月26日 15:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2024年6月26日 16:26 UTCresolved
This incident has been resolved.

PDF Renderer Outage

開始 2024年6月20日 2:13 UTC 2h 44m

Pending

影響を受けたコンポーネント

EU - Rendering (PDF & Image)USA - Rendering (PDF & Image)Sandbox - Rendering (PDF & Image)

2024年6月20日 2:13 UTCinvestigating
We are currently investigating this issue.
2024年6月20日 4:56 UTCinvestigating
We are continuing to investigate this issue.
2024年6月20日 4:57 UTCresolved
This incident has been resolved.

Accredible の障害履歴 | Uptimus