Alertmedia の障害履歴

1. 2026年9月1日 16:40 UTCidentified

   プラットフォーム(通知、脅威警告、インシデント応答、旅行リスク警告)からSMSメッセージや音声配信の配信に影響を及ぼすメッセージ配信プロバイダ(Twilio)の1つで問題を特定しました。 当社のエンジニアリングチームは、インパクトと潜在的な緩和を調査および見直しています。 Twilioと連携して課題を監視しています。 Twilioのステータスページ: https://status.twilio.com/ SMSメッセージのほぼ10%が失敗しています.

2. 2026年9月1日 17:20 UTCidentified

   引き続き、Twilio で問題を監視します。 音声配信機能の問題は特定され、修正が展開されています。 SMS遅延の問題が特定され、エンジニアは修正に取り組んでいます。 Twilioのステータスページ: https://status.twilio.com/

3. 2026年9月1日 17:36 UTCmonitoring

   SMSや音声で修正が適用され、エラーレートの縮小が確認されています。 音声とSMSの機能を正常に戻します。 引き続き、問題を監視します。 Twilioのステータスページ: https://status.twilio.com/

4. 2026年9月1日 18:26 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月4日 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 2026年6月4日 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 2026年6月5日 0:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 2026年6月5日 2:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年6月5日 14:19 UTCresolved

   This incident has been resolved.

1. 2026年6月3日 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 2026年6月3日 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 2026年6月4日 2:09 UTCresolved

   This incident has been resolved.

1. 2026年1月14日 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 2026年1月15日 3:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 2026年1月13日 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 2026年1月13日 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 2026年1月13日 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年1月13日 20:31 UTCresolved

   This incident has been resolved

1. 2025年12月2日 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2025年12月2日 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2025年12月2日 17:46 UTCresolved

   This incident has been resolved.

1. 2025年11月18日 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 2025年11月18日 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 2025年11月14日 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 2025年11月15日 0:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 2025年11月15日 2:27 UTCresolved

   This incident has been resolved.

1. 2025年10月20日 9:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 2025年10月20日 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 2025年10月20日 10:05 UTCidentified

   Updated impacted components

4. 2025年10月20日 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 2025年10月20日 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 2025年10月20日 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 2025年10月20日 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 2025年10月20日 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 2025年10月20日 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 2025年10月20日 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 2025年10月20日 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 2025年10月20日 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 2025年10月21日 9:09 UTCresolved

    This incident has been resolved.

1. 2025年9月26日 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 2025年9月26日 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 2025年9月26日 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月26日 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 2025年5月13日 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 2025年5月13日 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 2025年5月13日 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 2025年5月14日 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 2025年5月14日 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 2025年3月26日 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 2025年3月26日 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 2025年3月11日 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 2025年3月11日 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 2025年3月11日 18:58 UTCresolved

   This incident has been resolved.

1. 2025年2月20日 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 2025年2月20日 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 2025年2月20日 19:56 UTCresolved

   This incident has been resolved.

1. 2025年2月13日 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 2025年2月13日 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 2025年2月13日 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 2025年1月28日 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 2025年1月28日 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 2025年1月28日 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 2024年11月13日 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 2024年11月13日 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 2024年9月26日 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 2024年9月26日 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 2024年9月26日 17:53 UTCresolved

   This incident has been resolved.

1. 2024年4月19日 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 2024年4月19日 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 2024年4月19日 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 2024年4月19日 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 2024年4月19日 21:00 UTCresolved

   This incident has been resolved.