Atera の障害履歴

1. 2026年10月27日 14:39 UTCinvestigating

   一部の顧客はapp.atera.comにアクセスできません。 Cloudflareは、最近のファームウェアのアップグレード後に外部ベンダーファイアウォールを通過するトラフィックに影響を与えるサードパーティの問題を特定しました。 お客様にご満足いただけるサービスがございます。 ERR TIMED OUT 標準的な HTTPS サイト ERR EMPTY RESPONSE 非標準の HTTPS ポート (例、8443) Cloudflareは、ファイアウォールソフトウェアまたはネットワーク設定で、顧客側の変更によってのみ解決できることを助言します。 影響を受ける場合は、ファイアウォールベンダーまたはネットワークチームをご確認ください。 詳細は https://www.cloudflarestatus.com/incidents/dk2obcyw2aew をご覧ください

2. 2026年10月27日 15:23 UTCmonitoring

   Cloudflareは修正を行いました。 詳細は https://www.cloudflarestatus.com/incidents/dk2obcyw2aew をご覧ください

3. 2026年10月27日 15:31 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月19日 6:27 UTCinvestigating

   現在、ログインを遅くしたり失敗したりしています。 一部のユーザーは、サインインできないか、長時間の読み込み時間が表示されることがあります。 チームを調査し、更新を短時間で共有します.

2. 2026年10月19日 6:57 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年10月19日 7:37 UTCidentified

   パフォーマンスの問題に対処するため、データベースレベルで変更を行いました。 結果がよく見つかり、別の更新をすぐに提供します.

4. 2026年10月19日 14:21 UTCmonitoring

   修正を実装し、結果を監視しています.

5. 2026年10月19日 18:56 UTCmonitoring

   今後の問題がないか引き続き監視しています。

6. 2026年10月20日 7:34 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月8日 12:48 UTCinvestigating

   現在、弊社では、第三者提供会社であるTwilio社と部分的な停電により、Work From Home機能を含むサービスに関する2FA SMS認証コードの遅延が発生しています.

2. 2026年10月14日 7:10 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月22日 4:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 2026年6月22日 4:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月22日 7:21 UTCresolved

   This incident has been resolved

1. 2026年6月11日 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 2026年6月23日 13:52 UTCresolved

   This incident has been resolved.

1. 2026年6月9日 7:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 2026年6月9日 8:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年6月9日 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月9日 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026年6月9日 12:31 UTCresolved

   This incident has been resolved.

1. 2026年4月2日 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2026年4月2日 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2026年4月2日 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2026年4月2日 22:50 UTCresolved

   The issue has been identified and resolved.

1. 2026年3月9日 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 2026年3月9日 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月9日 17:11 UTCresolved

   This incident has been resolved.

1. 2026年3月9日 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 2026年3月9日 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月9日 15:24 UTCresolved

   This incident has been resolved.

1. 2026年2月22日 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 2026年2月22日 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月22日 19:08 UTCresolved

   This incident has been resolved.

1. 2026年2月11日 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 2026年2月12日 0:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 2026年2月12日 1:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026年2月12日 1:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年2月12日 1:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2026年2月12日 1:30 UTCresolved

   This incident has been resolved.

1. 2026年1月12日 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 2026年1月12日 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年1月12日 15:08 UTCresolved

   This incident has been resolved.

1. 2026年1月12日 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 2026年1月12日 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 2026年1月12日 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年1月12日 11:38 UTCresolved

   This incident has been resolved.

1. 2026年1月5日 7:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 2026年1月5日 7:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年1月5日 7:47 UTCresolved

   This incident has been resolved.

1. 2025年12月5日 9:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 2025年12月5日 9:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 2025年12月5日 10:18 UTCresolved

   This incident has been resolved.

1. 2025年11月18日 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 2025年11月18日 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 2025年11月18日 16:12 UTCresolved

   This incident has been resolved.

1. 2025年9月11日 7:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 2025年9月11日 8:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年9月11日 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 2025年7月24日 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 2025年7月24日 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年7月24日 16:32 UTCresolved

   This incident has been resolved.

1. 2025年7月22日 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 2025年7月22日 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 2025年7月22日 16:28 UTCresolved

   This incident has been resolved.

1. 2025年7月17日 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 2025年7月17日 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年7月17日 17:11 UTCresolved

   This incident has been resolved.