Axcelerate の障害履歴

1. 2026年9月1日 1:20 UTCinvestigating

   想定されるシステム性能よりも遅く、現在調査中です.

2. 2026年9月1日 1:36 UTCmonitoring

   問題の原因を特定し、aXcelerate サーバが安定した状態に戻り、状況を監視し続けます.

3. 2026年9月1日 2:00 UTCresolved

   以前のサーバーの問題が解決されたことをお知らせします.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月5日 7:32 UTCinvestigating

   現在、クライアントポータルに影響を及ぼす問題について調査しています。 この問題の解決に取り組みます.

2. 2026年8月5日 9:27 UTCresolved

   This incident has been resolved.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月1日 23:45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2026年6月2日 2:01 UTCresolved

   This incident has been resolved.

1. 2026年5月25日 6:03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 2026年5月25日 6:06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 2026年5月25日 6:48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 2026年5月14日 2:19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 2026年5月14日 2:30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 2026年5月14日 2:50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 2026年3月25日 23:06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 2026年3月25日 23:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年3月25日 23:39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 2026年3月26日 0:12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 2026年2月27日 0:22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 2026年2月27日 0:45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 2026年2月27日 2:33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 2026年2月1日 23:02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 2026年2月1日 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月1日 23:27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 2026年1月12日 4:52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 2026年1月12日 6:53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 2026年1月13日 5:13 UTCresolved

   This incident has been resolved.

1. 2026年1月9日 0:27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 2026年1月11日 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年1月12日 0:37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 2025年11月26日 22:08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 2025年11月27日 1:00 UTCresolved

   This incident has been resolved.

1. 2025年10月15日 23:54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 2025年10月16日 0:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月16日 1:20 UTCresolved

   This incident has been resolved.

1. 2025年9月30日 4:52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 2025年9月30日 5:19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 2025年9月30日 5:48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 2025年9月18日 5:52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 2025年9月18日 5:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年9月18日 6:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月18日 8:48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 2025年9月14日 23:51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 2025年9月3日 9:13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 2025年9月3日 9:48 UTCresolved

   This incident has been resolved.

1. 2025年7月6日 22:53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 2025年7月6日 23:43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 2025年7月7日 5:09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 2025年7月7日 5:10 UTCresolved

   This incident has been resolved.

1. 2025年6月17日 23:56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 2025年6月18日 0:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年6月18日 2:09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 2025年6月18日 2:49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 2025年5月29日 23:48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 2025年5月30日 1:35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 2025年5月29日 23:27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 2025年5月30日 1:07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.