Bettercloud の障害履歴

1. 2026年10月23日 12:49 UTCinvestigating

   現在、ロードからBetterCloud Google Administration(g.bettercloud.com)を防止する問題について調査しています。 今後、順次アップデートを実施いたします。 ご質問は、[email protected]までメールでお問い合わせください.

2. 2026年10月23日 14:11 UTCinvestigating

   問題の後にBetterCloudのGoogle管理(g.bettercloud.com)のフロントエンドUIを復元しました。 現在、安定性を監視し、できるだけ早く別のアップデートを提供します。 ご質問は、[email protected]までメールでお問い合わせください.

3. 2026年10月23日 14:23 UTCmonitoring

   問題の後にBetterCloudのGoogle管理(g.bettercloud.com)のフロントエンドUIを復元しました。 現在、安定性を監視し、できるだけ早く別のアップデートを提供します。 ご質問は、[email protected]までメールでお問い合わせください.

4. 2026年10月23日 14:29 UTCresolved

   この事件は解決しました。 Google の管理 (g.bettercloud.com) アクセスが復元されました。 ご質問は、[email protected]までメールでお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月9日 19:00 UTCinvestigating

   現在、BetterCloudのNextGenerationプラットフォーム(ai.bettercloud.com)でGoogle Workspaceのメールツールにアクセスできない問題について調査しています。 大変ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 ご質問は、[email protected]までメールでお問い合わせください.

2. 2026年10月9日 19:24 UTCresolved

   当社は、お客さまがBetterCloudのNextGenerationプラットフォーム(ai.bettercloud.com)でメールツールセクションにアクセスしないように問題を解決しました。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 ご質問は、[email protected]までメールでお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月6日 20:47 UTCmonitoring

   私たちは、特定の「ユーザーを作成」アクションを引き起こした問題を特定し、解決しました。 現在、安定性を監視しています。 ご不明な点がございましたら、[email protected]までお問い合わせください

2. 2026年10月7日 13:12 UTCmonitoring

   私たちは、安定性のために当社のサービスを監視し、この問題が解決されていると確信しています。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 ご不明な点がございましたら、[email protected]までお問い合わせください

3. 2026年10月7日 20:56 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月1日 21:30 UTCinvestigating

   現在、BambodHRインテグレーション数が限られている問題について調査しています。 誠に申し訳ございませんが、ご不便をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 ご不明な点がございましたら、[email protected]までお問い合わせください

2. 2026年9月2日 22:36 UTCresolved

   限られた数のBamboo HRインテグレーションの中断で発生した問題の修正を行いました。 当社は、Bambod HRインテグレーションをBetterCloudユーザーオートメーション内で活用して、インテグレーションセンターを確認し、ヘルプセンター記事の指示を使用して必要に応じて手動で再接続することをお勧めします。 ご迷惑をおかけいたしますが、何卒ご了承くださいますようお願い申し上げます。 ご不明な点がございましたら、[email protected] までお問い合わせ下さい.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月5日 20:14 UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026年8月5日 22:28 UTCresolved

   The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. 2026年5月19日 14:51 UTCinvestigating

   We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

2. 2026年5月19日 22:30 UTCresolved

   We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

1. 2026年5月4日 13:14 UTCinvestigating

   We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. 2026年5月4日 16:30 UTCmonitoring

   We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 2026年5月4日 18:47 UTCresolved

   We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

1. 2026年5月1日 19:15 UTCinvestigating

   We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

2. 2026年5月2日 0:16 UTCinvestigating

   We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

3. 2026年5月2日 3:42 UTCresolved

   We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

1. 2026年4月30日 21:32 UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

2. 2026年4月30日 23:11 UTCresolved

   We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2026年4月24日 21:11 UTCmonitoring

   We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 2026年4月27日 13:38 UTCmonitoring

   We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

3. 2026年4月28日 13:25 UTCresolved

   This incident has been resolved.

1. 2026年4月22日 14:30 UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026年4月22日 20:34 UTCresolved

   This incident has been resolved.

1. 2026年4月14日 17:44 UTCidentified

   We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].

2. 2026年4月15日 18:12 UTCmonitoring

   We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 2026年4月16日 16:29 UTCresolved

   We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2026年2月19日 15:49 UTCidentified

   Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 2026年2月19日 18:55 UTCresolved

   This incident has been resolved.

1. 2026年1月5日 21:54 UTCinvestigating

   We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 2026年1月5日 22:27 UTCresolved

   We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 2025年12月19日 19:47 UTCinvestigating

   We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

2. 2025年12月19日 22:52 UTCresolved

   This incident has been resolved.

1. 2025年12月4日 15:47 UTCresolved

   Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

1. 2025年11月3日 18:40 UTCidentified

   We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

2. 2025年11月4日 22:04 UTCresolved

   This incident has been resolved.

1. 2025年9月26日 16:29 UTCmonitoring

   Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.

2. 2025年9月26日 18:32 UTCresolved

   This incident has been resolved.

1. 2025年9月4日 14:06 UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

2. 2025年9月4日 20:21 UTCmonitoring

   A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.

3. 2025年9月10日 13:16 UTCresolved

   This incident has been resolved.

1. 2025年7月17日 14:56 UTCinvestigating

   We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

2. 2025年7月17日 16:37 UTCmonitoring

   The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.

3. 2025年7月17日 18:30 UTCresolved

   This incident has been resolved.