Certify の障害履歴

1. 2026年10月26日 19:59 UTCinvestigating

   SFTP プロバイダー、ShareTru、SFTP ホスト sftp.certify.com との遅延データセンターの移行のため、現在オフラインです。 ユーザの同期、プロジェクト同期、または経費レポートエクスポートなどの自動データ転送、sftp.certify.comを活用すると、サービスがプロバイダによってオンラインで引き戻されるまで、スケジュールどおりに実行されません。 なお、全ての法人クレジットカード取引データ転送は、sftp.expense.certify.com で新しい SFTP サービスに移行し、この問題の影響を受けていません。 また、一部の組織は、データ転送のために、新しいSFTPサービス(sftp.expense.certify.com)を利用することができます。 sftp.expense.certify.com はこの問題の影響を受けません.

2. 2026年10月27日 12:31 UTCresolved

   Sftp.certify.comへのサービスは、当社のホスティングプロバイダによって復元されています.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月29日 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 2026年5月29日 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 2026年5月8日 0:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 2026年5月8日 0:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 2025年12月22日 0:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 2025年12月22日 1:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 2025年10月30日 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 2025年10月30日 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 2025年10月30日 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 2025年10月31日 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 2025年11月3日 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025年11月3日 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 2025年8月22日 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 2025年8月22日 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 2025年8月22日 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 2025年4月24日 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 2025年4月25日 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 2025年4月15日 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 2025年4月15日 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 2025年4月15日 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 2025年3月11日 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 2025年3月11日 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 2025年3月11日 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2025年3月11日 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 2025年2月21日 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 2025年2月21日 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 2025年2月21日 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 2024年11月19日 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 2024年11月19日 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024年11月19日 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 2024年7月19日 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 2024年7月20日 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 2024年7月22日 13:33 UTCresolved

   This incident has been resolved.

1. 2024年5月31日 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 2024年5月31日 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 2024年5月31日 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 2024年5月31日 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2024年5月31日 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 2023年9月7日 14:46 UTCinvestigating

   We are investigating the issue.

2. 2023年9月7日 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年9月7日 19:32 UTCresolved

   This incident has been resolved.

1. 2023年8月7日 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 2023年8月7日 21:33 UTCresolved

   This incident has been resolved.

1. 2023年7月7日 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 2023年7月10日 14:12 UTCresolved

   This incident is resolved.

1. 2023年7月7日 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 2023年7月7日 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年7月7日 20:12 UTCresolved

   This incident has been resolved.

1. 2023年6月7日 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 2023年6月7日 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年6月7日 21:50 UTCresolved

   This incident has been resolved.

1. 2023年5月30日 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 2023年5月30日 17:56 UTCresolved

   The incident has been resolved.

1. 2023年4月22日 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 2023年4月22日 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年4月22日 18:46 UTCresolved

   This incident has been resolved.