Cisco Meraki の障害履歴

1. 2026年10月28日 11:29 UTCinvestigating

   利用者に影響を及ぼす Meraki Dashboard への SSO ログインで問題点を調べています。 ユーザーが SSO でダッシュボードに直接ログインできない場合は、/login/saml/email verification をトリミングすることで URL を変更することで成功したログインを許可します。 情報が増えると、次回の更新が早くなります.

2. 2026年10月28日 11:55 UTCidentified

   問題を識別し、それを是正するために働いています。 事故が進行するにつれて、さらなるアップデートをいたします。 ユーザーが SSO でダッシュボードに直接ログインできない場合は、/login/saml/email verification をトリミングすることで URL を変更することで成功したログインを許可します。 情報が増えると、次回の更新が早くなります.

3. 2026年10月28日 12:27 UTCmonitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

公式のインシデント更新を自動翻訳しています。

1. 2026年10月14日 13:58 UTCinvestigating

   一部のユーザーに影響するデバイスからクラウドコミュニケーションへの課題を調査しています。 情報が増えると、次回の更新が早くなります.

2. 2026年10月14日 14:15 UTCidentified

   問題を識別し、それを是正するために働いています。 事故が進行するにつれて、さらなるアップデートをいたします.

3. 2026年10月14日 16:26 UTCmonitoring

   修正と定期的なサービスを展開しました。 今後も状況を監視してまいります。 サービスの中断をまだ経験している場合は、Merakiサポートにご連絡ください.

4. 2026年10月14日 17:10 UTCresolved

   この事件が解決しました。 サービスの中断はお詫び申し上げます.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月5日 23:44 UTCinvestigating

   We are aware of an issue affecting Dashboard that may be causing pages not to load for some customers. At this time, device connectivity and user data remain unaffected. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

2. 2026年8月5日 23:58 UTCmonitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

3. 2026年8月6日 0:24 UTCmonitoring

   We are continuing to monitor for any further issues. All systems are operating as expected right now.

4. 2026年8月6日 1:48 UTCresolved

   This incident has been resolved.

1. 2026年7月15日 17:43 UTCidentified

   一部の顧客は、generateSnapshot Camera API エンドポイント(内部のauth エラーを受信する)から失敗したレスポンスを受け取ることがあります。 当社のチームは積極的に調査を行い、問題を特定しています.

2. 2026年7月15日 19:11 UTCresolved

   私たちのチームは、顧客に影響を与える問題に成功した緩和しました。 想定通り、generateSnapshot Camera API エンドポイントが応答していることが確認されています。 引き続き問題が発生した場合は、カスタマーサポートにお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月23日 23:44 UTCinvestigating

   We are aware that API requests are failing for many customers.  Our teams are investigating the issue now, and we'll provide an update as soon as we know more.

2. 2026年6月24日 0:24 UTCmonitoring

   The issue was determined to be a routine infrastructure version upgrade that had an unexpected side-effect. Teams are in the process of rolling back the infrastructure to the last known-good version. We continue to monitor systems to confirm API calls are being responded to as expected.

3. 2026年6月24日 0:39 UTCresolved

   The issue with API responses has been Resolved.  If you continue to see issues with failed API calls, please reach out to Customer Support.

1. 2026年6月12日 3:20 UTCinvestigating

   We are aware of an issue affecting Dashboard that may be causing some pages to display incorrectly for some customers. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.

2. 2026年6月12日 4:03 UTCmonitoring

   Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.

3. 2026年6月12日 6:01 UTCresolved

   This incident has been resolved.

1. 2026年5月21日 11:42 UTCidentified

   We have identified an issue currently whereby some customers are unable to make changes in the Cisco Meraki dashboard. Our teams are currently actively working to resolve this issue. As a workaround to avoid this issue please review addresses populated on devices in your dashboard based on the invalid characters shown in the error message received when attempting to save.

2. 2026年5月21日 13:43 UTCmonitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

3. 2026年5月21日 14:10 UTCresolved

   This incident has been resolved.

1. 2026年5月1日 18:15 UTCinvestigating

   We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.

2. 2026年5月1日 18:34 UTCmonitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.

3. 2026年5月1日 23:14 UTCresolved

   Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

1. 2026年4月28日 16:10 UTCinvestigating

   We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices.  We are actively triaging the issue, and will post an update when we know more.

2. 2026年4月28日 17:41 UTCmonitoring

   Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems

3. 2026年4月28日 19:19 UTCresolved

   Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved.  All systems are now operating normally.  If you continue to see issues, please contact Meraki Customer Support.

1. 2026年4月14日 19:11 UTCinvestigating

   We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/

2. 2026年4月14日 19:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results

3. 2026年4月14日 19:28 UTCresolved

   This incident has been resolved.

1. 2025年12月15日 18:09 UTCidentified

   We are aware that some customers are having issues with Meraki cloud authentication, device to cloud connectivity and similar cloud services which rely on live network telemetry. Our engineers are actively working on remediating these issues.

2. 2025年12月15日 19:24 UTCmonitoring

   A mitigation is in place that has restored normal functionality. Our engineering teams continue to monitor this solution to confirm correct behavior.

3. 2025年12月15日 21:15 UTCresolved

   This incident is now resolved. All systems should be operating normally at this time. If you continue to experience issues, please feel free to contact Customer Support.

1. 2025年10月20日 15:08 UTCinvestigating

   We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".

2. 2025年10月20日 16:45 UTCmonitoring

   We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

3. 2025年10月20日 21:38 UTCmonitoring

   We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

4. 2025年10月21日 1:07 UTCresolved

   The issues connecting to the Support team via phone are now resolved. Thank you for your patience.

1. 2025年10月15日 19:46 UTCinvestigating

   We are currently experiencing issues connecting to the Support team via phone. Our team is actively working to resolve this as quickly as possible. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

2. 2025年10月15日 21:49 UTCmonitoring

   The issue involving customers being unable to reach our support team via phone has been resolved. We are actively monitoring the situation but if you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible. We appreciate your patience and understanding as we work to restore full service.

3. 2025年10月15日 22:31 UTCresolved

   The issue involving customers being unable to reach our support team via phone has been resolved. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases please open a case and choose the "Call In" option, for existing cases please provide a case comment with the phrase "10-15-Outage" and we will reach out to you as soon as possible.

1. 2025年10月8日 18:57 UTCmonitoring

   We are aware that some customers using MX (firewall) devices may be experiencing issues with DDNS. We have pinpointed the source of the issue, and are in the process of rolling out a mitigation.

2. 2025年10月8日 20:17 UTCresolved

   The mitigation for the earlier MX (firewall) DDNS issues has been fully propagated and verified. Normal DDNS functionality has been restored to all MX (firewall) devices. If you continue to have issues, please contact Meraki Customer Support.

1. 2025年10月1日 20:52 UTCinvestigating

   We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.

2. 2025年10月1日 21:41 UTCmonitoring

   The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.

3. 2025年10月1日 22:41 UTCresolved

   The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.

1. 2025年7月15日 16:47 UTCidentified

   Due to unforeseen congestion in communications proxies that serve the Campus Gateway and subset of Catalyst switches running in IOS-native mode, we are seeing a degradation in cloud connectivity. For Campus Gateway, connected Access Points previously configured and operating are unaffected. For some customers, this has resulted in issues connecting to their Campus Gateways or Catalyst switches to monitor or manage devices. Our engineers are aware of the problem, and are actively working towards a solution.

2. 2025年7月15日 18:11 UTCresolved

   Our engineering teams have implemented changes to mitigate the impact of the previously-reported communications issues. Our teams consider this issue resolved at this time. If you continue to have issues, please reach out to Meraki Customer Support.

1. 2025年4月21日 23:29 UTCinvestigating

   We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.

2. 2025年4月22日 1:27 UTCidentified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

3. 2025年4月22日 2:11 UTCmonitoring

   Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.

4. 2025年4月22日 3:15 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.

1. 2025年4月17日 9:30 UTCinvestigating

   We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

2. 2025年4月17日 12:50 UTCinvestigating

   We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

3. 2025年4月17日 13:08 UTCidentified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

4. 2025年4月17日 16:24 UTCmonitoring

   Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

5. 2025年4月17日 16:50 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025年4月16日 11:27 UTCinvestigating

   We are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

2. 2025年4月16日 12:45 UTCidentified

   We have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.

3. 2025年4月16日 13:54 UTCidentified

   A mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.

4. 2025年4月16日 14:44 UTCmonitoring

   We have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.

5. 2025年4月16日 17:16 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

1. 2025年4月1日 3:12 UTCinvestigating

   We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.

2. 2025年4月1日 7:58 UTCidentified

   We have identified the cause of the issue, and our teams are actively working on putting mitigation in place. Please continue using the old version of the page as a workaround in the meantime.

3. 2025年4月1日 11:54 UTCidentified

   We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems. Please continue using the old version of the page as a workaround in the meantime.

4. 2025年4月1日 12:19 UTCmonitoring

   Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

5. 2025年4月1日 13:25 UTCinvestigating

   We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.

6. 2025年4月1日 14:18 UTCidentified

   We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.

7. 2025年4月1日 16:34 UTCmonitoring

   Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.

8. 2025年4月1日 20:24 UTCresolved

   This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.