Clearsale の障害履歴

We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

We are continuing to investigate this issue.

Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

This incident has been resolved.

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

This incident has been resolved.

This incident has been resolved.

Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

The Client Portal is back online.

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

This incident has been resolved.

We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

The problem was solved.

This incident has been resolved.

We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

This incident has been resolved.

We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

Our technical team has already normalized the problem accessing the Client Portal tool