Clevertap の障害履歴

1. 2026年7月16日 8:59 UTCidentified

   AWS CloudFront の問題により、地域全体での摂取が影響を受けています。 AWSと連携し、また、摂取を取り戻すための代替方法にも取り組んでいます。 次回のアップデートを予定しております.

2. 2026年7月16日 9:00 UTCidentified

   この問題の修正には引き続き取り組んでいます。

3. 2026年7月16日 10:30 UTCidentified

   EUのエンドポイントの代替アプローチを実装し、摂取量を回復させます。 地域にSDKインジェクションが開始されました。 他の地域もフォローします.

4. 2026年7月16日 11:09 UTCidentified

   SG エンドポイント、SDK と API の両方で、インジェクションは正常に戻ります。 仕事は他の地域でも進行中です.

5. 2026年7月16日 11:32 UTCmonitoring

   インドのエンドポイント、SDK と API の両方で、インジェクションは正常に戻ります。 ほかの地域では、摂取量が通常よりも遅くなりました。 摂取性能を監視しています.

6. 2026年7月16日 11:54 UTCmonitoring

   更新: 摂取は、すべてのエンドポイントに復元され、正常に動作しています。 継続的な安定性を確保するために、システムを密接に監視し続けています.

7. 2026年7月16日 13:15 UTCresolved

   問題は解決され、すべての影響を受けたサービスは正常に動作しています。 システムの安定性を検証し、標準の運用プロセスの一部として引き続き監視します.

公式のインシデント更新を自動翻訳しています。

1. 2026年3月2日 6:39 UTCinvestigating

   Our MEC region customers are experiencing downtime in some of the components. This is due to the disruption in AWS services in the region. We are working with AWS team to bring systems back up. We will provide another update in a hour, or sooner if we have additional information to share.

2. 2026年3月2日 6:56 UTCmonitoring

   We have implemented some infra changes and all systems are operational. We are monitoring the systems now.

3. 2026年3月2日 8:10 UTCinvestigating

   Systems are down right now. The disruption of AWS services continues in META region and is impacting CleverTap components. Alternate ways to bring the systems backup are being explored. Next update will be shared in one hour.

4. 2026年3月2日 10:37 UTCinvestigating

   Disruption in AWS services in the META region is still on-going. Due to this, CleverTap systems are down. The situation is being monitored and further updates will be shared as soon as we have more information.

5. 2026年3月5日 9:52 UTCresolved

   We have made necessary infra changes to get the systems up and running. Your Success managers have been communicating with you on this. This will continue to happen to address specific queries, relay information about what followed the AWS outage.

1. 2025年11月3日 8:53 UTCresolved

   There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

1. 2025年10月8日 4:30 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

2. 2025年10月8日 4:42 UTCmonitoring

   All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

3. 2025年10月8日 5:06 UTCresolved

   This incident has been resolved and all our systems are working as expected.

1. 2025年5月14日 11:17 UTCinvestigating

   We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.

2. 2025年5月14日 11:35 UTCidentified

   We have identified the issue and are working on the fix. Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.

3. 2025年5月14日 12:30 UTCinvestigating

   The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.

4. 2025年5月14日 14:22 UTCmonitoring

   We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.

5. 2025年5月14日 14:55 UTCresolved

   The incident has been resolved and all the systems are back to normal.

1. 2025年4月22日 8:08 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

2. 2025年4月22日 9:02 UTCmonitoring

   Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

3. 2025年4月22日 9:05 UTCresolved

   The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

1. 2024年12月12日 11:09 UTCinvestigating

   We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

2. 2024年12月12日 11:44 UTCidentified

   We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.

3. 2024年12月12日 12:25 UTCresolved

   The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.

1. 2024年9月16日 5:07 UTCmonitoring

   Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard. Campaigns/exports/ingestion is working as normal. We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now. We will update this incident shortly.

2. 2024年9月16日 5:25 UTCresolved

   We have bypassed Cloudflare for now and dashboard logins are working fine. Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.

1. 2024年6月26日 6:07 UTCidentified

   We are upgrading the affected cluster in the EU1 region. Please allow us 10-20 minutes to upgrade. Affected users will not be able to use dashboard during this period.

2. 2024年6月26日 6:13 UTCmonitoring

   The cluster has been upgraded and systems are back to normal. Users can login and perform the dashboard actions normally. We are observing this for the next few minutes before closing the incident.

3. 2024年6月26日 6:17 UTCresolved

   This incident is resolved and all systems are back to normal.

1. 2024年6月26日 5:30 UTCresolved

   One of our clusters in EU1 was unresponsive for 20 minutes. Users on that cluster could not login to the platform for 20 minutes between IST 10:30 AM to 10.50 AM (GMT 5:00 AM to GMT 5:20 AM)

1. 2024年3月4日 7:45 UTCidentified

   We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow/not working for a few customers. We are currently investigating the incident and will update here in the next 30 minutes.

2. 2024年3月4日 8:08 UTCmonitoring

   The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

3. 2024年3月4日 8:18 UTCresolved

   This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

1. 2024年2月29日 7:35 UTCinvestigating

   We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow. We are currently investigating the incident and will update here in the next 30 minutes.

2. 2024年2月29日 7:48 UTCinvestigating

   We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion.

3. 2024年2月29日 8:19 UTCmonitoring

   The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

4. 2024年2月29日 8:31 UTCresolved

   This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.

1. 2023年10月9日 7:21 UTCidentified

   We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.

2. 2023年10月9日 8:34 UTCidentified

   We are continuing to work with the infrastructure team to fix the issue. We are expecting a slight delay in getting this node back online. We will keep updating the status regularly here.

3. 2023年10月9日 9:56 UTCmonitoring

   The affected node is back to normal. All our systems are back to normal. We are currently monitoring the services. We will close the incident in a few minutes.

4. 2023年10月9日 10:21 UTCresolved

   This incident has been resolved and all our systems are stable and normal. We are closing the incident.

1. 2023年10月4日 7:03 UTCidentified

   We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers. The campaign deliveries/data exports are partially unavailable for these customers. Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance. The expected time is 1 hour to resolve.

2. 2023年10月4日 9:00 UTCidentified

   The data store is back up now and we are verifying the instance(s) before moving into monitoring status.

3. 2023年10月4日 9:39 UTCidentified

   The affected system is back to normalcy. We are currently monitoring this for some time before closing the incident.

4. 2023年10月4日 9:58 UTCresolved

   This incident has been resolved and all our systems are working as expected.

1. 2023年9月15日 8:09 UTCinvestigating

   We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

2. 2023年9月15日 8:16 UTCmonitoring

   We have deployed the changes which resolved the issue with our Europe SDK endpoint. The ingestion is back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

3. 2023年9月15日 8:23 UTCresolved

   This incident has been resolved and SDK ingestion has resumed to normal.

1. 2023年8月31日 13:45 UTCidentified

   We are currently facing a user information sync issue. A few accounts/users are not able to login to our EU1 dashboard. We are currently fixing the sync issue. The users will be able to login as soon as their information is synced up. We will update here with the progress. As an alternative measure, users/accounts who are facing issues can access the following page to perform their activities: https://eu1.dashboard.clevertap.com/old-login.html All other components of the platform are working fine: 1) Ingestion (SDK/API) is working fine 2) Scheduled campaigns/live campaigns are running fine 3) Import/Export functionality is working fine

2. 2023年8月31日 14:48 UTCmonitoring

   Update: We have completed the data sync for 90% of the accounts and users. We will be completing the remaining set of users in the next 30 minutes. We will post the update here.

3. 2023年8月31日 16:08 UTCresolved

   All user information and account information is synced. All users can login and conduct their operations normally. This incident is resolved and all components are working as expected.

1. 2023年3月23日 11:59 UTCinvestigating

   We are currently investigating an issue that is causing slowness on the EU1 dashboard. We are investigating this issue and would update the status soon.

2. 2023年3月23日 12:29 UTCidentified

   We are upgrading the issue to critical as the following things are affected: 1) Ingestion of data is delayed (SDK/API/sFTP import) 2) Dashboard operations are affected/degraded 3) Campaign delivery is affected We are currently working on bringing the services up. The estimated time is approximately 120 minutes or lesser. We will update the status in the next 30 minutes. We apologize for the inconvenience caused.

3. 2023年3月23日 13:33 UTCmonitoring

   We have identified the issue and fixed it. The systems are back to their normal status. We are currently monitoring the platform and would update here in some time.

4. 2023年3月23日 13:43 UTCresolved

   This incident is marked as resolved and all systems are back to normal.

1. 2023年3月1日 4:08 UTCinvestigating

   We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

2. 2023年3月1日 4:44 UTCmonitoring

   We have deployed the changes which resolved the issue with our Europe sdk endpoint. The ingestion is coming back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

3. 2023年3月1日 4:57 UTCresolved

   This incident has been resolved and SDK ingestion has resumed to normal.

1. 2023年1月18日 10:00 UTCinvestigating

   We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints. Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue. We appreciate your patience and we will continue to update the status here.

2. 2023年1月18日 11:12 UTCinvestigating

   We are continuing to work on this issue. We have identified some of the possible causes and working on addressing those. We will update this space in the next 30 minutes with further updates.

3. 2023年1月18日 12:12 UTCmonitoring

   A fix has been implemented and all our Europe API endpoints are up and running. We are monitoring the situation.

4. 2023年1月18日 12:56 UTCresolved

   This incident has been resolved. Our Europe API endpoint is back to normal.

1. 2022年12月20日 15:13 UTCinvestigating

   We are currently investigating an issue that is causing degraded performance/partial outage on our Europe and India SDK and API Endpoints. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

2. 2022年12月20日 15:54 UTCidentified

   The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.

3. 2022年12月20日 16:29 UTCidentified

   Europe endpoints are back to normal and the data is getting processed. We are currently working on India Endpoints and will update the status here soon.

4. 2022年12月20日 17:18 UTCidentified

   We are taking more time to identify the exact issue with India endpoints that is causing the downtime. Thank you for your patience and we will continue to update the progress here.

5. 2022年12月20日 18:45 UTCidentified

   India SDK endpoints are back to normal and the data is getting processed. We are currently working on India API endpoints and the service is partially back to normal and currently exhibiting degraded performance. We are working on this and will update the status here soon

6. 2022年12月20日 18:46 UTCidentified

   We are continuing to work on a fix for this issue.

7. 2022年12月20日 19:16 UTCmonitoring

   Our India API endpoints are back to normal and we are monitoring the system for some time. Status update: All our endpoints (SDK as well as API) are up for India and Europe. We will observe this for some time before closing the incident.

8. 2022年12月20日 19:59 UTCresolved

   This incident has been resolved and all endpoints are back to normal. Data ingestion has resumed to normal.