Clicksend の障害履歴

1. 2026年9月3日 1:24 UTCinvestigating

   EU地域のベンダーは、現在、地域における郵便サービスへの遅延を引き起こしている重要なメンテナンスを実行しています。 ClickSend システムは正常に動作しており、お客様が送信したすべての文字/ポストカードが正常に受信され、当社のシステム内で安全に保持されます。 ただし、メンテナンスが進行している間、EUベンダーにこれらを転送する遅延が発生する場合があります。 私たちは、状況を監視し、それらが利用可能になるように、さらにアップデートを提供します.

2. 2026年9月4日 2:27 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年9月7日 0:36 UTCinvestigating

   当社のチームは、ベンダーと協力して、安全かつ安全にサービスを運営しています。 この作品が継続して中断し、満足していただけることをお詫び申し上げます。 詳細は、順次更新いたします.

4. 2026年9月9日 5:28 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月8日 2:00 UTCinvestigating

   オーストラリアでの配送に関する問題について - Telstra Telstraは、停電に関する次の声明を発表しました。 「私たちは、いくつかのモバイルコールとデータ接続に影響を与える問題を探しています。 まずは接続が難しい場合は、再試行で動作するので、もう一度お試しください。 修正後すぐにアップデートを共有します。 私達に軸受けをありがとう。 私たちは、状況を監視し、Telstraが問題を解決するとすぐに別のアップデートを提供します.

2. 2026年7月9日 0:52 UTCinvestigating

   今後もこの問題について調査を続けてまいります.

3. 2026年7月9日 23:58 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月25日 6:51 UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 2026年6月25日 11:56 UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 2026年6月25日 13:09 UTCinvestigating

   We are continuing to investigate this issue.

4. 2026年6月25日 14:26 UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 2026年6月25日 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2026年6月26日 0:04 UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 2026年6月26日 3:56 UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 2026年6月26日 3:57 UTCresolved

   This incident has been resolved.

1. 2026年5月7日 3:39 UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 2026年5月8日 10:21 UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 2026年5月12日 14:26 UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 2026年2月9日 2:23 UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 2026年2月9日 3:09 UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 2026年2月9日 5:47 UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 2025年12月8日 11:21 UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 2025年12月9日 7:08 UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 2025年12月9日 10:11 UTCresolved

   This incident has been resolved.

1. 2025年11月26日 7:52 UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 2025年11月26日 13:10 UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 2025年11月26日 13:13 UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 2025年11月27日 0:29 UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 2025年11月18日 12:12 UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 2025年11月18日 12:39 UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 2025年10月20日 22:22 UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 2025年10月20日 22:49 UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 2025年9月24日 18:20 UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 2025年9月25日 5:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年9月25日 5:23 UTCresolved

   This incident has been resolved.

1. 2025年8月29日 23:20 UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 2025年8月30日 0:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年8月30日 1:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年8月30日 1:15 UTCresolved

   This incident has been resolved.

1. 2025年8月29日 20:09 UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 2025年8月29日 21:16 UTCresolved

   We have resolved the issue for Belgium customers

1. 2025年7月22日 6:44 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 2025年7月23日 1:46 UTCresolved

   This incident has been resolved.

1. 2025年7月22日 1:58 UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 2025年7月22日 3:04 UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 2025年7月23日 2:22 UTCresolved

   This incident has been resolved.

1. 2025年7月21日 5:04 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 2025年7月21日 5:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年7月21日 6:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年7月21日 6:15 UTCresolved

   This incident has been resolved.

1. 2025年6月30日 6:32 UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 2025年7月1日 0:11 UTCresolved

   This incident has been resolved.

1. 2025年6月30日 3:40 UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 2025年6月30日 3:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025年7月1日 3:28 UTCresolved

   This incident has been resolved.

1. 2025年6月18日 1:22 UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 2025年6月18日 1:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年6月18日 3:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年6月18日 3:57 UTCresolved

   This incident has been resolved.

1. 2025年4月24日 7:10 UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 2025年4月28日 4:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年5月16日 3:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025年5月16日 3:38 UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 2025年5月16日 3:39 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025年5月21日 5:30 UTCresolved

   This incident has been resolved.

1. 2025年2月11日 22:39 UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 2025年2月11日 22:49 UTCresolved

   This incident has been resolved.