Commpeak の障害履歴

1. 2026年8月26日 7:56 UTCinvestigating

   現在、CommPeak サービスの複数のサービス(Voice/SIP トランク、SMS、DID のプロビジョニング、Dialer、カスタマーポータル、API) に影響を及ぼしている。 この期間中、 [失敗した呼び出しの試行、メッセージ配信の遅延、ポータルログインエラー、APIタイムアウト] が表示されます。 当社のエンジニアリングチームは、【07:34 UTC】で問題を識別し、フルサービスの復元に積極的に取り組んでいます。 これは、私たちの最優先事項であり、我々はすべての関連するチームを持っています。 [08:15 UTC] で次の更新を投稿します。 これらがお客様の業務に及ぼす影響を把握し、混乱を招くのは残念です。 アカウント固有の質問については、アカウントマネージャーまたは[email protected]までお問い合わせください.

2. 2026年8月26日 8:00 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2025年12月5日 9:12 UTCinvestigating

   Our team is actively investigating the ongoing outage and working toward a resolution

2. 2025年12月5日 9:17 UTCmonitoring

   The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

3. 2025年12月5日 9:23 UTCresolved

   This incident has been resolved

1. 2025年11月18日 11:59 UTCinvestigating

   We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

2. 2025年11月18日 12:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年11月18日 15:08 UTCmonitoring

   We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

4. 2025年11月18日 17:53 UTCresolved

   The incident has been resolved and all services are operating normally.

1. 2025年8月4日 10:10 UTCinvestigating

   We are currently investigating degraded network performance for our infrastructure in European Region.

2. 2025年8月4日 10:42 UTCidentified

   There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

3. 2025年8月4日 12:17 UTCmonitoring

   Cloudflare has mitigated the current impact. We will continue to monitor the network status.

4. 2025年8月5日 6:13 UTCresolved

   This incident has been resolved.

1. 2025年7月17日 15:32 UTCinvestigating

   We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 2025年7月17日 16:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025年7月17日 17:08 UTCresolved

   This incident has been resolved.

1. 2025年6月30日 7:39 UTCidentified

   We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 2025年6月30日 10:01 UTCresolved

   The incident has been resolved.

1. 2024年8月29日 4:46 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2024年8月29日 6:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年8月29日 7:01 UTCresolved

   This incident has been resolved.

1. 2024年8月5日 8:14 UTCinvestigating

   CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

2. 2024年8月5日 8:41 UTCresolved

   This incident has been resolved.

1. 2024年2月22日 10:01 UTCidentified

   Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

2. 2024年2月22日 11:10 UTCmonitoring

   Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

3. 2024年2月22日 13:12 UTCresolved

   Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

1. 2024年2月20日 9:17 UTCinvestigating

   We are currently investigating this issue.

2. 2024年2月20日 10:31 UTCresolved

   This incident has been resolved.

1. 2023年10月30日 20:10 UTCinvestigating

   CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

2. 2023年10月30日 20:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年10月30日 20:39 UTCresolved

   This incident has been resolved.

1. 2023年10月4日 11:02 UTCinvestigating

   We are currently investigating this issue.

2. 2023年10月4日 11:13 UTCidentified

   We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

3. 2023年10月4日 13:00 UTCmonitoring

   Adjustment has been implemented, and we are monitoring the results.

4. 2023年10月8日 9:37 UTCresolved

   This incident has been resolved.

1. 2023年8月24日 10:20 UTCinvestigating

   We are currently investigating this issue.

2. 2023年8月24日 10:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023年8月24日 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2023年8月24日 10:54 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2023年8月24日 11:51 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

6. 2023年8月24日 12:36 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

7. 2023年8月24日 15:15 UTCmonitoring

   We applied a developed workaround and monitoring the results.

8. 2023年8月25日 11:00 UTCresolved

   We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

1. 2022年11月8日 17:16 UTCinvestigating

   We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

2. 2022年11月8日 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022年11月8日 18:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2022年11月8日 18:10 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2022年11月8日 18:17 UTCresolved

   This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

1. 2022年8月29日 15:51 UTCinvestigating

   We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

2. 2022年8月29日 16:03 UTCresolved

   This incident has been resolved.

3. 2022年8月30日 8:40 UTCpostmortem

   Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

1. 2022年7月12日 9:21 UTCinvestigating

   We are currently investigating this issue.

2. 2022年7月12日 9:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022年7月12日 9:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2022年7月12日 10:30 UTCresolved

   This incident has been resolved.

1. 2022年6月28日 14:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2022年6月28日 14:52 UTCresolved

   This incident has been resolved.

1. 2022年6月21日 6:54 UTCinvestigating

   We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

2. 2022年6月21日 7:07 UTCidentified

   The issue is related to our CDN provider Cloudflare, we are working on a fix.

3. 2022年6月21日 7:32 UTCmonitoring

   A fix was applied, we are monitoring the result.

4. 2022年6月21日 8:15 UTCresolved

   This incident has been resolved.

1. 2022年4月30日 16:14 UTCinvestigating

   Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.

2. 2022年4月30日 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2022年5月1日 16:19 UTCinvestigating

   Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.

4. 2022年5月4日 15:22 UTCresolved

   This incident has been resolved.

1. 2022年3月29日 12:09 UTCmonitoring

   Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.

2. 2022年3月29日 12:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2022年3月29日 12:39 UTCresolved

   This incident has been resolved.