Copado の障害履歴

1. 2026年9月16日 8:47 UTCidentified

   問題の概要: Salesforceは、コアサービスに影響を及ぼす継続的なグローバルサービスの中断を正式に認めています。 このインフラストラクチャレベルの停電は、断続的なメンテナンスエラーの根本的な原因であり、現在環境に影響を与える問題にアクセスします。 現在の状態: プロバイダ識別ID: https://status.salesforce.com/incidents/20004433 根本原因:グローバルセールスフォースコアサービスの中断。 次のステップとアクション: リアルタイムの更新を追跡: Salesforce エンジニアリングの直接更新のための公式 Salesforce Trust Link を監視してください。 サポートチケットのリクエスト:この特定のエラーに関するCopadoサポートまたはITチケットの開通を控えてください。当社のサポートチームは、プラットフォームの修復を直接制御していないためです。 Salesforceの進捗状況を密接に監視し、プラットフォーム機能の安定化と同時に別の更新を投稿します.

2. 2026年9月16日 12:19 UTCmonitoring

   現在の状態 Salesforce は、インフラストラクチャ全体で修正をデプロイし、サービスが影響を受けたインスタンス間で通常に戻ります。 当社のチームは、プラットフォームのパフォーマンスが安定して監視するステータスを更新しました。 インシデント進捗 サービス復元: Salesforce による全自動ロールアウトは現在進行中です。また、システムの可用性は回復しています。 永久的な決断: ロールアウトと並行して、エンジニアリングチームは、永続的、コードレベルの修正を実施し、再発を防ぎます。 内部監視: 完全な安定性を確かめるために私達は積極的に間違い率およびテレメトリーを監察しています。 お客様の声 ほとんどのユーザーは、メンテナンスエラーが発生しずにCopadoインスタンスとCopadoコミュニティにアクセスできるようになりました。 残りのレイテンシーや簡単なハイクアップを経験している場合は、しばらくお待ちください.

3. 2026年9月16日 18:03 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月27日 8:46 UTCinvestigating

   現在、予期しないジョブ実行に関する少数の顧客からレポートを調査しています。 私たちのチームは、行動を積極的に見直し、問題をよりよく理解するために働いています。 現在、調査中ですが、問題が発生した場合は、当社のサクセスコミュニティを通じて、問題が発生した場合は、お気軽にご連絡ください.

2. 2026年8月27日 12:25 UTCinvestigating

   今後もこの課題を積極的に調査し、解決に向けて取り組んでまいります。 なお、この状況を、より詳しく更新いたします.

3. 2026年8月28日 6:12 UTCmonitoring

   予期しないジョブの実行のレポートを受け取りません。 Salesforceと連携し、根本原因を判断し、再発を継続します.

4. 2026年8月28日 7:21 UTCresolved

   この問題の根本原因は、既知のSalesforce製品バグであることを確認しました。 Salesforce は、初期リリースとして機能する予定です。 詳細はこちら: https://help.salesforce.com/s/issue?id=a02g7000007hHG5AAM この事件を解決する.

公式のインシデント更新を自動翻訳しています。

1. 2026年8月21日 18:24 UTCinvestigating

   現在、Salesforce サービスの劣化が org の認証と Copado の展開に影響を及ぼすのを追跡しています。 私たちは、状況を密接に監視し、利用可能なようになり、さらにアップデートを提供します。 詳細は、status.salesforce.comをご確認ください.

2. 2026年8月21日 21:57 UTCmonitoring

   Salesforceの劣化が無効化されたアクティブトークンが更新され、Copadoジョブが接続された組織へのアクセスを失います。 機能を復元するには、次の手順を実行してください。 1。 Copadoユーザーの資格情報を再認証して、新しい有効なリフレッシュトークンを生成します。 2. Copado に失敗したジョブを再試行します。 再認証後、引き続き問題が発生した場合は、サポートチームにご連絡ください.

3. 2026年8月22日 2:16 UTCresolved

   最終時間に発生がなかったと判断しました。 この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月21日 9:58 UTCinvestigating

   Git認証エラーが発生している顧客のサブセットに影響する問題について、コンポーネントをコミットまたは促進する際に調査しています。 当社のエンジニアリングチームは、根本的な原因を特定し、可能な限り迅速に正常な機能を回復するために積極的に取り組んでいます。 今後も、より一層の最新情報をお届けしてまいります.

2. 2026年7月21日 10:46 UTCidentified

   お客様が影響するGit認証エラーが、進行中のGitHubサービスインシデントに関連していることを特定しました。https://www.githubstatus.com/ より詳しい情報が入手可能な場合は、この状況を詳しく監視し、更新します.

3. 2026年7月21日 12:09 UTCmonitoring

   GitHubのステータスが更新され、インシデントが解決したことを示しました。 このインシデントをResolvedにアップデートし、フル機能の復元を確認しました.

4. 2026年7月21日 13:11 UTCresolved

   最終時間に発生がなかったと判断しました。 この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月15日 21:25 UTCinvestigating

   CICDパイプラインでリポジトリ関連の問題を抱えている少数の顧客からレポートを受け取りました。 これらのレポートのパターンにより、現在、潜在的なサービス劣化として検討中です。 特定の Orgs と CICD の操作に影響されない場合がありますが、問題が発生した場合は、Success Community のケースを自由に開くようにしてください.

2. 2026年7月15日 23:34 UTCresolved

   解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月15日 20:54 UTCinvestigating

   メタデータ・フォーマット・パイプラインを含むプロモーションに影響を及ぼす問題のレポートを調査しています。 当社のエンジニアリングチームは積極的に調査を行い、より多くの情報が利用できるように更新を提供します。 次回のアップデートは1時間以内となります.

公式のインシデント更新を自動翻訳しています。

1. 2026年5月11日 15:23 UTCinvestigating

   We are currently investigating reports of performance degradation impacting CI/CD pipelines. During this time, some users may also experience intermittent delays or unexpected validation errors when utilizing the CICD Pipeline, which may also affect the Data Deploy Service. Our engineering teams are actively looking into the situation to identify the root cause. We will provide an update as soon as more information is available.

2. 2026年5月11日 15:44 UTCinvestigating

   The majority of the instability being experienced is due to the "frequent rotation of Refresh Tokens" now being enforced by Salesforce, which we are in the process of further mitigating, at scale.

3. 2026年5月11日 19:05 UTCmonitoring

   Status update: Monitoring We have observed a complete drop in authentication errors over the last hour and currently consider this issue resolved. Our team will continue to monitor the system to ensure stability. Action required: If you experienced an error, please re-authenticate your credentials and retry your jobs. Please note that the main Credential for the Org where Copado is installed must be validated first; after that is complete, all subsequent Credential records must be validated by their respective record owners in Salesforce.

4. 2026年5月11日 20:21 UTCresolved

   We have implemented the necessary backend mitigations to resolve the recent service disruptions, and system stability has been fully restored. Action required: If you experienced an error, please re-authenticate your credentials and retry your jobs. Please note that the main Credential for the Org where Copado is installed must be validated first; after that is complete, all subsequent Credential records must be validated by their respective record owners in Salesforce.

1. 2026年5月5日 14:58 UTCinvestigating

   We are currently investigating an issue affecting Copado AI Services, where users may be experiencing consistent "Agentic LLM task failed" errors. Our engineering team has identified that this is stemming from an overloaded state with one of our upstream AI providers (Anthropic) in our primary hosting region, North America. We are treating this with the highest priority and will provide another update as soon as we have more information or a resolution.

2. 2026年5月5日 15:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年5月5日 16:00 UTCmonitoring

   We have successfully resolved the issue affecting Copado AI Services for our North American servers. Normal service has been fully restored, and users should no longer experience errors when utilizing AI features. We will continue to monitor the service closely to ensure optimal performance. We apologize for any inconvenience this caused and appreciate your patience while our team worked to restore service.

4. 2026年5月5日 20:07 UTCresolved

   Update - Resolved Our monitoring period has concluded, and we have confirmed that Copado AI Services are fully operational and performing as expected for all North American servers. This incident is now resolved. Thank you for your patience.

1. 2025年10月20日 15:45 UTCmonitoring

   We are currently experiencing a partial outage due to an ongoing issue with Amazon Web Services (AWS), primarily affecting the US-EAST-1 region. This issue has also impacted certain Salesforce-hosted environments, including our US CRT/AI infrastructure. While AWS initially began showing signs of recovery around 5:10 AM PDT, subsequent challenges in their mitigation efforts have resulted in renewed instability. As of now, both AWS and Salesforce continue to report this as an active incident. Due to the dependencies between our systems and these third-party services, a growing number of customers are experiencing service disruptions or inaccessibility across multiple products — including CRT, AI, CI/CD, and Essentials. Our engineering team is actively engaged and continuing to monitor the situation closely. We are working with our partners at AWS and Salesforce to restore full service as quickly as possible. Next update: As soon as new information becomes available.

2. 2025年10月20日 16:40 UTCmonitoring

   We are currently seeing a broader impact across US services. Live Testing in CRT US is likely heavily impacted, and we are also receiving reports of document upload failures in AI for US-based users. Our team is actively monitoring and working with AWS and Salesforce to mitigate the issue. Next update: As soon as new information becomes available.

3. 2025年10月20日 21:10 UTCmonitoring

   We have seen improvements in the availability and performances of our services, as well as reduced errors connecting to Salesforce. This has been further confirmed by updates from AWS and Salesforce, respectively. We are continuing to monitor the situation and will post further updates, but we believe things are trending positively. Next update: As soon as new information becomes available.

4. 2025年10月20日 23:32 UTCidentified

   We have continued to monitor this situation and mostly positive improvements across our products and connectivity with Salesforce. At approximately 23:00 UTC, AWS marked their ongoing incident as resolved. Salesforce continues to consider this incident ongoing, however we are updating our status to reflect the resolution on the AWS side, and now consider this incident to only be degraded performance rather than a partial outage. Customers may still experience issues with any operations that connect to Salesforce.

5. 2025年10月21日 1:06 UTCresolved

   Salesforce has updated their status at 00:30 UTC and marked this incident as resolved. We now also will mark this incident as resolved.

1. 2025年8月18日 16:32 UTCidentified

   An issue related to projects in Copado Robotic Testing has been identified affecting multiple customers in different regions. Our team is investigating the cause of the error and will provide updates as quickly as possible. We apologize for the inconvenience.

2. 2025年8月18日 19:03 UTCresolved

   All regions are operational again. This incident has been resolved.

1. 2025年6月12日 18:53 UTCinvestigating

   We have detected a global service disruption as of 13:28 CST, which is impacting, but is not limited to, both Google Cloud and Amazon Web Services worldwide. This disruption is impacting Copado, Salesforce, and many other products and services. During this time you may experience issues such as inability to login, authenticate, and interact with Copado/Salesforce. We will continue to update our status as more information becomes available.

2. 2025年6月12日 19:24 UTCinvestigating

   We are seeing a partial recovery in internal Copado Job executions. All the systems have been updated to Degraded Performance.

3. 2025年6月12日 20:08 UTCmonitoring

   We have observed a full recovery across Copado Robotic Testing, Copado Explorer, Essentials, and Copado AI services. We are still seeing partial degradation affecting CICD jobs. Our team is actively monitoring the situation to ensure full restoration of all services.

4. 2025年6月12日 20:55 UTCresolved

   Google Cloud's mitigation efforts have led to all services showing significant recovery. We will continue to monitor to ensure we don't see signs of the disruption recurring, but at this time, all known impact has subsided. All services are operational.

1. 2025年3月3日 22:35 UTCidentified

   It appears that Salesforce has introduced a change to the Partner WSDL in patch 9.9 which is unexpectedly returning JSON for the certain objects in the describe call. This is affecting customers on this version in their ability to get metadata, and to create snapshots. We have temporarily implemented a method to ignore this object in the Salesforce Partner WSDL and have informed Salesforce of the issue. Our engineering and infrastructure teams are engaged and we will share updates here as our investigation continues.

2. 2025年3月4日 13:34 UTCidentified

   Our engineering team has reviewed this issue further, and confirmed that customers on Salesforce patch 9.10 are also affected, due to another object not included in the library. They have prepared a hotfix which addresses all cases. This hotfix is being tested now and will be released shortly.

3. 2025年3月4日 15:06 UTCmonitoring

   The hotfix has been released. We will monitor the impact for a short period and update this incident to Resolved.

4. 2025年3月4日 16:40 UTCresolved

   After the hotfix, our monitoring shows no new instances of this error occurring- this incident is being marked Resolved.

1. 2024年11月27日 23:06 UTCresolved

   On 11/18/2024, at 4:00 AM UTC, customers on our APAC backend experienced interruptions resulting job delays and errors during their use of Copado. Our engineering team investigated and identified issues related to the latest backend release. The team implemented the necessary changes on 11/18/2024 at 8:20 AM UTC, and service resumed to normal. We apologize for any inconvenience.

1. 2024年7月18日 10:23 UTCinvestigating

   The Copado Success community is currently inaccessible for some users, or loading but with some functionality unavailable. We are currently engaged with Salesforce support to resolve the issue.

2. 2024年7月18日 15:01 UTCresolved

   This incident has been resolved.

1. 2024年7月18日 1:50 UTCinvestigating

   The Copado Success community is currently inaccessible for some users, or loading but with some functionality unavailable. We are currently engaged with Salesforce support to resolve the issue.

2. 2024年7月18日 2:38 UTCresolved

   This issue is now resolved.

1. 2024年6月28日 18:49 UTCinvestigating

   We are investigating an issue reported by multiple customers related to GitHub pull requests. At this point, we believe this issue is caused by GitHub's ongoing incident, as indicated on https://www.githubstatus.com/. No changes have been made to Copado's backend or infrastructure that coincide with this issue. We will update as more information becomes available

2. 2024年6月29日 1:44 UTCinvestigating

   While GitHub is reporting their incident as resolved, we still have customers experiencing issues. We will continue to investigate.

3. 2024年7月1日 14:19 UTCresolved

   Our team has identified the issue, and implemented the necessary changes.

1. 2024年4月24日 13:13 UTCidentified

   Copado has identified that Azure DevOps Saas began experiencing service degradation and availability issues starting at approximately 2:30 PM Central Time on April 23, 2024, that could result in failed authentication to Azure DevOps repos via HTTPS. We are currently working with our engineering and infrastructure teams to help identify impacted customers, and are monitoring the ADO status via their site, https://status.dev.azure.com. We have confirmed that this problem does not impact customers utilizing SSH to connect to their repositories. We currently recommend that if possible, customers update their Git Repository record configuration from HTTPS to SSH, to mitigate this outage and return to the full use of Copado and their pipelines with ADO Saas repositories. If you need assistance with this change, please reach out to Copado Support via https://success.copado.com. We will provide updates as more information becomes available.

2. 2024年4月24日 14:38 UTCidentified

   We have updated this incident to indicate broader impact; we are seeing examples of customers using Azure DevOps that are experiencing issues beyond authentication. ADO has also broadened the impact of their ongoing incident: https://status.dev.azure.com/_event/496920595 We recommend contacting ADO directly if you are utilizing an ADO repository and are experiencing issues, including but not limited to authentication, performance, and availability.

3. 2024年4月24日 18:11 UTCidentified

   We are actively engaged with ADO support and they have provided an estimate of 4 hours to complete the work required to resolve this issue.

4. 2024年4月25日 2:53 UTCresolved

   This incident has been resolved.

1. 2024年1月23日 17:55 UTCidentified

   We have identified multiple jobs, across various customers, which are being impacted by delays in metadata retrieval from Salesforce. While this apparent performance degradation is currently not listed on status.salesforce.com, we have engaged Salesforce directly for further clarity. In our initial testing, it appears the impact is limited to Hyperforce instances. In the majority of cases, this issue simply impacts the duration of the associated job. In limited examples we have seen jobs fail due to timeouts as a result of this delayed response. We will update this incident as more information is available.

2. 2024年1月23日 21:11 UTCidentified

   We are still awaiting a response from the Salesforce team; we continue to see job performance impacted by delays in metadata retrieval.

3. 2024年1月24日 1:47 UTCresolved

   We are no longer seeing impacted jobs. This issue appears to have been related to Incident ID 12223 (https://status.salesforce.com/incidents/12223). We are working with Salesforce to confirm.

1. 2023年11月2日 15:06 UTCidentified

   We are tracking two separate Salesforce incidents that are impacting our customers’ use of Copado: Record relationship Feature Degradation (Global Issue): https://status.salesforce.com/generalmessages/1220 Instance Outage (Regional Issue) https://status.salesforce.com/incidents/11897 While there is no impact to the Copado Infrastructure itself, we have seen examples where the Salesforce records associated with Copado jobs are not successfully created. We recommend delaying any Copado actions until Salesforce has confirmed these incidents are resolved. We also recommend that our customers review any jobs that were already performed during the incidents to confirm the records were created successfully. Additionally, these incidents are impacting our own Salesforce instance. Support for any cases submitted while the incidents are ongoing may be delayed, and there is a possibility that any cases created during the incidents, or during the mitigation actions that are occurring now, may not have been successfully transmitted. Please follow up to confirm successful transmission of support cases after the Salesforce issues are resolved.

2. 2023年11月2日 15:29 UTCidentified

   Salesforce has indicated that one of the two incidents (below) is resolved; however, we still recommend delaying any activities within Copado until the other incident is resolved. Instance Outage (Regional Issue) - Now Resolved https://status.salesforce.com/incidents/11897

3. 2023年11月2日 18:44 UTCidentified

   Salesforce is performing a rollback of the latest release to resolve the remaining incident. Initial testing suggests that this is resolving previously reported issues. We will continue to monitor and update this status to resolved once Salesforce indicates the rollback is complete.

4. 2023年11月3日 15:47 UTCresolved

   Salesforce has indicated that the second incident impacting the use of Copado is now resolved. We are marking this as resolved, but will continue to monitor for impact from both of the reported incidents.

1. 2023年10月16日 21:39 UTCinvestigating

   When committing to version control on any job in Copado Essentials Plus via Deployment, Work Item or CI job will result in error "Error: An error occurred while processing your request. Please contact our customer support if the error persists.". We are aware of the issue and working diligently to resolve the matter as quickly as possible. Work Around: no current work arounds are available.

2. 2023年10月17日 0:47 UTCidentified

   Copado Essentials Engineering and Copado Infrastructure Engineering have tentatively identified the issue and have run a number of successful Git deployments. We will provide another update shortly with more details.

3. 2023年10月17日 0:52 UTCmonitoring

   We have implemented a fix and the issue with deploying to Git repos has been tentatively resolved. We will continue to update you here. Our Apologies for this inconvenience.

4. 2023年10月17日 2:00 UTCresolved

   This incident has been resolved.