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    Copper の障害履歴

    50 Copper incidents · 2021年11月 — official updates, affected components, duration and resolution details.

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    We are investigating an issue with the Google Sheets Add-on resulting in difficulty Importing Data

    開始 2026年6月9日 15:45 UTC · 6d 4h

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2026年6月9日 15:45 UTCidentified

      We've identified the issue and we are working on the solution.

    2. 2026年6月11日 17:47 UTCidentified

      We have identified a recent Google Security update is preventing some users from accepting Google Permissions.

    3. 2026年6月14日 5:02 UTCmonitoring

      Google has resolved the unverified issue causing some users to have trouble accessing accepting Google Permissions and accessing the Chrome Extension. We are investigating a persisting issue with the Copper Google Sheets Add-on resulting in some users unable to Import Data.

    4. 2026年6月15日 20:11 UTCresolved

      All issues are now resolved and all components are operational. If you still experience an issue after removing and re-installing the Chrome Extension or Google Sheets Add-on, please contact the Copper Support Team.

    Form Builder, Linked Pages, and some Integrations failing to operate as expected.

    開始 2026年2月25日 21:27 UTC · 1h 41m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Forms BuilderIntegrationsForms Submission
    1. 2026年2月25日 21:27 UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages, and some Integrations.

    2. 2026年2月25日 21:34 UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages and some Integrations failing to operate as expected. We are prioritizing this issue to restore expected operation to these features.

    3. 2026年2月25日 22:12 UTCidentified

      We have identified the issue resulting in Forms, Linked Pages and some Integrations to fail to operate as expected.

    4. 2026年2月25日 22:24 UTCidentified

      We have identified the issue resulting in Form Builder, Linked Pages and some Integrations to fail to operate as expected. We are preparing the update and expect the issue to be resolved within a few hours. Thank you for your patience.

    5. 2026年2月25日 23:08 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    開始 2026年2月19日 0:28 UTC · 14h 26m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Custom Reports Builder
    1. 2026年2月19日 0:28 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. 2026年2月19日 14:53 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    開始 2026年2月18日 14:59 UTC · 9h 27m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Reporting
    1. 2026年2月18日 14:59 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. 2026年2月19日 0:25 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    開始 2026年2月9日 18:11 UTC · 3h 51m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Custom Reports Builder
    1. 2026年2月9日 18:11 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Friday, February 6, and remains accessible at this time.

    2. 2026年2月9日 20:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2026年2月9日 22:01 UTCresolved

      This incident has been resolved.

    Some users are experiencing issues loading the app

    開始 2026年2月3日 18:58 UTC · 24m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Forms BuilderSearch IndexIntegrationsMarketing ToolsCustom Reports BuilderWorkflow AutomationReporting
    1. 2026年2月3日 18:58 UTCinvestigating

      Users who are impacted may access Copper through the Chrome Extension or Mobile App. We are investigating loading issue related to the Web App (app.copper.com) and will provide status updates.

    2. 2026年2月3日 19:22 UTCresolved

      This incident has been resolved.

    Copper App not reachable for some customers

    開始 2025年10月28日 18:15 UTC · 19h 4m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025年10月28日 18:15 UTCinvestigating

      We are currently investigating this issue.

    2. 2025年10月28日 18:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025年10月28日 18:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年10月29日 13:19 UTCresolved

      This incident has been resolved.

    www.copper.com Issues

    開始 2025年10月28日 14:27 UTC · 37m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Help Center
    1. 2025年10月28日 14:27 UTCinvestigating

      Some customers are not able to get to www.copper.com at the moment. We are investigating the issue. Please note that Copper Application is working fine.

    2. 2025年10月28日 15:03 UTCresolved

      This incident has been resolved.

    Amazon AWS Incident Impacting Copper

    開始 2025年10月20日 13:35 UTC · 12h 0m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025年10月20日 13:35 UTCinvestigating

      Some customers might be experiencing degraded performance due to ongoing AWS Issues with several services. You can see the AWS services status here: https://health.aws.amazon.com/health/status.

    2. 2025年10月20日 15:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025年10月20日 21:43 UTCinvestigating

      AWS continues to have issues with several services.

    4. 2025年10月21日 1:35 UTCresolved

      AWS has resolved the issue.

    Authentication Issues

    開始 2025年7月18日 15:25 UTC · 1h 57m

    Outage致命的なインシデント
    影響を受けたコンポーネント
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025年7月18日 15:25 UTCinvestigating

      Customers are having issues authenticating with Google.

    2. 2025年7月18日 16:34 UTCmonitoring

      Google has mitigated the issue for all affected users.

    3. 2025年7月18日 17:22 UTCresolved

      This incident has been resolved.

    Copper Services affected by Google Issues

    開始 2025年6月12日 19:17 UTC · 9h 37m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2025年6月12日 19:17 UTCinvestigating

      Some of the Copper Services might be affected due to Google having issues with their services.

    2. 2025年6月12日 20:43 UTCinvestigating

      A lot of Google Services are still down. Here is google status page : https://status.cloud.google.com/

    3. 2025年6月13日 1:40 UTCmonitoring

      It appears that Google issues have been resolved.

    4. 2025年6月13日 4:53 UTCresolved

      These issues have been resolved.

    Copper Website Issue

    開始 2025年5月3日 18:19 UTC · 10d 7h

    Pending
    1. 2025年5月3日 18:19 UTCmonitoring

      Copper website (copper.com) was unavailable for about an hour starting at 12 p.m EST. It has been restored and operational now.

    2. 2025年5月3日 18:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 2025年5月14日 1:20 UTCresolved

      This incident has been resolved.

    Copper website down

    開始 2025年5月2日 17:23 UTC · 0m

    Pending
    1. 2025年5月2日 17:23 UTCresolved

      Copper website www.copper.com was temporarily unavailable for approximately 15 minutes around 10:30 am EST. The issue was quickly resolved, and website is operating normally now.

    Data Refresh issue with Copper Reporting

    開始 2025年4月10日 15:36 UTC · 4h 10m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Reporting
    1. 2025年4月10日 15:36 UTCinvestigating

      Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

    2. 2025年4月10日 19:46 UTCresolved

      The issue has been resolved by our provider. All customers should have up to date reporting data now.

    Copper Reports might be missing some data

    開始 2025年3月19日 19:26 UTC · 7h 40m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Reporting
    1. 2025年3月19日 19:26 UTCinvestigating

      Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.

    2. 2025年3月19日 21:10 UTCidentified

      Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours

    3. 2025年3月20日 3:06 UTCresolved

      We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.

    Tasks are not showing up properly in Web App

    開始 2025年1月31日 15:40 UTC · 54m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Rest API & Web Application
    1. 2025年1月31日 15:40 UTCinvestigating

      We are currently investigating this issue.

    2. 2025年1月31日 16:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2025年1月31日 16:33 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issue

    開始 2024年10月24日 20:16 UTC · 1h 44m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 2024年10月24日 20:16 UTCinvestigating

      Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

    2. 2024年10月24日 21:10 UTCmonitoring

      It appears that AWS has fixed the issue. We are monitoring our systems.

    3. 2024年10月24日 22:00 UTCresolved

      This incident has been resolved.

    Issue with sending Emails from Copper

    開始 2024年9月13日 16:49 UTC · 3h 37m

    Issues軽微なインシデント
    影響を受けたコンポーネント
    Google SyncCRM for Gmail Chrome Extension
    1. 2024年9月13日 16:49 UTCinvestigating

      Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

    2. 2024年9月13日 16:54 UTCmonitoring

      This issue has been fixed. We are monitoring the results.

    3. 2024年9月13日 17:17 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2024年9月13日 20:26 UTCresolved

      This incident has been resolved.

    Copper Website Issues

    開始 2024年9月3日 17:37 UTC · 0m

    Pending
    1. 2024年9月3日 17:37 UTCresolved

      Copper website (www.copper.com) was unreachable from 9:45 a.m PST to 10:00 a.m. PST

    Copper.com website Issues

    開始 2024年7月15日 23:38 UTC · 13h 45m

    Outage重大なインシデント
    影響を受けたコンポーネント
    Help Center
    1. 2024年7月15日 23:38 UTCinvestigating

      Copper website (www.copper.com) is not accessible

    2. 2024年7月16日 2:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年7月16日 13:23 UTCresolved

      This incident has been resolved.