Documo の障害履歴

1. 2026年8月3日 12:52 UTCinvestigating

   現在、FAX送信しようとすると、ユーザがアウトバウンドエラーを受信するという問題の調査を行っています。 フォローアップ.

2. 2026年8月3日 14:02 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月21日 20:54 UTCinvestigating

   現在、IDP製品を使用して文書を処理するための通常の待ち時間よりも長い問題を引き起こしています。 フォローするより多くの更新.

2. 2026年7月21日 21:05 UTCidentified

   問題が特定され、修正が実装されています.

3. 2026年7月21日 22:31 UTCmonitoring

   修正を実装し、結果を監視しています。 このインシデントは、処理が必要な文書のバックログを作成し、次の2時間後にバックログが消去されると予想します.

4. 2026年7月21日 23:09 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月8日 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 2026年7月8日 17:39 UTCresolved

   This incident has been resolved.

1. 2026年7月8日 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 2026年7月8日 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年7月8日 16:23 UTCresolved

   This incident has been resolved.

1. 2026年6月29日 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 2026年6月29日 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 2026年6月29日 21:46 UTCresolved

   This incident has been resolved.

1. 2026年6月16日 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 2026年6月16日 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2026年6月16日 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月16日 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 2026年6月16日 16:56 UTCresolved

   This incident has been resolved.

1. 2026年6月15日 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026年6月15日 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年6月15日 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月15日 16:41 UTCresolved

   This incident has been resolved.

1. 2026年6月10日 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 2026年6月10日 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2026年6月10日 17:27 UTCresolved

   This incident has been resolved.

1. 2026年6月3日 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 2026年6月3日 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 2026年6月3日 15:09 UTCresolved

   This incident has been resolved.

1. 2026年4月27日 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 2026年4月28日 0:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年4月28日 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年4月28日 13:21 UTCresolved

   This incident has been resolved.

1. 2026年3月31日 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 2026年3月31日 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 2026年3月31日 15:09 UTCresolved

   This incident has been resolved.

1. 2026年2月19日 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026年2月19日 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月19日 20:04 UTCresolved

   This incident has been resolved.

1. 2026年2月18日 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 2026年2月18日 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月18日 20:28 UTCresolved

   This incident has been resolved.

1. 2026年2月16日 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 2026年2月16日 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 2026年2月16日 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 2026年2月16日 21:45 UTCresolved

   This incident has been resolved.

1. 2026年1月12日 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 2026年1月12日 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026年1月12日 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 2026年1月12日 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 2025年12月11日 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 2025年12月11日 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 2025年12月11日 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 2025年12月12日 14:33 UTCresolved

   This incident has been resolved.

1. 2025年10月6日 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 2025年10月6日 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 2025年10月7日 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 2025年10月7日 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025年10月7日 19:04 UTCresolved

   This incident has been resolved.

1. 2025年10月6日 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 2025年10月6日 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年10月6日 17:01 UTCresolved

   This incident has been resolved.

1. 2025年8月25日 15:20 UTCinvestigating

   We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.

2. 2025年8月25日 16:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年8月25日 18:21 UTCresolved

   This incident has been resolved.

1. 2025年8月5日 17:00 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

2. 2025年8月5日 19:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年8月5日 20:12 UTCresolved

   This incident has been resolved.