56 Donorperfect incidents · 2024年11月 — official updates, affected components, duration and resolution details.
現在、DonorPerfect 内のレコードやナビゲーションを検索する際にエラーのレポートを調べています。 大変ご迷惑をおかけし、速やかにその旨を解決いたします。 詳細については、こちらをご覧ください.
私たちは、DonorPerfect内のログインとナビゲーションの両方に影響を与える断続的なエラーを調査しています。 誠に有難うございますが、この問題は、午前中から利用者に影響を及ぼし、ご迷惑をおかけいたしますが、何卒ご了承ください。 私たちのチームは、原因を特定し、可能な限り迅速に正常な機能を復元するために積極的に取り組んでいます。 今後も最新情報をお届けいたします.
この事件は解決しました.
公式のインシデント更新を自動翻訳しています。
現在、DonorPerfect 内のレコードやナビゲーションを検索する際にエラーのレポートを調べています。 大変ご迷惑をおかけし、速やかにその旨を解決いたします。 詳細については、こちらをご覧ください.
レコードを検索し、DonorPerfectをナビゲートしながらエラーが表示されるように修正が実装されました。 今後もシステムを監視し、問題が解決したら別のアップデートを提供してまいります.
修正を監視した後、DonorPerfect内のレコード検索やナビゲーションで追加のエラーが観察されていない。 この問題は解決しました。 皆様のお越しをお待ちしております.
公式のインシデント更新を自動翻訳しています。
現在、当社のナレッジベースでAIを活用した検索機能に関する断続的な問題が発生しています。 その間に、学習にナビゲートすることで、ナレッジベースの記事にアクセスして検索することができます > コミュニティランディングページからのナレッジベース。 不便をおかけし、追加アップデートをご案内いたします.
当社のサードパーティベンダーは、AI搭載のナレッジベース検索の問題が解決されたことを確認しました。 また、DonorPerfectコミュニティで検索バーが再び利用可能であることを検証しました。 誠に申し訳ございませんが、この問題が解決しましたら、ご迷惑をおかけいたしますが、ご理解のほどよろしくお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
私たちは、DonorPerfectの低さを引き起こしている問題を調査しています。 大変ご迷惑をおかけいたしますが、速やかにそのお詫び申し上げます.
開発チームは、DonorPerfect の低さを引き起こした問題に対処するための修正を行いました。 応答時間と全体的なパフォーマンスを監視し、必要に応じてアップデートを提供します。 ありがとうございます.
修正を監視した後は、DonorPerfect の低さでさらなる問題が観察されていない。 問題が解決してきたと確信しています。 誠に有難うございます.
公式のインシデント更新を自動翻訳しています。
現在、DonorPerfect にログインしようとするとエラーが表示されることを調査しています。 私たちは、この問題の根本原因を判断し、可能な限り迅速に解決するために努力しています。 更新をお待ちしています。 ありがとうございます.
私たちは、ログインしようとすると、DonorPerfect全体での遅延のレポートを調査し続けています。 チームが根本原因を特定し、可能な限り迅速に問題を解決するために働くので、不便をお詫び申し上げます.
この事件は解決しました。 あなたがログインした次回は、以前に10日間デバイスを記憶するオプションを選択した場合でも、MFAコードを入力するように求められます。 ご不便をおかけし、ご迷惑をおかけしますが、何卒ご了承ください。 お問い合わせ!
公式のインシデント更新を自動翻訳しています。
現在、レポートエクスポートの処理時間が経ちます。 輸出要求は正常に処理されますが、高額な需要のために完了すると予想以上の時間がかかる場合があります。 当社の開発チームは、輸出加工を最適化し、全体的なパフォーマンスを向上させるために積極的に取り組んでいます。 最速の結果では、現在のエクスポートリクエストを完成させることをお勧めします。 同じエクスポートを複数回送信すると、追加のリクエストが作成され、処理時間が増加する可能性があります。 ご迷惑をおかけし、お詫び申し上げます
報告書のエクスポートに影響を及ぼす長期間の通常の処理時間に対する決議に引き続き取り組みます。 輸出依頼は未然に処理されますが、完了は予想以上に時間がかかることがあります。 大変ご迷惑をお掛けし、引き続きこのステータスページをアップデートいたします.
エクスポート処理を改善するために修正が実装されました。 初期結果は、通常の処理時間内でエクスポートリクエストが補完されます。 引き続き、問題が解決されたことを確認するために監視を続けていきます.
修正を監視した後、通常のタイムフレーム内でのエクスポートリクエストが処理されていることを確認しました。 誠に有難うございますが、ご理解とご協力をお願い申し上げます.
公式のインシデント更新を自動翻訳しています。
We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.
A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.
This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience.
We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.
After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.
This incident has been resolved.
We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.
The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal. Any completed exports you were waiting for can be accessed under Reports > My Downloads. Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully.
Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.
Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.
This incident has been resolved.
We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
This incident has been resolved.
We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!
We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.
This incident has been resolved.
We are currently monitoring an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!
This incident has been resolved.
We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.
This incident is resolved.
We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating an issue impacting Easy Reports that may cause reports to run slowly or, in some cases, fail to complete. We apologize for the disruption and are working to resolve it as quickly as possible. Updates will be shared here as we learn more.
This incident has been resolved.
We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.
We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.
No further errors were observed and this issue is resolved.
We are currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. We are working hard to identify the issue and resolve it as soon as possible. Thank you for your patience. We will keep you updated here.
We have identified the cause of the email delivery delays as a widespread outage affecting Microsoft 365 services. As a result, some emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated messages, may be delayed for users with Microsoft email services (such as Outlook, Hotmail, or Exchange). Our systems are operating as expected, and we are actively monitoring the situation. Until Microsoft resolves the outage on their end, delays in email delivery may continue. Thank you for your patience, and we will continue to provide updates here as more information becomes available.
This incident has been resolved.
We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.
Our team has identified the step in the login process that is causing the issue and are working to resolve it. Thank you for your patience as we get everything working again.
A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.
This incident has been resolved.