Doxyme の障害履歴

1. 2026年9月1日 14:28 UTCinvestigating

   Invite Via を使用して doxy.me を介して送信された電子メールの招待状に影響を及ぼす問題を調査しています。 一部の招待状は、遅延または配信されない場合があります。 これは、当社のサードパーティの電子メール配信プロバイダであるMandrillとの混乱に関連する既知の問題です。 チームとマニドリのチームも、その解決に積極的に取り組んでいます。 Doxy.me は利用できます。他の方法でお部屋のリンクを共有し続けることができます。 最新情報をお届けいたします.

2. 2026年9月1日 15:34 UTCidentified

   Invite Via を使用して送信されたメールの招待状に影響を及ぼす問題は、Mandrill との混乱に関連していることを確認しました。 両チームは、メール配信の復元に積極的に取り組んでいます.

3. 2026年9月1日 18:46 UTCmonitoring

   Mandrill は修正を行いました。 Inviteビアで送信したメール招待状を監視し、期待どおりに配信されていることを確認します.

4. 2026年9月1日 18:48 UTCmonitoring

   今後の問題がないか引き続き監視しています。

5. 2026年9月1日 19:12 UTCresolved

   Mandrill との崩壊が解決しました。 Invite Via で送信されたメールの招待状が期待どおりに配信されます.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月16日 8:10 UTCinvestigating

   現在、一部サービスの中断を引き起こす問題について調査しています。 ウェブサイトがアクセスできるままですが、認証やログインなど、機能が期待通りに機能しません。 当社のチームは、当社の上流プロバイダーと協力して、根本的な原因を特定し、可能な限り迅速にフル機能の復元を行います。 最新情報をお届けいたします.

2. 2026年7月16日 9:05 UTCidentified

   AWSFront の継続的なインシデントにより、認証プロバイダーに影響を及ぼす混乱として問題を特定しました。 本サイトはアクセス可能でありながら、一部のユーザーは特定のプラットフォームの機能をログインまたは使用することはできません。 当社のプロバイダは、影響を受けるCloudFrontサービスを迂回するための緩和を積極的に実施しており、その進捗状況を密接に監視しています。 情報が増え次第、更新を行います.

3. 2026年7月16日 11:26 UTCmonitoring

   サービスは正常に動作しています。 プラットフォームを監視し、すべての人が安定しているようにします.

4. 2026年7月16日 12:09 UTCresolved

   この事件は解決しました.

公式のインシデント更新を自動翻訳しています。

1. 2026年3月23日 16:28 UTCinvestigating

   We're investigating a system-wide performance degradation impacting many users.

2. 2026年3月23日 23:34 UTCmonitoring

   Service is returning to normal. We are continuing to monitor the situation.

3. 2026年3月24日 9:32 UTCresolved

   The issue has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a full report will be provided.

4. 2026年3月27日 20:33 UTCpostmortem

   **Summary of event:** On March 23, doxy.me experienced intermittent service disruptions during a planned system upgrade. A combination of internal issues and a third-party service issue led to degraded performance throughout the day. **Incident Classification:** Service disruption caused by a combination of internal system changes and a third-party service issue. This was not a security breach. **Business impacts:** Some users experienced dropped calls, difficulty accessing History and Analytics, and issues with Custom Waiting Rooms. **Data Impact:** No evidence of unauthorized access, disclosure, or loss of customer data or PHI. Some data was temporarily unavailable during the incident but has been fully restored. **Root cause:** The disruption was caused by overlapping issues, including a third-party service not updating correctly, delays in loading History, and a migration issue affecting some settings. **How the issue was resolved:** Our team deployed fixes throughout the day and paused the upgrade to prevent further impact. Service returned to normal after all issues, including the third-party issue, were resolved. **Preventative next steps:** We are improving our system upgrade process, strengthening safeguards around third-party services, and enhancing monitoring to respond more quickly in the future.

1. 2026年1月6日 18:21 UTCinvestigating

   We are currently investigating a reported system outage that's impacting provider log in.

2. 2026年1月6日 19:00 UTCmonitoring

   Provider login is returning back to normal. We are continuing to monitor the situation.

3. 2026年1月6日 20:00 UTCresolved

   The issue impacting provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

1. 2026年1月2日 15:36 UTCinvestigating

   We are currently investigating a reported system outage that's impacting provider log in.

2. 2026年1月2日 16:29 UTCmonitoring

   The ability to login is returning back to normal. We are continuing to monitor the situation.

3. 2026年1月2日 19:30 UTCresolved

   The issue preventing provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

1. 2025年10月29日 16:22 UTCinvestigating

   We are currently investigating an issue affecting some provider logins on doxy.me. Users may experience a blank or unresponsive login page. Initial investigation indicates that the issue originates from our authentication system, which is currently experiencing a global outage related to CDN configuration. We’re actively monitoring the situation and working to ensure service stability. Components Affected: • Provider Sign-In • Authentication Service

2. 2025年10月29日 16:46 UTCmonitoring

   Fix for the issue with auth CDN provider is applied, and login services on doxy.me are now recovering. We are continuing to monitor performance and accessibility across all regions to ensure full stability. Components Affected: • Provider Sign-In • Authentication Service

3. 2025年10月29日 18:22 UTCresolved

   This incident has been resolved. All login and authentication services are now operating normally.

1. 2025年10月20日 9:56 UTCinvestigating

   We’re investigating an issue causing file uploads (like check-in photos) to fail and preventing some new sessions from starting. Ongoing calls are working normally. The issue appears related to an AWS outage and we’re monitoring their progress.

2. 2025年10月20日 10:20 UTCmonitoring

   A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.

3. 2025年10月20日 14:49 UTCinvestigating

   A doxy.me partner, AWS, is experiencing an issue that is now impacting some provider sign-ins, site functionality, and file uploads. We’re monitoring AWS and will share updates as they become available.

4. 2025年10月20日 20:04 UTCinvestigating

   The ongoing AWS issue continues to affect some doxy.me services. We’re closely monitoring the situation and will share updates as they are available.

5. 2025年10月21日 9:38 UTCresolved

   The AWS issue has been resolved and all doxy.me services are now functioning normally.

1. 2025年9月8日 11:36 UTCinvestigating

   We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.

2. 2025年9月8日 14:51 UTCidentified

   The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions.

3. 2025年9月9日 16:49 UTCmonitoring

   Custom SMS appointment invites are sending reliably and we’re continuing to monitor.

4. 2025年9月11日 15:54 UTCresolved

   After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.

1. 2025年8月14日 18:22 UTCinvestigating

   We are currently investigating a reported system outage that's impacting provider log in.

2. 2025年8月14日 18:47 UTCmonitoring

   The ability to login is returning back to normal. We are continuing to monitor the situation.

3. 2025年8月14日 19:42 UTCresolved

   The issue preventing provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

1. 2025年4月28日 12:29 UTCinvestigating

   We're currently investigating a reported system outage that's impacting patient check-in and provider account access.

2. 2025年4月28日 12:51 UTCmonitoring

   The system is returning to normal. We are continuing to monitor the situation.

3. 2025年4月28日 16:00 UTCresolved

   The system issue preventing patient check-in and provider account access has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

4. 2025年4月29日 11:43 UTCpostmortem

   **Summary of event** On April 28, our monitoring system detected a sharp slowdown in platform performance, preventing some users from accessing doxy.me. This disruption lasted for approximately 35 minutes before service was restored by increasing system capacity. **Business impacts** During the incident, users were unable to access doxy.me for telehealth sessions, leading to delayed or missed appointments and interruptions in patient care. **Root cause** A recent system update unintentionally lowered the number of active servers. Because this deployment occurred after our daily resource allocations, the platform did not have sufficient capacity to handle the level of traffic, resulting in degraded performance. **How the issue was resolved** Once the root cause was identified, our engineering team increased the number of active servers. This promptly reduced system load and restored access for users. **Preventative next steps** * Update deployment procedures to appropriately size server capacity at the time updates are launched * Improve intra-day automated resource allocations and real-time monitoring

1. 2025年3月13日 21:08 UTCinvestigating

   We're actively investigating an outage affecting Apps, such as File Transfer and Whiteboard.

2. 2025年3月13日 21:53 UTCidentified

   We've identified the cause of the outage. Our team is working on a fix, and we’ll share updates as we make progress.

3. 2025年3月13日 21:55 UTCmonitoring

   Monitoring - App functionality has been restored. We’ll continue to monitor the situation.

4. 2025年3月13日 22:07 UTCresolved

   The issue causing the app outage has been fixed and the system is now fully operational. All apps are functioning normally. A post-mortem report will be provided in the coming days.

1. 2025年3月5日 18:42 UTCinvestigating

   We're currently investigating a reported system outage that's impacting patient check-in and provider account access.

2. 2025年3月5日 18:57 UTCinvestigating

   System is returning back to normal. We are continuing to monitor the situation.

3. 2025年3月5日 18:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月5日 19:30 UTCresolved

   We recently encountered an issue that prevented patients from appearing in their provider's waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. A post-mortem report will be provided in the coming days.

1. 2024年12月19日 17:06 UTCinvestigating

   We are currently investigating this issue.

2. 2024年12月19日 22:19 UTCmonitoring

   The system is returning to normal. We are continuing to monitor the situation.

3. 2024年12月20日 1:43 UTCresolved

   The system issue preventing patient check-in and provider account access has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

1. 2024年10月25日 0:36 UTCinvestigating

   We’re aware that patients are not appearing in their provider’s waiting room queue, and we are actively investigating the issue. We will provide updates as soon as we have more information. Thank you for your patience.

2. 2024年10月25日 10:02 UTCmonitoring

   System is returning back to normal. We are continuing to monitor the situation.

3. 2024年10月25日 11:28 UTCresolved

   We recently encountered an issue that prevented patients from appearing in their provider’s waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.

4. 2024年11月4日 14:08 UTCpostmortem

   **Summary of event**: On October 24, patients who successfully checked in did not appear in the Waiting Room queue due to an incident from our real-time partner, PubNub. PubNub provides the technology that enables instant updates to [doxy.me](http://doxy.me) when a patient has joined a provider's Waiting Room and allows us to start a video call. This led to an outage on [doxy.me](http://doxy.me) approximately between October 24, 7:15 AM ET - 10:00 AM ET and October 24, 8:15 PM ET - October 25, 6:00 AM ET. **Business impacts:** Although providers were able to log in, their Waiting Room queue remained empty, preventing a session from starting between the patient and provider. **Root cause:** Our real-time partner, PubNub, encountered an unusual surge in traffic from sources other than [doxy.me](http://doxy.me), that temporarily overwhelmed their system, preventing it from responding quickly enough. As a result, PubNub’s communications to [doxy.me](http://doxy.me) were interrupted, causing patients to not appear in the Waiting Room queue.  **How was the issue resolved:** PubNub blocked the source of surging traffic and made changes to handle the increased demand. Once PubNub made this update, [doxy.me](http://doxy.me) was fully operational again. [Doxy.me](http://Doxy.me) did not make any changes.  **Preventative next steps:** [Doxy.me](http://Doxy.me) will collaborate with PubNub to ensure PubNub can manage traffic surges from its other customers and maintain scalable infrastructure, minimizing any potential impact on [doxy.me](http://doxy.me) services and customers.

1. 2024年10月24日 11:32 UTCinvestigating

   We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information

2. 2024年10月24日 13:06 UTCidentified

   Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.

3. 2024年10月24日 14:09 UTCmonitoring

   Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process

4. 2024年10月24日 16:00 UTCresolved

   Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance

1. 2024年10月19日 20:18 UTCresolved

   We recently encountered an issue that prevented patients from checking in on doxy.me 2.0. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.

2. 2024年10月28日 21:32 UTCpostmortem

   **Summary of event**: On October 19, [doxy.me](http://doxy.me) encountered an issue that prevented patients from checking in on [doxy.me](http://doxy.me) 2.0. This outage resulted in 8 hours and 28 minutes of unplanned downtime between 8:01 AM ET and 4:30 PM ET. **Business impacts:** Patients were unable to complete the check-in process. After entering their name and clicking the Check-In button, they remained stuck on the check-in screen instead of joining their provider’s waiting room. While providers were able to log in during this incident and receive patient check-in notifications, patients didn’t appear in their waiting room queue. This prevented a provider from starting a video call with the patient. **Root cause:** Security improvements implemented in our real-time messaging system and [doxy.me](http://doxy.me) 2.0 platform led to an issue that arose approximately 48 hours after the release. The continuous release cycle of [doxy.me](http://doxy.me) prevented the issue from appearing in our non-production environments used for pre-release testing. **How was the issue resolved:** Engineering identified real-time messaging as the root cause of the outage and updated accordingly while maintaining the security enhancements implemented.   **Preventative next steps:** We’re enhancing our testing framework to include additional scenarios that will help identify unexpected real-time issues.

1. 2023年11月21日 15:24 UTCinvestigating

   We are aware of an outage currently affecting doxy.me. Our team is currently investigating at this time. We will post an update as we know more.

2. 2023年11月21日 16:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年11月21日 19:25 UTCidentified

   The issue has been identified and a fix is being created. We are continuing to monitor the situation and have seen normal site functionality return.

4. 2023年11月22日 12:52 UTCresolved

   This incident has been resolved.

1. 2023年7月18日 17:07 UTCinvestigating

   We are currently investigating this issue.

2. 2023年7月18日 17:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 2023年7月18日 17:35 UTCresolved

   Between 12:37 PM and 1:13 AM EST, our partner AWS experienced elevated error rates for request serviced by the CloudFront Origin Shield and Regional Edge Cache in the US-EAST-1 region. The issue has been resolved and service is operating normally.

1. 2023年5月25日 18:29 UTCinvestigating

   We are aware of an outage currently affecting doxy.me. This appears to affect sign-in, call connecting, and various other system services. Our team is currently investigating at this time. We will post an update as we know more.

2. 2023年5月25日 19:06 UTCmonitoring

   We are seeing our system stabilizing. We are continuing to look into the incident and are going to continue to monitor the situation.

3. 2023年5月26日 13:00 UTCmonitoring

   System levels have remained stable overnight. We are continuing to monitor the system performance and will provide another update by 12pm ET.

4. 2023年5月26日 16:01 UTCresolved

   Doxy.me services continue to be stable. We are considering this incident resolved and will provide a post mortem within the few business days.

5. 2023年6月2日 17:35 UTCpostmortem

   **Summary of event:** On May 25th, [Doxy.me](http://doxy.me/) experienced a database issue that resulted in 27 minutes of unplanned downtime from 2:03pm to 2:30pm ET. **Business Impacts:** Sessions in progress were not impacted. The incident resulted in providers being unable to log in for their sessions. In addition, patients who were not already in the queue were unable to check in to their providers waiting room. **Root cause:** A data import file was processed internally. While it was being processed, a series of long-running secondary server processes were triggered. Unfortunately, these processes built up in number, consuming additional server resources until the servers were backed up. **How was the issue resolved:** The file was able to finish processing and the system self recovered. **Preventative next steps:** We are optimizing the the long-running processes which will help prevent this scenario from happening again. In the short term, we are no longer running large data imports during peak business hours.

1. 2023年1月10日 15:21 UTCinvestigating

   We are currently investigating an issue where older versions of web browsers (Safari, Chrome, Firefox, Edge) are not allowing doxy.me to load. Updating your browser to the latest version will allow doxy.me to load. Browsers able to load doxy.me: Safari 15.4 and newer Chrome 93 and newer Firefox 92 and newer Edge 93 and newer If you or your client is impacted at this time, our help article will help guide you to update.

2. 2023年1月10日 17:39 UTCidentified

   We have determined the root cause for this incident and are currently testing a fix. At this time, we expect the fix to be deployed early tomorrow, between 3:00am and 7:00am EST (between 08:00 and 12:00 UTC).

3. 2023年1月11日 12:59 UTCresolved

   We have deployed a fix restoring functionality to the out of date browsers. We recommend keeping your devices and browsers up to date in general, but do apologize for any disruption this incident may have caused. We will share the post mortem within the next few business days.

4. 2023年1月13日 18:40 UTCpostmortem

   **Summary of event:** On January 10th, an update caused out-of-date browsers to not load [doxy.me](http://doxy.me/). **Business Impacts:** Patients or providers using the impacted browsers were unable to access [doxy.me](http://doxy.me/). **Root cause:** One of the software packages used in our code was updated on January 10th, 2023 at 08:20 AM UTC. The updated version was incompatible with and no longer supported older browser versions, including any versions older than the following: * Chrome: 93 \(released August 31st, 2021\) * Firefox: 92 \(released September 7th, 2021\) * Safari: 15.4 \(released March 15th, 2022\) * Edge:  93 \(released August 3rd, 2021\) **How was the issue resolved:** [Doxy.me](http://doxy.me/) released a fix that reverted the update to the software packages on January 11th, at 8:03 AM UTC. **Preventative next steps:** We will be updating our internal system requirements and our supported browser policies. Once approved, we will increase our communication efforts with our customers to make it easier for them to recognize when they are using an out-of-date browser and how to update it. We will also shore up our testing coverage to better detect these problems in advance. Thank you for your patience.