Druva Phoenix の障害履歴

1. 2026年9月24日 16:49 UTCresolved

   2026年9月24日 1:12PM UTC 調査 - 私たちは、一連のデバイスが現在、当社のサーバーから切断される問題を特定しました。これにより、フェニックスクラウドのバックアップおよび復元操作に影響を及ぼす可能性があります。 私たちのチームは、積極的に問題を調査し、接続を復元し、衝撃を軽減するために優先的にこの上で取り組んでいます。 状況を密接に監視し、進捗状況を把握します。 Druvaサポートチーム(https://support.druva.com)へご連絡ください。 Druvaサポート 9月 24, 2026 2:07PM UTC モニタリング - サーバーから一組のデバイスが切断された問題が解決しました。 フェニックスクラウドのバックアップおよび復元操作は、通常機能します。 今後も環境を監視し、サービスの安定性と継続的可用性を確保してまいります。 誠に有難うございます。 https://support.druva.comでDruvaサポートチームにお気軽にお問い合わせください。 Druvaサポート 9月 24, 2026 4:49PM UTCは解決しました - 問題は首尾よく解決しました。 バックアップおよび復元操作は、通常機能します。 誠に有難うございます。 https://support.druva.comでDruvaサポートチームにお気軽にお問い合わせください。 Druva サポート

公式のインシデント更新を自動翻訳しています。

1. 2026年8月3日 15:31 UTCresolved

   8月3日、2026 3:31PM UTC 解決 - これは、フェニックスクラウドポータルのログイン、バックアップ、および復元操作に影響を及ぼす問題を特定し、解決することを通知することです。 影響を受けたサービスはすべて完全に復元されました。 今後も環境を密接に監視し、サービスの安定性と潜在的な残留衝撃を積極的に特定します。 インパクトのあるワークロード:すべての不便を申し立て、忍耐と理解に感謝します。 ご不明な点がございましたら、Druvaサポートチーム(https://support.druva.com)までお問い合わせください。 Druva サポート

公式のインシデント更新を自動翻訳しています。

1. 2026年7月16日 11:03 UTCresolved

   2026年7月14日 9:32PM UTCモニタリング - 私たちは、Oracle DTCとNutanix AHVワークロードのためのフェニックスクラウドのバックアップと復元サービスで劣化したパフォーマンスを引き起こした問題を特定しました。 問題は解決され、サービスが正常に動作するように復元されています。 環境を徹底的に監視し、継続的な安定性を確保しています。 Druvaサポートチーム(https://support.druva.com)へご連絡ください。 Druvaサポート 7月 16, 2026 11:03AM UTC 解決 - この事件の根本的な原因を特定し、問題を解決するために是正措置を講じました。 モニタリングフェーズを完成させ、全てのサービスが稼働しています。 https://support.druva.comでDruvaサポートチームにお気軽にお問い合わせください.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月12日 13:16 UTCresolved

   June 10, 2026 1:32PM UTC Investigating - We have identified degraded performance with the Backup and Restore services of Phoenix Cloud. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support June 11, 2026 7:35AM UTC Monitoring - The issue impacting our services has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support June 12, 2026 1:16PM UTC Resolved - The issue impacting our services has been fully resolved and the monitoring period has been successfully completed without any further abnormalities. All affected operations are functioning normally, and service stability has been confirmed. We appreciate your patience and cooperation throughout this incident. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

1. 2026年6月12日 11:37 UTCresolved

   May 20, 2026 5:12PM UTC Identified - We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support June 12, 2026 11:37AM UTC Resolved - The issue impacting Reporting on the Admin Console has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support

1. 2026年5月25日 16:44 UTCupdate

   March 1, 2026 4:08PM UTC Identified - We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 2, 2026 7:25AM UTC Identified - AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support March 3, 2026 5:52AM UTC Identified - Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support March 6, 2026 9:03PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support March 9, 2026 8:32PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support May 25, 2026 4:44PM UTC Identified - While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support

1. 2026年5月4日 15:05 UTCresolved

   April 24, 2026 4:04PM UTC Identified - We have identified a partial disruption affecting the onboarding of new Azure subscriptions for Phoenix Cloud due to ongoing API service slowness reported by Microsoft Azure. This issue may impact the onboarding of new Azure subscriptions. There is no impact to existing subscriptions, and backup and restore operations continue to function as expected. Our teams are actively working with high priority to mitigate this. We are closely monitoring the situation and will keep you updated on further progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support. May 4, 2026 3:05PM UTC Resolved - All services are now operational. Please feel free to contact the Druva support team at https://support.druva.com.

1. 2026年3月14日 2:27 UTCresolved

   March 13, 2026 9:04AM UTC Investigating - We have identified degraded performance with Backup services of Phoenix Cloud for Azure & AWS Workloads. There may be a potential impact on Backup and Restore operations. We will keep you updated with the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 14, 2026 2:27AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

1. 2026年2月9日 14:20 UTCresolved

   February 9, 2026 10:46AM UTC Identified - We have identified degraded performance with Backup services of Phoenix Cloud for VMware Workloads. As a result of this issue, there may be a potential impact on backup job operations. Teams are actively working on a priority to mitigate the issue. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 9, 2026 12:17PM UTC Monitoring - The issue affecting Backup services for Phoenix Cloud VMware Workloads has now been successfully mitigated. Backup job operations have been restored to normal. We will continue to monitor the environment to ensure stability and to proactively identify any potential residual impact. Thank you for your patience and cooperation. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 9, 2026 2:20PM UTC Resolved - The issue impacting Backup services for Phoenix Cloud VMware Workloads has been successfully resolved. All affected backup job operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support

1. 2026年2月4日 10:08 UTCresolved

   February 3, 2026 6:38AM UTC Identified - We have identified degraded performance with Backup services of Phoenix Cloud for Azure Workloads due to an ongoing service outage reported by Microsoft Azure in the East US and West US region. As a result of this Azure platform issue, there may be a potential impact on service availability and Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 3, 2026 9:09AM UTC Monitoring - The Microsoft Azure service outage for Azure Workloads has now been successfully mitigated. Backup and Restore operations have been restored to normal. We will continue to monitor the environment to ensure stability and to proactively identify any potential residual impact. Thank you for your patience and cooperation. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support February 4, 2026 10:08AM UTC Resolved - The issue impacting our services has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support

1. 2026年1月23日 14:01 UTCresolved

   January 23, 2026 11:24AM UTC Scheduled - We will be performing unscheduled maintenance to implement a critical infrastructure upgrade with the Phoenix cloud service. This maintenance window will start at Jan 23, 2025 from 01:30 PM UTC to 02:00 PM UTC. Maintenance is applicable for APAC AWS Regions. During this maintenance period Portal login, Backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 23, 2026 1:30PM UTC Active - We have started maintenance for the Phoenix cloud service. January 23, 2026 2:01PM UTC Completed - We have successfully completed maintenance for the Phoenix cloud service. Please feel free to contact the Druva support team at https://support.druva.com.

1. 2026年1月14日 17:45 UTCresolved

   January 14, 2026 4:22PM UTC Identified - We have identified degraded performance with Backup-Restore services of Phoenix Cloud for AWS Workloads. The incident started at 02:55 PM UTC. We are working on a priority to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 14, 2026 5:31PM UTC Monitoring - We identified the cause of the incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. January 14, 2026 5:45PM UTC Resolved - All services are operational. Please feel free to contact the Druva support team at https://support.druva.com

1. 2026年1月6日 19:28 UTCresolved

   January 6, 2026 5:15PM UTC Monitoring - We have identified degraded performance with Backup services of Phoenix Cloud for Azure Workloads. Time period of the impact is 03:00 AM to 09:30 AM UTC We have taken remedial steps to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 6, 2026 7:28PM UTC Resolved - All services are operational. Please feel free to contact the Druva support team at https://support.druva.com