Dutchie の障害履歴

We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the [admin.dutchie.com](http://admin.dutchie.com "admin.dutchie.com") web interface.

The Dutchie Order Terminal App should now be loading and functioning as expected.

_We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors._ _Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available._ _We apologize for the disruption and appreciate your patience._

We have restored service to a backup environment and are now seeing recovery for the impacted customer environments. We will continue to monitor.

This issue has been resolved and all services are operating nominally.

We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the `sync_inventory` action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

**Resolved: BioTrack Inventory Synchronization Degradation** We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using BioTrack integration in Arkansas experienced failures with integration audit and package destruction workflows. Sales transactions were not impacted during this period.

We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.

Cloudflare has confirmed this is resolved

We have reached out to Biotrack for further investigation.

We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return **successful transactions**, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket **#0000349**) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.

When attempting to update users within Dutchie Admin an error is displayed and the user is not properly updated. We are currently investigating this issue and working toward rectifying the problem.

The issue with updating users in Dutchie Admin has been resolved and users can be updated without error now.

We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.

We have deployed a fix to address the menu syncing issue affecting some dispensaries. Our engineering team has identified and resolved the underlying cause, and we are actively monitoring menu sync cadence to confirm full recovery across all integrations. We will provide a final update once we have confirmed the issue is fully resolved.

This has been resolved and menus should now be syncing at a normal cadence.

We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

SMS and email marketing campaigns are now processing and sending as expected.

We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.

We are now seeing orders sync to Cova as expected.

We are currently investigating reports of intermittent access issues affecting **Dutchie POS** and **Back Office** in specific regions**.** The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

This has been resolved by CloudFlare.

We are aware of intermittent errors affecting METRC compliance integrations across multiple states, including Montana, California, Massachusetts, Oregon, and Missouri. These errors are originating from METRC's infrastructure, and we have engaged their support team directly (Case #02410998). We are actively monitoring the situation and will provide updates as more information becomes available.

We have resolved an elevated error rate affecting METRC traceability integrations for primarily Missouri and a range of other states. Beginning around 12:40 AM UTC on May 24, customers in Missouri experienced a higher-than-normal rate of failures when syncing sales receipts and other traceability data with METRC. After monitoring error rates closely, errors have returned to normal levels as of approximately 3:01 AM UTC. If you continue to experience METRC sync issues, please contact Dutchie Support.

Alpine IQ is encountering a service interruption, which can affect wallet checks and loyalty point redemptions in Dutchie POS. Dutchie Engineering is monitoring, and Alpine IQ is investigating. Please refer to Alpine IQ's status page for additional information: [https://status.alpineiq.com/](https://status.alpineiq.com/ "https://status.alpineiq.com/")

Alpine IQ has resolved their service interruption and are reporting that all systems are fully operational.

We are aware of an issue affecting printing functionality for customers. Our printing service provider, PrintNode, is currently experiencing a service disruption impacting a subset of users. Our team is actively monitoring the situation. For the latest updates from PrintNode directly, please visit [PrintNode's status page](https://www.printnode.com/en/status "PrintNode's status page").

PrintNode has completed a data center failover and printing functionality is recovering. Customers should begin seeing successful print jobs resume. Our team is actively monitoring the situation and will provide further updates as we confirm full stability.

PrintNode has completed their data center failover and printing functionality has been fully restored. All print jobs are now processing normally.

We are currently investigating checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available.

We are currently monitoring checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available.

We are now seeing normal checkouts operations in New York

We are aware of an issue currently affecting delivery transactions for Florida-based dispensaries. Some operators may be experiencing errors when attempting to complete delivery compliance reporting through BioTrack/MMUR. We have engaged BioTrack directly and are actively working toward resolution.

BioTrack delivery functionality in Florida has successfully recovered.

We are currently investigating an issue affecting dispensary operations in Florida. Customers may be experiencing errors or inability to complete transactions. Our engineering team is actively engaged and working toward resolution. We will provide updates as more information becomes available.

We are currently investigating an issue affecting dispensary operations in Florida. This is the result of an active AWS outage impacting BioTrack, which is affecting the ability to complete transactions. Our engineering team is actively monitoring the situation. You can track the AWS status directly here: [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status "https://health.aws.amazon.com/health/status") — we will continue to provide updates as more information becomes available.

BioTrack in Florida has successfully recovered.

We're aware of an issue currently affecting the TFI integration. Our team is investigating and working to resolve it as quickly as possible.

This issue has been resolved.

We are aware of an issue with Florida's state traceability systems (MMUR) that is impacting dispensing transactions for some Florida-based operators. We have contacted BioTrack and their ticket number for this issue is 00241406. We recommend affected operators reach out proactively to OMMU.

Florida Biotrack has returned to normal operation.

We are aware of an issue affecting user segmentation within the Dutchie mobile app experience. Some customers may not be correctly categorized based on their mobile app activity. Our team is actively investigating and working toward a resolution. Processes such as Discounts and Marketing communications based on a customer’s Mobile App status may be affected by this. Core ordering and POS functionality remain unaffected.

We have identified the cause of an issue impacting user segmentation for mobile app customers. A recent data change altered how mobile login activity is attributed, which caused certain mobile app segments to behave incorrectly. Our engineering team is implementing a fix. Discount functionality has been restored but there may still be issues associated with Mobile App Push-Notifications. Core ordering and POS functionality are not affected.

The data issue that caused missing customers from mobile-app based segments is now resolved.

We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.

We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.

We are experiencing intermittent issues affecting our online ordering platform. Our team has identified the source of the issue and has deployed a fix that is restoring service for most users. Scheduled ordering (reservations and digital pickup) remains temporarily unavailable as we work to fully resolve the issue. We will provide another update as the situation progresses.

Services are restored