Ecobee の障害履歴

1. 2026年9月15日 9:49 UTCinvestigating

   当社は、SmartCamera Online Servicesが期待どおりに機能しないと報告しました。 私たちのチームは、その上で、ソリューションを探しています。 ユーザーは、SmartCameraのイベントやイベントの通知を受け取ることができません。 可能な限り迅速にこの問題を解決するよう努めながら、あなたの忍耐に感謝します。 更新のために調整してください.

2. 2026年9月15日 10:17 UTCidentified

   問題の解決に成功し、修正で迅速に行動しています。 お楽しみに!

3. 2026年9月15日 10:22 UTCmonitoring

   ソリューションを実装し、状況を把握しています。 申し訳ありません、このコンテンツはただ今 English のみです.

4. 2026年9月15日 10:29 UTCresolved

   新着情報 私たちが経験していた問題は解決しました。 それでも問題が起きている場合は、ecobeeアプリを閉じて再起動することをお勧めします.

公式のインシデント更新を自動翻訳しています。

1. 2026年9月2日 21:12 UTCidentified

   スマートサーモスタットプレミアムとSmartThermostatに影響するバグを音声制御で特定しました。これにより、温度が上昇しやすくなります。 修正に積極的に取り組んでおり、予定の解像度でできるだけ早くアップデートを提供します.

2. 2026年9月9日 23:30 UTCmonitoring

   スマートサーモスタットプレミアムとSmartThermostatに影響するバグの修正は、8月23日以降再開した音声制御装置で行います.

3. 2026年9月23日 20:23 UTCmonitoring

   修正は影響を受けたサーモスタットの大部分に展開されています。 スマートサーモスタットプレミアムデバイスの数が少々増えています。 お使いのデバイスが 4.10.7.44 を実行している場合, 追加のサードパーティの承認や必要なテストのためにアップグレードされていない. 当社は、第三者のパートナーと協力して、影響を受けるすべてのサーモスタットの問題を解決しています.

公式のインシデント更新を自動翻訳しています。

1. 2026年7月29日 14:31 UTCinvestigating

   当社は、SmartCamera Online Servicesが期待どおりに機能しないと報告しました。 私たちのチームは、その上で、ソリューションを探しています。 一部の人々は、ホームページから自分のSmartCamerasにアクセスできないことに気づくかもしれません。 可能な限り迅速にこの問題を解決するよう努めながら、あなたの忍耐に感謝します。 更新のために調整してください.

2. 2026年7月29日 14:37 UTCinvestigating

   当社は、SmartCamera Online Servicesが期待どおりに機能しないと報告しました。 私たちのチームは、その上で、ソリューションを探しています。 一部の顧客は、ecobeeアプリからSmartCamerasにアクセスできないことを断続的に気づくかもしれません。 録画およびセキュリティイベントは、通常どおり動作します。 可能な限り迅速にこの問題を解決するよう努めながら、あなたの忍耐に感謝します。 更新のために調整してください.

3. 2026年7月29日 18:01 UTCidentified

   問題の解決に成功し、修正で迅速に行動しています。 お楽しみに!

4. 2026年7月29日 18:30 UTCmonitoring

   ソリューションを実装し、状況を把握しています。 申し訳ありません、このコンテンツはただ今 English のみです.

5. 2026年7月29日 18:38 UTCresolved

   新着情報 私たちが経験していた問題は解決しました。 それでも問題が起きている場合は、ecobeeアプリを閉じて再起動することをお勧めします.

公式のインシデント更新を自動翻訳しています。

1. 2026年6月11日 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 2026年6月11日 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 2026年6月11日 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2026年5月19日 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2026年5月19日 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 2026年5月19日 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 2026年5月19日 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2026年5月19日 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 2026年5月19日 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 2026年5月19日 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 2026年5月19日 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 2026年5月19日 1:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 2026年5月19日 3:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 2026年5月19日 3:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2026年4月2日 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2026年4月2日 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 2026年3月19日 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 2026年3月19日 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026年3月19日 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 2026年3月19日 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年3月19日 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2026年3月19日 22:43 UTCresolved

   This incident has been resolved.

1. 2026年2月23日 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 2026年2月23日 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 2026年2月23日 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 2026年1月19日 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2026年1月19日 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 2026年1月19日 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 2026年1月10日 2:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2026年1月10日 6:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2025年11月18日 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 2025年11月18日 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025年11月18日 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 2025年11月18日 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 2025年11月18日 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025年11月18日 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2025年10月24日 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 2025年10月24日 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2025年10月20日 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2025年10月20日 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 2025年10月21日 8:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 2025年10月20日 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025年10月20日 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 2025年10月20日 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 2025年10月20日 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 2025年10月20日 7:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025年10月20日 8:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 2025年10月20日 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 2025年10月20日 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 2025年10月20日 7:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 2025年10月20日 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 2025年10月20日 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 2025年8月27日 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025年8月27日 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025年8月27日 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025年8月27日 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 2025年8月27日 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025年8月27日 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2025年8月27日 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 2025年8月27日 4:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 2025年8月27日 6:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 2025年8月27日 6:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.